Repeating ToolTip

4 posts, 1 answers
  1. sircutbreaker
    sircutbreaker avatar
    111 posts
    Member since:
    Oct 2007

    Posted 24 Jun 2008 Link to this post

    I am developing an application and I am using the tooltip extensively on one page... There are 12 items and you roll over them to open the tooltip which has  a form in it...

    the item on the left hand side of the screen... (middle left of the screen itself) seems to have an ill behavior when using ie6....

    The tooltip comes out.. but disappears and comes out repeatedly when hovering over this item...

    http://eworldmall.net/store

    I am looking at it in firefox 2.0.0.12 and it is doing it there as well...

    the left icon is not the only one that is doing this... but it is a good example because its hit area is a little smaller than the others... It looks like the tooltip takes the hit area away.. and then allows it to hit again... thus causing the tooltip to open over and over...

    please advise...

    (i dont want to set the manual close property if i dont have to)

    thanks!

    Jeff
  2. Tervel
    Admin
    Tervel avatar
    1337 posts

    Posted 24 Jun 2008 Link to this post

    Hello,

    We were not able to login to your website as it requires a username and a password.
    Please open a support ticket (so that you do not share this information in a forum thread) and provide us with some credentials to login. We will then have a look at what happens at the page and get back to you.


    Greetings,
    Tervel
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
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  4. sircutbreaker
    sircutbreaker avatar
    111 posts
    Member since:
    Oct 2007

    Posted 25 Jun 2008 Link to this post

    My mistake.. i changed the programming... and the url needs a querystring...

    try: http://eworldmall.net/store/?storeid=1

    thanks,

    jeff
  5. Answer
    Svetlina Anati
    Admin
    Svetlina Anati avatar
    2795 posts

    Posted 27 Jun 2008 Link to this post

    Hi sircutbreaker,

    I examined the page's source and I found out that you are using the Resize animation in combination with Sticky=true and this causes the problem.

    When you have set the Sticky property to true you configure the RadToolTip to hide when you move the mouse on it and then move it out of it. The resizing animation, which you have set changes the size and the position of the tooltip and starts from the left top corner of the target element. This being said when the animation starts the mouse is on the tooltip at certain moment and after that it gets out of it and because of the Sticky property the tooltip has to hide. 

    This is logged in our database for fixing and at this point the workaround is to set manual close only in the time between the OnClientBeforeShow and OnClientShow events. Another option is to remove one of the discussed settings.



    Best wishes,
    Svetlina
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
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