Eric Juelg
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Eric Juelg
asked on 17 Mar 2010, 06:57 PM
My RadSpell control occassionaly will not work. When I click on the spell check link button sometimes it will pop up the spell check dialog correctly and other times it will pop up "Internet Explorer cannot display the webpage". I looked in the IIS Logs and the GET requests are different when it works/doesn't work. The requests come from the same page and if it is working one time all I have to do is close the browser and try again or just refresh the page and the next time it may or may not work. I do not know what the issue is or how to resolve it.
Below is the log item when it does not work
2010-03-17 17:24:09 W3SVC1 10.50.228.171 GET /site/Telerik.Web.UI.DialogHandler.aspx checkHandler=true 443 - 10.50.230.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+WHIP!;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;+InfoPath.2;+MS-RTC+EA+2) 200 0 0
Below is the log item when it does work
2010-03-17 17:25:56 W3SVC1 10.50.228.171 GET /site/Telerik.Web.UI.DialogHandler.aspx DialogName=SpellCheckDialog&Skin=Default&Title=&doid=4cefd4b0-23e8-488a-8a4d-506cc7451751&dpptn=&dp=MxZRAz9USwQhPFUFaGdmUmIzOScPRRwTC0pBdWhnGTs%2BOBFDfy4hEgA7ZwdhCnoICTQWMxEhPllYA3NJA3I%2BGzx%2BZRElIwgbaGUBUVozPgA8GjYVCwFsQXxzFnY2PDRJVy0hGwdfYFhWVHYIJzY0HxIuJl91dnRDLBUQMwQKeQMgPAAZUAN%2BVWxXKUMPIEkTC0pBdWhnGTs%2BOBFAfywiXDVfZEpQfgEQOTQCHRQhBEVbX3dJBBcqWjxUaRgWKBwra2dMQ2I3HAQiMggwPFl%2FWHwBK3M9ByMAYzwHKQUBdARiYXIXJzY0HxIuJl91dnBDNyoAPAUIQzEgBSYEV2RiYG8IDzkKISowCQBvZHwAKzI9AAINYS81IzIBQlh5flALMh5fJBNXGGpqamdqNgYMGSkJYRgqWDYcUAIBUVsKBz43IEUIDGR%2FXGtjGQY9PB5DaTsEHCgqQmh6cWozPRheTj9WLkBbdQgDMBY2ADcKZRIXLF0YfnVuUVosJR8iMz0VPntzA2tkFQcGBiBQUS8lLQY7eFxufmoIMTYkHxNUPmddel1DOxkqBDxuZVg%2FLj4EUHh6VXQgJgA4PzpXMmdNZ2tnGS0HBgpLfwMhGz07SkZuCWoIMR4CAhE%2BOkNbAAVFMwYIAwR%2BCgYlIwgbaGUBUVozPgA8GjYVCwFsQXxzGRY2WjxDZAQbIAcrdAV6b1AFPUMCRiYKPkFdZGRKMCwcAjQKV1klPyovUHd%2BcV0hPRs4RyocMVlzWFIADQYxBh5QYVkpXj06VkpQb2EdPR4COhIgMnhtd39zN3AUMjVXQwAlEQhdZ3Zmc1xUWjYPRCYoCWdoSGVlMwcAPldIYjA9ITY5BkhtUlA3JiQgAyYyBFpbZGhIOwQMIAd%2BeSwXWQA6YXZuSWEPDwAPGz0fPllvZWNKDTgzBwUJfD1CPjc0WlFWbGIXPx0eGRUjXUJvX11qNwRRGTJSdlEjPxArUV1yV1ozPQYKMhwICl4AS2tlWDYALApPUQY%2BGDYBdENXC20XJhoZRD9XJkRjZUlDMHMMBz8LRzkQBl1eU2dmVVsNEzQ3IAgcMmBOS310KHYwLCBMaVslAz5eZ0NmVH4XCEE7BD0lHwRoAWdKBQZdHzR%2BXwIXLAgaUF1yQF0yJQUKLzoMMmVrB1J3Nw49PFdVfy0pAwYkfFx4fXkXJEM8BylVOkNbAARYAi8IOj9hYQc%2FLj4EUHh6VXQgKgA%3D 443 - 10.50.230.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+WHIP!;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;+InfoPath.2;+MS-RTC+EA+2) 200 0 0
I am using version 2009.2.701.20 of the telerik.web.ui compiled in a ASP.Net application in visual studio 2008 running on the 2.0 runtime.
I am attaching screen shots of the working and non working examples.
