RadEditor Error

6 posts, 0 answers
  1. Bill
    Bill avatar
    8 posts
    Member since:
    Apr 2008

    Posted 29 Apr 2008 Link to this post

    I have followed the instructions for installing RadEditor on my MOSS farm.  I then did the following

    1. Create a new collaboration protal
    2. I added the following to the top of the page
    <%@ Register TagPrefix="radE" Namespace="Telerik.SharePoint.FieldEditor" Assembly="RadEditorSharePoint, Version=4.5.1.0, culture=neutral, PublicKeyToken=1f131a624888eeed" %>

    3. Replaced this:
    - <PublishingWebControls:RichHtmlField id="Content" FieldName="PublishingPageContent"  runat="server"/>

    With this:
    - <radE:RadHtmlField id="Content" FieldName="PublishingPageContent" runat="server"></radE:RadHtmlField>

    When I try and edit the page I receive the following error:

    An unexpected error has occurred.

    Troubleshoot issues with Windows SharePoint Services.

    Am I doing something wrong???

    Thanks,

    Bill

  2. Bill
    Bill avatar
    8 posts
    Member since:
    Apr 2008

    Posted 29 Apr 2008 Link to this post

    I found the problem.  Turning on verbos logging yeilded me the following error:

    04/29/2008 18:11:43.18  w3wp.exe (0x135C)                        0x0D30 Windows SharePoint Services    General                        8nca Verbose  Application error when access /sites/RadTestSite/Pages/Default.aspx, Error=Error opening Configuration File.   at Telerik.WebControls.RadEditor.GetValidConfigFile()     at Telerik.WebControls.RadEditor.ProcessConfigFile()     at Telerik.WebControls.RadEditor.set_ConfigFile(String value)     at Telerik.SharePoint.MOSSRadEditor.SetConfigFile()     at Telerik.SharePoint.MOSSRadEditor.OnLoad(EventArgs e)     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Control.LoadRecursive()     at System.Web.UI.Page.ProcessReq... 

    I found another post that states that this error occurs when the configfile.xml file cannot be located.  I used the FileMon tool from Sysinternals to find that the application was looking for the config file in the following location:

    C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\wpresources\RadEditorSharePoint\4.5.1.0__1f131a624888eeed\RadControls\Editor\ConfigFile.xml

    Inspection of my installtion show that this file was installed to the following location:

    C:\Program Files\Common Files\Microsoft Shared\Web Folders\web server extensions\wpresources\RadEditorSharePoint\4.5.1.0__1f131a624888eeed\RadControls\Editor

    I copied the entire folder over to the correct location and PRESTO!!  Everything works.  Is this a known issue with your solution?

    Thanks,

    Bill

  3. George
    Admin
    George avatar
    859 posts

    Posted 02 May 2008 Link to this post

    Hi Bill,

    This error means that the ASP.NET user (Network Service) cannot find the ConfigFile.xml or ListConfigFile.xml. These files are located by default at: \Program Files\Common Files\Microsoft Shared\web server extensions\wpresources\RadEditorSharePoint\4.5.1.0__1f131a624888eeed\RadControls\Editor\.
    In general, the reason for this problem may be a corrupted installation (if the files are in the required folder) or a problem with file permissions.



    I hope this helps.

    Kind regards,
    George
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  4. Bill
    Bill avatar
    8 posts
    Member since:
    Apr 2008

    Posted 08 May 2008 Link to this post

    Hello George,

    Please read my second post on this thread.  When the tool installed it installed to the wrong folder.  Is this a known issue?

    Thanks,

    Bill
  5. George
    Admin
    George avatar
    859 posts

    Posted 10 May 2008 Link to this post

    Hi Bill,

    No this is not a known issue. Are there any particular settings in your configuration?

    Why the "web server extensions" folder is situated in a "Web Folders" directory? 
    C:\Program Files\Common Files\Microsoft Shared\Web Folders\web server extensions\wpresources\ RadEditorSharePoint\4.5.1.0__1f131a624888eeed\...


    Looking forward to hearing from you,
    George
    the Telerik team

    Instantly find answers to your questions at the new Telerik Support Center
  6. Bill
    Bill avatar
    8 posts
    Member since:
    Apr 2008

    Posted 12 May 2008 Link to this post

    Hello George,

    There does not seem to be anything special about my configuration/installation.  I simply did a farm install.  One SharePoint Server running everything and one SQL Server.  For some odd reason when the Editor installed it put the files in the wrong folder.  Why? I am not sure.  I have this resolved by just moving the files to the correct location.  I am getting ready to install to prodction this week. If things blow up I know where to look for the problem.  I will keep this thread updated if it happens again.

    Best regards,

    Bill Safcik
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