RadSpell - intermittent problems

2 posts, 0 answers
  1. Eric Juelg
    Eric Juelg avatar
    1 posts
    Member since:
    Apr 2009

    Posted 17 Mar 2010 Link to this post

    My RadSpell control occassionaly will not work.  When I click on the spell check link button sometimes it will pop up the spell check dialog correctly and other times it will pop up "Internet Explorer cannot display the webpage".  I looked in the IIS Logs and the GET requests are different when it works/doesn't work.  The requests come from the same page and if it is working one time all I have to do is close the browser and try again or just refresh the page and the next time it may or may not work.  I do not know what the issue is or how to resolve it. 

    Below is the log item when it does not work
    2010-03-17 17:24:09 W3SVC1 10.50.228.171 GET /site/Telerik.Web.UI.DialogHandler.aspx checkHandler=true 443 - 10.50.230.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+WHIP!;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;+InfoPath.2;+MS-RTC+EA+2) 200 0 0

    Below is the log item when it does work
    2010-03-17 17:25:56 W3SVC1 10.50.228.171 GET /site/Telerik.Web.UI.DialogHandler.aspx DialogName=SpellCheckDialog&Skin=Default&Title=&doid=4cefd4b0-23e8-488a-8a4d-506cc7451751&dpptn=&dp=MxZRAz9USwQhPFUFaGdmUmIzOScPRRwTC0pBdWhnGTs%2BOBFDfy4hEgA7ZwdhCnoICTQWMxEhPllYA3NJA3I%2BGzx%2BZRElIwgbaGUBUVozPgA8GjYVCwFsQXxzFnY2PDRJVy0hGwdfYFhWVHYIJzY0HxIuJl91dnRDLBUQMwQKeQMgPAAZUAN%2BVWxXKUMPIEkTC0pBdWhnGTs%2BOBFAfywiXDVfZEpQfgEQOTQCHRQhBEVbX3dJBBcqWjxUaRgWKBwra2dMQ2I3HAQiMggwPFl%2FWHwBK3M9ByMAYzwHKQUBdARiYXIXJzY0HxIuJl91dnBDNyoAPAUIQzEgBSYEV2RiYG8IDzkKISowCQBvZHwAKzI9AAINYS81IzIBQlh5flALMh5fJBNXGGpqamdqNgYMGSkJYRgqWDYcUAIBUVsKBz43IEUIDGR%2FXGtjGQY9PB5DaTsEHCgqQmh6cWozPRheTj9WLkBbdQgDMBY2ADcKZRIXLF0YfnVuUVosJR8iMz0VPntzA2tkFQcGBiBQUS8lLQY7eFxufmoIMTYkHxNUPmddel1DOxkqBDxuZVg%2FLj4EUHh6VXQgJgA4PzpXMmdNZ2tnGS0HBgpLfwMhGz07SkZuCWoIMR4CAhE%2BOkNbAAVFMwYIAwR%2BCgYlIwgbaGUBUVozPgA8GjYVCwFsQXxzGRY2WjxDZAQbIAcrdAV6b1AFPUMCRiYKPkFdZGRKMCwcAjQKV1klPyovUHd%2BcV0hPRs4RyocMVlzWFIADQYxBh5QYVkpXj06VkpQb2EdPR4COhIgMnhtd39zN3AUMjVXQwAlEQhdZ3Zmc1xUWjYPRCYoCWdoSGVlMwcAPldIYjA9ITY5BkhtUlA3JiQgAyYyBFpbZGhIOwQMIAd%2BeSwXWQA6YXZuSWEPDwAPGz0fPllvZWNKDTgzBwUJfD1CPjc0WlFWbGIXPx0eGRUjXUJvX11qNwRRGTJSdlEjPxArUV1yV1ozPQYKMhwICl4AS2tlWDYALApPUQY%2BGDYBdENXC20XJhoZRD9XJkRjZUlDMHMMBz8LRzkQBl1eU2dmVVsNEzQ3IAgcMmBOS310KHYwLCBMaVslAz5eZ0NmVH4XCEE7BD0lHwRoAWdKBQZdHzR%2BXwIXLAgaUF1yQF0yJQUKLzoMMmVrB1J3Nw49PFdVfy0pAwYkfFx4fXkXJEM8BylVOkNbAARYAi8IOj9hYQc%2FLj4EUHh6VXQgKgA%3D 443 - 10.50.230.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+WHIP!;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.648;+.NET+CLR+3.5.21022;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729;+InfoPath.2;+MS-RTC+EA+2) 200 0 0

    I am using version 2009.2.701.20 of the telerik.web.ui compiled in a ASP.Net application in visual studio 2008 running on the 2.0 runtime.

    I am attaching screen shots of the working and non working examples.

  2. Rumen
    Admin
    Rumen avatar
    12846 posts

    Posted 18 Mar 2010 Link to this post

    Hi Eric,

    The problem is most likely due to URL length limit. The querystring of the RadSpell dialog could be long and if some program on the server (web sense, firewall) is cutting it or blocking it the spellchecker dialog will be loaded empty or with the mentioned error.

    To fix the problem you should increase the allowed URL length to 2000 symbols.

    See this help article for more information: Blank Dialogs Problem.

    Regards,
    Rumen
    the Telerik team

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