Below is the log item when it does not work
2010-03-17 17:24:09 W3SVC1 10.50.228.171 GET /site/Telerik.Web.UI.DialogHandler.aspx checkHandler=true 443 - 10.50.230.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+WHIP!;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;+InfoPath.2;+MS-RTC+EA+2) 200 0 0
Below is the log item when it does work
2010-03-17 17:25:56 W3SVC1 10.50.228.171 GET /site/Telerik.Web.UI.DialogHandler.aspx DialogName=SpellCheckDialog&Skin=Default&Title=&doid=4cefd4b0-23e8-488a-8a4d-506cc7451751&dpptn=&dp=MxZRAz9USwQhPFUFaGdmUmIzOScPRRwTC0pBdWhnGTs%2BOBFDfy4hEgA7ZwdhCnoICTQWMxEhPllYA3NJA3I%2BGzx%2BZRElIwgbaGUBUVozPgA8GjYVCwFsQXxzFnY2PDRJVy0hGwdfYFhWVHYIJzY0HxIuJl91dnRDLBUQMwQKeQMgPAAZUAN%2BVWxXKUMPIEkTC0pBdWhnGTs%2BOBFAfywiXDVfZEpQfgEQOTQCHRQhBEVbX3dJBBcqWjxUaRgWKBwra2dMQ2I3HAQiMggwPFl%2FWHwBK3M9ByMAYzwHKQUBdARiYXIXJzY0HxIuJl91dnBDNyoAPAUIQzEgBSYEV2RiYG8IDzkKISowCQBvZHwAKzI9AAINYS81IzIBQlh5flALMh5fJBNXGGpqamdqNgYMGSkJYRgqWDYcUAIBUVsKBz43IEUIDGR%2FXGtjGQY9PB5DaTsEHCgqQmh6cWozPRheTj9WLkBbdQgDMBY2ADcKZRIXLF0YfnVuUVosJR8iMz0VPntzA2tkFQcGBiBQUS8lLQY7eFxufmoIMTYkHxNUPmddel1DOxkqBDxuZVg%2FLj4EUHh6VXQgJgA4PzpXMmdNZ2tnGS0HBgpLfwMhGz07SkZuCWoIMR4CAhE%2BOkNbAAVFMwYIAwR%2BCgYlIwgbaGUBUVozPgA8GjYVCwFsQXxzGRY2WjxDZAQbIAcrdAV6b1AFPUMCRiYKPkFdZGRKMCwcAjQKV1klPyovUHd%2BcV0hPRs4RyocMVlzWFIADQYxBh5QYVkpXj06VkpQb2EdPR4COhIgMnhtd39zN3AUMjVXQwAlEQhdZ3Zmc1xUWjYPRCYoCWdoSGVlMwcAPldIYjA9ITY5BkhtUlA3JiQgAyYyBFpbZGhIOwQMIAd%2BeSwXWQA6YXZuSWEPDwAPGz0fPllvZWNKDTgzBwUJfD1CPjc0WlFWbGIXPx0eGRUjXUJvX11qNwRRGTJSdlEjPxArUV1yV1ozPQYKMhwICl4AS2tlWDYALApPUQY%2BGDYBdENXC20XJhoZRD9XJkRjZUlDMHMMBz8LRzkQBl1eU2dmVVsNEzQ3IAgcMmBOS310KHYwLCBMaVslAz5eZ0NmVH4XCEE7BD0lHwRoAWdKBQZdHzR%2BXwIXLAgaUF1yQF0yJQUKLzoMMmVrB1J3Nw49PFdVfy0pAwYkfFx4fXkXJEM8BylVOkNbAARYAi8IOj9hYQc%2FLj4EUHh6VXQgKgA%3D 443 - 10.50.230.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+WHIP!;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;+InfoPath.2;+MS-RTC+EA+2) 200 0 0
I am using version 2009.2.701.20 of the telerik.web.ui compiled in a ASP.Net application in visual studio 2008 running on the 2.0 runtime.
I am attaching screen shots of the working and non working examples.
1 Answer, 1 is accepted
0
Hi Eric,
The problem is most likely due to URL length limit. The querystring of the RadSpell dialog could be long and if some program on the server (web sense, firewall) is cutting it or blocking it the spellchecker dialog will be loaded empty or with the mentioned error.
To fix the problem you should increase the allowed URL length to 2000 symbols.
See this help article for more information: Blank Dialogs Problem.
Regards,
Rumen
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
The problem is most likely due to URL length limit. The querystring of the RadSpell dialog could be long and if some program on the server (web sense, firewall) is cutting it or blocking it the spellchecker dialog will be loaded empty or with the mentioned error.
To fix the problem you should increase the allowed URL length to 2000 symbols.
See this help article for more information: Blank Dialogs Problem.
Regards,
Rumen
the Telerik team
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.