RadProgressArea causing js error in Chrome and prevents callbacks

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9 posts, 0 answers
  1. Andy
    Andy avatar
    54 posts
    Member since:
    Jun 2009

    Posted 26 May 2011 Link to this post

    Hello!

    I'm using RadProgressArea to display upload process progress. It's placed on the master page so that I don't need to add it on each page. It works well in IE, FF and Safari. But when I use Chrome, after the page performs the very first callback (from any control on the page), the following line in js code is causing an error and callbacks stop working at all. Here's the js code:

    if
    ($telerik.RadUpload_isIFrameProgress){this._safariPoller.contentWindow.pollerInstance._startTime=new Date();


    and the error is "Cannot set property _startTime of undefined". In debug mode it shows that pollerInstance is undefined.
    I'm using v.2010.3.1109.35 of Telerik.Web.UI

    Is it a know bug and if yes, has it been fixed in the latest version?
    Thank a lot in advance!
    Best,
    Andy
  2. Andy
    Andy avatar
    54 posts
    Member since:
    Jun 2009

    Posted 31 May 2011 Link to this post

    Can anybody help me on this one? Thanks!
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  4. Kevin Neumann
    Kevin Neumann avatar
    29 posts
    Member since:
    Feb 2006

    Posted 09 Sep 2013 Link to this post

    Did you ever find a solution?
  5. Alejandro
    Alejandro avatar
    1 posts
    Member since:
    Sep 2013

    Posted 10 Sep 2013 Link to this post

    Same here
  6. Peter Filipov
    Admin
    Peter Filipov avatar
    1028 posts

    Posted 12 Sep 2013 Link to this post

    Hello,

    We have multiple improvements on the RadProgressArea so please download and test your project with the latest version of our controls. Regarding to the described error it is possible to be thrown because of the version that you are using.

    Regards,
    Peter Filipov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  7. Lachlan
    Lachlan avatar
    3 posts
    Member since:
    Jan 2013

    Posted 25 Sep 2013 Link to this post

    Hi Peter, 

    I have the latest version (2013.2.717) and I also get this issue.

    I have a page that has a progress manager and progress area in it.  This page also contains a user control that has  a progress manager and progress area in it as well.

    The issue seems to occur when the first progress area is called and later the control that contains another progress area is displayed on the screen using an ajax callback.

    Regards,

    Lachlan 
  8. Peter Filipov
    Admin
    Peter Filipov avatar
    1028 posts

    Posted 30 Sep 2013 Link to this post

    Hi Lachlan,

    Keep in mind that we recommend to have only one progress area per page. In case that some ajax calls are triggered the progress manager and area should be updated. Please try to isolate your case and send it for a local test.

    Regards,
    Peter Filipov
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  9. David
    David avatar
    5 posts
    Member since:
    Jul 2012

    Posted 12 Mar 2014 Link to this post

    We have a similar issue and are running 2013.3.1114.40.

    The areas that are failing are 

    if($telerik.RadUpload_isIFrameProgress){this._safariPoller.contentWindow.pollerInstance._startTime=new Date();

    where pollerInstance is null
  10. Peter Filipov
    Admin
    Peter Filipov avatar
    1028 posts

    Posted 17 Mar 2014 Link to this post

    Hello David,

    Did you try to apply my suggestion in the previous post? In case that you are still having the same problem please send me a runnable project which reproduces the issue, so I could test it locally.

    Regards,
    Peter Filipov
    Telerik
     

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