Clinton Smyth
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Clinton Smyth
asked on 17 Aug 2008, 04:21 AM
Hi
This is a strange problem as we don't get this error but a few (very few) of our clients are getting it. When attempting to export a report to pdf or csv, they get the following:
Internet Explorer can not download Telerik.ReportViewer.axd from <our url>.
Note that just behind this message (which is in a popup box) is another popup box with the title:
0% of Telerik.ReportViewer.axd from <our url>
In comparison to our successful attempts, we don't see these popups instead, a blank IE screen appears and then a popup appears requesting us to open or save the pdf/csv file.
Their browser appears to be attempting to download the axd file rather than continuing to provide them with the pdf or csv file. This is in itself strange, as we use other Telerik controls on our website (which use the WebResources.axd file) and they have no problems. They are using Internet Explorer 7 on Windows XP and consistently get this error. Note that they can view the report fine it is only when they try to export it do they get this error. Note also that they only tried to download to CSV and PDF - it likely would have happened with other formats as well.
We've tested it locally on several configurations (Vista / XP, IE 6 / IE 7, FireFox) and had no problems.
What could be causing their problem?
This is a strange problem as we don't get this error but a few (very few) of our clients are getting it. When attempting to export a report to pdf or csv, they get the following:
Internet Explorer can not download Telerik.ReportViewer.axd from <our url>.
Note that just behind this message (which is in a popup box) is another popup box with the title:
0% of Telerik.ReportViewer.axd from <our url>
In comparison to our successful attempts, we don't see these popups instead, a blank IE screen appears and then a popup appears requesting us to open or save the pdf/csv file.
Their browser appears to be attempting to download the axd file rather than continuing to provide them with the pdf or csv file. This is in itself strange, as we use other Telerik controls on our website (which use the WebResources.axd file) and they have no problems. They are using Internet Explorer 7 on Windows XP and consistently get this error. Note that they can view the report fine it is only when they try to export it do they get this error. Note also that they only tried to download to CSV and PDF - it likely would have happened with other formats as well.
We've tested it locally on several configurations (Vista / XP, IE 6 / IE 7, FireFox) and had no problems.
What could be causing their problem?
1 Answer, 1 is accepted
0
Hello Clinton Smyth,
If this problem happens each time a report is exported then you can check the following KB article from Microsoft. If the problem happens randomly a possible reason might be that the server is overloaded and cannot serve the corresponding report document.
Please check these suggestions and let us know the result.
Regards,
Chavdar
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.
If this problem happens each time a report is exported then you can check the following KB article from Microsoft. If the problem happens randomly a possible reason might be that the server is overloaded and cannot serve the corresponding report document.
Please check these suggestions and let us know the result.
Regards,
Chavdar
the Telerik team
Check out Telerik Trainer, the state of the art learning tool for Telerik products.