RadToolTip disappear on mouseover even is Sticky: only in Chrome

6 posts, 0 answers
  1. David
    David avatar
    4 posts
    Member since:
    Jan 2014

    Posted 25 Jan 2014 Link to this post

    Hello to everyone.

    I'm facing the following issue using RadTooltip from Aspnet Ajax 2009 Q3 controls suite.

    The issue happens just in Google Chrome Browser (last version included). Even the RadToolTip is set to Sticky="true", when i try to move mouse pointer on, the Tooltip disappear; in Firefox and IE it works correctly.

    Here's the code i use:

    <telerik:RadToolTip runat="server" ID="EditPhotoToolTip" EnableEmbeddedSkins="False"
                    ShowEvent="FromCode" HideEvent="LeaveToolTip"  Sticky="true" Animation="None"
                    Position="BottomCenter" RelativeTo="Element" Width="340" Height="150" Skin="Default" ShowCallout="False" ContentScrolling="None" OffsetX="0" OffsetY="0" HideDelay="0" AutoCloseDelay="0">
    ... Content...
    </telerik:RadToolTip>
     
     function ShowEditToolTipBox(pTarget, pFotoId, pComment, pName, pShow) {
             
            toolTipCtr.set_targetControl(pTarget);
            if (pShow) {
            
                  toolTipCtr.show();
     
            }
  2. David
    David avatar
    4 posts
    Member since:
    Jan 2014

    Posted 25 Jan 2014 in reply to David Link to this post

    Sorry, i wrong forum section; you can move it to the correct section if you prefer (admins).

    Thank you.
  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 29 Jan 2014 Link to this post

    Hello David,

    Chrome 32 brought a breaking change in the way positions are calculated which causes this disappearance. The best option I can suggest at the moment is to upgrade to Q3 2013 SP2 where this is fixed in our code.

    An alternative is to set ManualClose to true so that mouse movement is not a factor.


    Regards,
    Marin Bratanov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the UI for ASP.NET AJAX, subscribe to the blog feed now.
  5. David
    David avatar
    4 posts
    Member since:
    Jan 2014

    Posted 02 Feb 2014 in reply to Marin Bratanov Link to this post

    Thank you Marin, but setting ManualClose to true, does not resolve the problem. I cannot update right now to Q3 2013 SP2, so if you could me provide some useful workaround it should be good, because radtooltips are used a lot in my web site application and if an user has Chrome, it's a big problem for some useful functionalities. My stuff is already online and my members are experimenting this trouble.

    Thank you Marin, help me please. 
  6. Marin Bratanov
    Admin
    Marin Bratanov avatar
    3602 posts

    Posted 03 Feb 2014 Link to this post

    Hello David,

    A version that is over four years old cannot be expected to work flawlessly in browsers that have not been available when it was being created. Noone could have imagined what changes the future would have brought.

    Actual fix for the problem is available in Q3 2013 SP2, released at the end of January 2014. The fix is rather complex and includes a lot of core functions. The best course of action is to upgrade to that version to get support for Chrome32, which I strongly advise.

    If this is not an option, the best I can offer is trying the override from this thread: http://www.telerik.com/forums/latest-chrome-not-working-with-telerik-editor-apply-class#vloOXvV_n0i3gZ5jUst24w. This is the simplest change that may alleviate some of the Chrome32 problems, yet I cannot guarantee it will work with such an old version.


    Regards,
    Marin Bratanov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the UI for ASP.NET AJAX, subscribe to the blog feed now.
  7. David
    David avatar
    4 posts
    Member since:
    Jan 2014

    Posted 03 Feb 2014 in reply to Marin Bratanov Link to this post

    Marin, the workaround you suggest me to that link, works perfectly and fixed the problem i had.

    For now it's enough.

    Thank you for your support !
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