RadEditor not compatible with SSL

7 posts, 0 answers
  1. Web team
    Web team avatar
    57 posts
    Member since:
    Mar 2010

    Posted 18 Aug 2011 Link to this post

    Hi,

    I have an asp.net 4.0 application that uses Radeditor. However, when I installed SSL certificate in IIS I'm getting XML Parsing Error in Firefox or just blank page in IE as shown in the picture. This only happens in pages with Radeditor in it.

    When I uninstalled the certificate, the issue was gone and the pages worked flawlessly. Any Idea how to fix this?

    I am using a Comodo SSL in IIS6.

    Thanks
  2. Web team
    Web team avatar
    57 posts
    Member since:
    Mar 2010

    Posted 21 Aug 2011 Link to this post

    anyone? please.
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  4. Rumen
    Admin
    Rumen avatar
    12851 posts

    Posted 23 Aug 2011 Link to this post

    Hi Arnold Castro,

    RadEditor is tested under SSL (HTTPS), works as expected and you are the first one to report such a problem. You can see in the following video that the latest version of RadEditor works as expected under HTTPS: http://screencast.com/t/WrQCPJQ5Iuu
    Are you able to reproduce the problem by placing the latest version of RadEditor in an empty aspx web form as shown in the video?

    Best regards,
    Rumen
    the Telerik team

    Thank you for being the most amazing .NET community! Your unfailing support is what helps us charge forward! We'd appreciate your vote for Telerik in this year's DevProConnections Awards. We are competing in mind-blowing 20 categories and every vote counts! VOTE for Telerik NOW >>

  5. Web team
    Web team avatar
    57 posts
    Member since:
    Mar 2010

    Posted 24 Aug 2011 Link to this post

    Hi,

    Thanks for the response. Actually I don't have issues with the first load of the RadEditor. Here are scenarios to better explain my problem.

    1. Load Page with RadEditor  --> working
    2. Immediately add data to Radeditor and save to the database using a button(postback) -> working
    3. Load the same page in step 1--> working.
    4. Wait for 3-5mins before saving the data using a button --> Error! in Chrome = stop responding, Firefox = XML Parser error, IE = blank page.

    I already upgraded the Telerik to the latest version but same error occurs. I tried removing other elements in the page still the same error occurs.

    Thanks,
    Arnold


  6. Rumen
    Admin
    Rumen avatar
    12851 posts

    Posted 26 Aug 2011 Link to this post

    Hi Arnold,

    If the problem appears after some time but not when the page is loaded then it could be due to session expiration, application restart or another behavior.

    Could you please provide a live URL to the problematic page where we can examine the problem?
    You can also investigate the problem with Fiddler or Firebug which offer HTTPS profiling.

    Kind regards,
    Rumen
    the Telerik team

    Thank you for being the most amazing .NET community! Your unfailing support is what helps us charge forward! We'd appreciate your vote for Telerik in this year's DevProConnections Awards. We are competing in mind-blowing 20 categories and every vote counts! VOTE for Telerik NOW >>

  7. ozgur
    ozgur avatar
    1 posts
    Member since:
    Jun 2014

    Posted 03 Jun 2014 in reply to Rumen Link to this post

    I am also having a similar program for a long time with an https website. I can't populate the content of the page from db. It pulls blank. However if I remove the "s" from https it works.
  8. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 04 Jun 2014 Link to this post

    Hello Ozgur,

    I tried using this demo locally with SSL connection to reproduce the described behavior, but to no avail. Please examine this screencast to examine my tests.

    I suggest checking if there is a problem with the content loading without the RadEditor control and investigate if there is a problem of retrieve the database request in an SSl environment.

    Regards,
    Ianko
    Telerik
     

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