RadEditor Document Manager Upload Issue

3 posts, 0 answers
  1. Irfan
    Irfan avatar
    2 posts
    Member since:
    Apr 2014

    Posted 09 Apr 2014 Link to this post


        I have RadEditor with document manager which allows users to upload files. Code is shown below
    <telerik:RadEditor ID="rdEdObjectives" Skin="WebBlue" Width="800px" EditModes="Design" Height="200px" runat="server">
    <telerik:EditorCssFile Value="~/EditorContentArea.css" />
    <telerik:EditorTool Name="Cut" />
    <telerik:EditorTool Name="Copy" />
    <telerik:EditorTool Name="Paste" />
    <telerik:EditorTool Name="Undo" />
    <telerik:EditorTool Name="Redo" />
    <telerik:EditorTool Name="FontName" />
    <telerik:EditorTool Name="RealFontSize" />
    <telerik:EditorTool Name="Bold" />
    <telerik:EditorTool Name="Italic" />
    <telerik:EditorTool Name="Underline" />
    <telerik:EditorTool Name="JustifyLeft" />
    <telerik:EditorTool Name="JustifyCenter" />
    <telerik:EditorTool Name="JustifyRight" />
    <telerik:EditorTool Name="JustifyFull" />
    <telerik:EditorTool Name="Indent" />
    <telerik:EditorTool Name="Outdent" />
    <telerik:EditorTool Name ="InsertUnorderedList" />
    <telerik:EditorTool Name="InsertOrderedList" />
    <telerik:EditorTool Name="ForeColor" />
    <telerik:EditorTool Name="BackColor" />
    <telerik:EditorTool Name="InsertSymbol" />
    <telerik:EditorTool Name="InsertTable" />
    <telerik:EditorTool Name="LinkManager" />
    <telerik:EditorTool Name="DocumentManager" />
    <DocumentManager ViewPaths="~/AttachmentDocs" UploadPaths="~/AttachmentDocs" DeletePaths="~/AttachmentDocs,~/AttachmentDocs" MaxUploadFileSize="10240000" />

    A wiered issue that i am facing is that everyting is working fine on my local and QA environment. But when I upload files to Production it shows files uploaded to Prod and I can also create a link out it and embed it to my editor. When I click on this link from a live website I can access the file. So far so good. 

    But when I check my Prod folder ("~/AttachmentDocs) where I am uploading the folder is empty!  But when I verify the Link it shows the correct path.  Why can't I see the files on Prod that I am uploading.

    What am I missing here. It works on QA and local.

  2. Irfan
    Irfan avatar
    2 posts
    Member since:
    Apr 2014

    Posted 09 Apr 2014 in reply to Irfan Link to this post

    I would like to add that Prod environment is a Web-Farm.
  3. Telerik UI for ASP.NET Core is out
  4. Ianko
    Ianko avatar
    1510 posts

    Posted 11 Apr 2014 Link to this post

    Hi Irfan,

    If they are linked and they are OK, then this should be more related to the Web-farm configuration matter. You can verify if the files are uploaded successfully in both servers, so that you could be sure that they can be viewed after each request redirect. Also you can check if the correct security restrictions are set to the application, so that the File Explorer could show the files.

    On a side note, I would suggest also following this material, in which is discussed the uploading matter in web-farm environment.


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