RadWindow Blank in IE9

3 posts, 0 answers
  1. Bob
    Bob avatar
    2 posts
    Member since:
    May 2012

    Posted 26 Sep 2013 Link to this post

    Hi,

    I'm using a RadWindow in IE9 but when launched the contents of the window appear blank/empty, works fine in Chrome, Firefox etc.

    In IE9 the console gives the following error...


    SCRIPT5007: Unable to get value of the property 'getElementsByTagName': object is null or undefined 

    We are using the following version of the telerik controls: 2012.2.607.40

    Any ideas on why it is failing?

    Thanks
  2. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3595 posts

    Posted 27 Sep 2013 Link to this post

    Hi Bob,

    How are you opening the RadWindow? Can you confirm it is after the Sys.Application.Load event? If you use its client-side API, can you confirm the first call is to the show() method of the RadWindow (or, respectively, radopen() or the manager's open() methods)? The idea is that the popup needs to be created before it can be modified?
    Can you reproduce this behavior with our online demos, e.g., this one? I am asking for this because we are not aware of such a problem and at this point the only other thing I can suggest is upgrading to the latest version we have to see if this helps. The Q3 2013 BETA release just wen out, so you can download it and give it a try.


    Regards,
    Marin Bratanov
    Telerik
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  4. Bob
    Bob avatar
    2 posts
    Member since:
    May 2012

    Posted 09 Oct 2013 Link to this post

    Hello Marin,

    Thank you for the reply.

    All is resolved now, the bug was not connected to the Telerik controls.

    Best Regards,

    Bob
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