Random Errors Accessing Backend Services

5 posts, 0 answers
  1. Kelly
    Kelly avatar
    73 posts
    Member since:
    Apr 2011

    Posted 28 Feb 2014 Link to this post

    Hello,

    I'm getting a lot of errors accessing TBS today. 

    In the data browser, I randomly get an error that says the "Anonymous User" isn't allowed to access the data.  I'm logged in to a valid administration account, and the same operation works a moment later if I click on the same type again. 

    I am also receiving the error: "The page at https://www.everlive.com says:  Invalid TFIS authorization token".

    Also, I'm randomly getting lots of "Server code timed out" errors.  My cloud code is tiny and valid, with no way done() isn't being called.  I have also removed all empty cloud code routines.

    Any ideas?

    Thanks

    Kelly
  2. Anton Dobrev
    Admin
    Anton Dobrev avatar
    539 posts

    Posted 03 Mar 2014 Link to this post

    Hi Kelly,

    In regard to your first and second questions: after a certain amount of time of window inactivity the authorization token issued for the session to your account (TFIS token) by the Telerik Platform authorization provider may expire. These are the messages dispatched in such case. If you refresh the page from the browser or navigate to a tab in the navigation pane (that will invoke a page reload) the authorization for your platform account is re-validated and the items in the data browser can be accessed. Such behavior adheres to the current authorization logic of the Platform.

    At the time of your post, some of our cloud code execution machines were behaving inappropriately (as specified on our our status page), thus resulting in a timeout of the execution of custom server code in a number of Backend projects. Please, accept our apologies for the inconvenience caused.

    Best regards,
    Anton Dobrev
    Telerik
    Everlive is now Telerik Backend Services, and is part of the Telerik Platform. For more information on the new name, and to learn more about the Platform, register for the free online keynote and webinar on Wednesday, February 12, 2014 at 11:00 a.m. ET (8:00 a.m. PT)
  3. Kelly
    Kelly avatar
    73 posts
    Member since:
    Apr 2011

    Posted 03 Mar 2014 in reply to Anton Dobrev Link to this post

    Thank you, Anton ... I'll bookmark that status page, it's great to know about.  Kelly
  4. Kelly
    Kelly avatar
    73 posts
    Member since:
    Apr 2011

    Posted 06 Mar 2014 Link to this post

    Mar 5, 9:00 PM MST - Everlive is not accessible - "The execution of the custom server code timed out".  The status page says everything is Operational.  Where does one report outages, please?  I hate to spend a Support ticket.

    Thank you
  5. Anton Dobrev
    Admin
    Anton Dobrev avatar
    539 posts

    Posted 07 Mar 2014 Link to this post

    Hi Kelly,

    We are immensely sorry about the recurring problem. The same erroneous behavior was reproducing with variable frequency, affecting a portion of Backend Services projects. Our team of engineers is working steadily on delivering the sustainable resolution. Until then the 'Monitoring' flag will stay on top of our status page.

    Thank you again for your understanding!

    Regards,
    Anton Dobrev
    Telerik
    Everlive is now Telerik Backend Services, and is part of the Telerik Platform. For more information on the new name, and to learn more about the Platform, register for the free online keynote and webinar on Wednesday, February 12, 2014 at 11:00 a.m. ET (8:00 a.m. PT)
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