Registering the licenseFile.xml

[Michael Webster]

I am still getting the following error: 

You are running a trial version of Sitefinity 3.6.

To proceed with your evaluation, press Continue or refresh the page.
I have a new license file for the domain the production code is running on.
I have put the license file in the the myWebSiteFolder/Sitefinity folder.  This same folder contains the Sitefinity web.config, Login.aspx and default.aspx.
I have restarted the web site.

Two things:
1. Is there a way to force the license issue, so I can test whether the license has been picked up?  Right now I make a change and have to wait for the error/warning to randomly appear.
2. Am I missing something on using the licenseFile.xml license?

I am about to move the license file into the App_Data folder and modify the root web.config to tell it where the license is.  I am just not confident that will make any difference and I have no way to test to see if it worked.

Thank you in advance.

[Ivan Dimitrov]

Hello Michael Webster,

Try moving the key in App_Data folder. You can check whether the key is accessed by Sitefinity from the index appended in the head meta tag of a page right after the version number of Sitefinity. If the index is "0" this means the key is not accessed.

<meta name="Generator" content="Sitefinity 3.7.2057.2:1" />

Also make sure that the domain header is not changed due to some internal routing.

If moving the license file to App_Data does not help, could you give us the domain name for which you have a generated valid key?

Sincerely yours,
Ivan Dimitrov
the Telerik team

Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
Follow the status of features or bugs in PITS and vote for them to affect their priority.

[Michael Webster]

Thank you for the Meta tag information.  It is nice to have a test to confirm the access.
I am accessing the file <meta name="Generator" content="Sitefinity 3.6.1870.2:1" />

I didn't change anything from before I submitted this post, and the file is still in the Sitefinity folder.

The last time I received the error message, I was using search functionality that links into Google Appliance Mini.  I don't leave my website for this, and the search is checking results from crawling my site.  Does this raise any flags for you?

[Ivan Dimitrov]

Hello Michael Webster,

If the domain header is not changed you should not receive trial message. Could you give us the domain name for which you have a generated valid key? I could debug the key and check whether your website throws trial message.

Best wishes,
Ivan Dimitrov
the Telerik team

Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
Follow the status of features or bugs in PITS and vote for them to affect their priority.

[Atit Thaker]

Hi Ivan,

I just encountered the similar problem.

I have my license key in my app_data folder and the web.config file points for the same. I checked the meta tag and it says that it has found the licence. The meta tag reads like this : <meta name="Generator" content="Sitefinity 3.7.2096.2:1" />

My client reported that he eventually got the trial version error (I have attached screen for this). I did not change anything after I got client's message and the meta tag indicates that I have licenced version.

Can you please let me know what can cause this. I am running website on sub domain and licence has been available for main website.

The website is located at http://secondaryschooltwoblue.nig2.com/Home.aspx.

Can you please check and let me know what could have caused this.

Thanks
Atit

[Ivan Dimitrov]

Hi Atit,

Please check whether you are using the correct key for your domain. Also take a look at this KB

http://www.sitefinity.com/devnet/kb/sitefinity-3-x/you-are-running-a-trial-version-of-sitefinity.aspx

The problem could appear if you are changing the host header and this misleads our code.

Kind regards,
Ivan Dimitrov
the Telerik team

[Atit Thaker]

Hi Ivan,

I checked the license key from the sitefinity website and the new license key has two <license> tags. I am not sure how come it got 2. When I applied the license previously, it was having only 1 <license> tag. And one of the tag in new license file is same as the one I had previously.

Any case, the article you posted says that if the last digit after the colon, if it is > 0, means it has found the license key and should not show trial message. It was previously 1 and is now 2, which makes me beleive that previously it found 1 license tag and now it has 1. You can see the meta tag in my previous post.

Also, the meta tag is rendered twice in my website and I am not sure if this is correct or not and what could cause the META tag to be rendered twice. Can you guide me here please?

As the trial error message is shown randomly, not every time and the META tag check also failed in my case, I am not sure if the new license key is also applied correctly and it will not show trial message again.

And I do not think we are changing the host header while sending the response.

Thanks
Atit

[Ivan Dimitrov]

Hello Atit Thaker,

It does not matter if you have n number of license key in the license file. Something at your end invalidate the key or it is not valid. You can open a support request and provide us with a link to the website and the license you use. We will debug the key locally and see if it is valid for the domain you use.

Best wishes,
Ivan Dimitrov
the Telerik team

[Atit Thaker]

Hi Ivan

I will do that right away and follow on Support Ticket.

Thanks
Atit

[Yasser]

Hi,
  I am using a valid license on my local QA server and I am accessing the site using server's name (LAN network), but I still keep getting this message. is this because I am not using the licensed domain name?
I already did the verification that mentioned above, and that digit is showing 0. but when I access admin site and verify the licence there I can find the valid one. 
Note: I am using SiteFinity 4.1

Thanks!

[Ivan Dimitrov]

Hello Yasser,

The license key for Sitefinity 4.x is valid only if you use "localhost" as a host name of your dev machine or you map your IP to the name of the domain name for which you generated the key.

Regards,
Ivan Dimitrov
the Telerik team