RadOrgChart with RadTool tips takes too long to fire.

[John]

Hey Guys, I am currently  testing your tools, I am finding them really interesting. I am currently testing the OrgChart with the RadTool tip. Basically testing your example.  OrgChart / Using RadOrgChart with RadToolTip. When I run it on my computer, the RadToolTip takes a long time to fire my employeedetail control. Is there a setting for it not to take so long? 

I am running the same code as the one you guys have on the example, the only difference, is that on the SQLdata I am running procedures instead of select statements. 
Can you guys please help me? 

[Peter Filipov]

Hi John,

Straight to the question. There isn't a property which restricts the tooltip loading. The tooltip control is loaded as soon as the data is retrieved. After Setting Width and Height properties of the RadToolTip,  the loading panel will be shown which indicates that the data is loading.

In our online demo the loading of the RadToolTip takes around 300 milliseconds. Could you please profile how long it takes to retrieve the data from your SQL server ? E.g. 

var start = DateTime.Now;

// Example: Thread.Sleep(5000);
// execute here your logic for retrieving the data

var end = DateTime.Now;

var loadingTime = end - start;

Keep in mind that when RadToolTip is used with an Ajax request the whole page life cycle is executed.

In case you still experience the mentioned issue, please setup a working sample project, that reproduces the problematic behavior, and send it for a local test.

Kind regards,
Peter Filipov
the Telerik team