RadDatePicker not working on IE10

13 posts, 0 answers
  1. Rod
    Rod avatar
    71 posts
    Member since:
    Jan 2011

    Posted 17 Jan 2013 Link to this post

    I just spoke with a user who informed me that the RadDatePicker control wasn't working in Windows 8 with IE10. (I don't know if he's running on a 32-bit or 64-bit processor; I didn't think to ask.) We don't have any Windows 8 machines in-house, so I can't test it. Is this simply a case of needing to upgrade the ASP.NET AJAX Telerik controls?
  2. MasterChiefMasterChef
    MasterChiefMasterChef avatar
    152 posts
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    Jan 2013

    Posted 17 Jan 2013 Link to this post

    Hi Rod,

    Since the issue is only present when running the RadDatePicker in IE10, it most likely has nothing to do with Telerik's RadControls and is stemming from the newest release of Internet Explorer.There are some known bugs with the current version of IE10's compatibility with JavaScript. If you wold like you can read more about it here. Microsoft knows of these issues and is working to release updates to fix the issue. 

    Good luck,
    Bart
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  4. Rod
    Rod avatar
    71 posts
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    Jan 2011

    Posted 17 Jan 2013 Link to this post

    Thank you, Master Chief. I can't test it here, because we don't have any Windows 8 machines, but I will test it from home tonight.

    Just for my own sake, how do I determine what version of the Telerik ASP.NET AJAX controls I have? We're using .NET 4.0, VS 2010 for this website. I'm checking the Bin folder and see the Telerik.Web.UI.dll, and looking at it's properties I see an Auto-refresh Path that points to: C:\Program Files\Telerik\RadControls for ASP.NET AJAX Q3 2011\Bin40\Telerik.Web.UI.dll  That seems like it might be wrong or old, but perhaps I'm wrong about that. Perhaps it says "Q3 2011" because that was the version of the Telerik controls we added, back in 2011 when I added those controls.
  5. MasterChiefMasterChef
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    Posted 18 Jan 2013 Link to this post

    It should be possible for you to view your current version of your Telerik controls right through visual studio. I've provided a short video that will help you navigate to your current version number.

    Good luck,
    Bart
  6. Rod
    Rod avatar
    71 posts
    Member since:
    Jan 2011

    Posted 18 Jan 2013 Link to this post

    Thank you, Master Chief. OK, I've viewed your video and done as it suggests. The ASP.NET AJAX toolkit I have is 2011.3.1114.40 (Dev).

    The results of my run the tests are mixed. For example, when I ran the test app and clicked on the "TestPostBack" button, I didn't get any error at all. However, when I ran the developer tools (F12) in IE10 and checked the network traffic, I didn't see anything at all about MicrosoftAjax or MicrosoftAjaxWebForms.

    But I think the big telling thing here is the version number of the Telerik ASP.NET AJAX tookit, That looks like it's almost 2 years old to me.
  7. Maria Ilieva
    Admin
    Maria Ilieva avatar
    4017 posts

    Posted 22 Jan 2013 Link to this post

    Hello Rod,

    The controls you are using are as you mentioned two years old. Therefore I would suggest you to upgrade the application to the latest official release of the controls and further test it under IE10. Also sharing the problematic scenario and the page markup as well as the related code behind could help us test the issue on our end and do our best to isolate the root cause of the problem.

    Kind regards,
    Maria Ilieva
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  8. curtis
    curtis avatar
    1 posts
    Member since:
    May 2011

    Posted 23 Sep 2013 Link to this post

    We're having a similar problem with IE10.   The date picker control won't pop up when you click on it.

    It works in IE9 Firefox Chrome an d other browsers.

    This is in Windows 7 32 bit with IE10 version 10.0.9

    We are using Telerik control version number 2011.3.1305.35

  9. Rod
    Rod avatar
    71 posts
    Member since:
    Jan 2011

    Posted 23 Sep 2013 Link to this post

    Yes, this issue still persists for us. I'm guessing that we've got to put the correct versions of the Telerik controls onto our website, but the questions are, what version and how do we get it into our server?
  10. Maria Ilieva
    Admin
    Maria Ilieva avatar
    4017 posts

    Posted 26 Sep 2013 Link to this post

    Hello Rod,

    In order to download the latest version of the RadControls for ASP .NET AJAX, login to your Telerik account and use the link below:
    http://www.telerik.com/account/your-products/download-list.aspx?skucid=66

    Regards,
    Maria Ilieva
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  11. Rod
    Rod avatar
    71 posts
    Member since:
    Jan 2011

    Posted 13 Mar 2014 in reply to Maria Ilieva Link to this post

    Hello Master Chief and Maria,

    I'm sorry this is taking so long, but we're a small shop and when other priorities arise, whatever we're working on must be pushed to the back burner. So I'm only now able to get back to this.

    I've just downloaded the latest RadControls for ASP .NET AJAX (February 2014). But what I'd like to know is: (a) how do I get this into our ASP.NET application in Visual Studio, and (b) how do I get those onto the web server? I don't think I've mentioned this before, so I'll say it here, the Telerik.Web.UI.dll is in the bin folder of our ASP.NET app.
  12. Maria Ilieva
    Admin
    Maria Ilieva avatar
    4017 posts

    Posted 18 Mar 2014 Link to this post

    Hi Rod,

    For easier usage you could add the Telerik controls in the VS toolbox and then simply drag and drop them in the markup field.
    More information on adding the control to the toolbox could be found int he topic below:
    http://www.telerik.com/help/aspnet-ajax/introduction-adding-to-vs-toolbox-net.html

    Then in order to add the controls themselves please review the topic below:
    http://www.telerik.com/help/aspnet-ajax/introduction-adding-radcontrols-prometheus-existing-application.html

    As for the deployment questions you have you could take a look at the following articles concerning deployment:
    Which files and folders are mandatory to be on the server for RadControls to function
    Add/Remove RadControls to the Global Assembly Cache
    Multi Targeting in Visual Studio 2008
    Registering the HttpHandlers on Windows Vista IIS 7 Integrated mode

    and the following concerning licenses:
    Which license should I use or purchase

    All articles could be easily accessed here: RadControls for ASP.NET AJAX

    Regards,
    Maria Ilieva
    Telerik
     

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  13. Rod
    Rod avatar
    71 posts
    Member since:
    Jan 2011

    Posted 18 Mar 2014 in reply to Maria Ilieva Link to this post

    Hi Maria,

    I have added the Telerik controls to my VS toolbox. I'll drag and drop them onto the design surface, or into the HTML surface.

    Sometimes I might just start typing the syntax in the HTML view; could that mean it might not get the current version of the Telerik tools?
  14. Maria Ilieva
    Admin
    Maria Ilieva avatar
    4017 posts

    Posted 21 Mar 2014 Link to this post

    Hi Rod,

    In case you have properly added references to the Telerik dll's either from the bin folder and you have register them in the web.config file() , you will be able to directly use them in the HTML view.

    See the "Adding Telerik Control to a WebForm manually" section in the topic below:
    http://www.telerik.com/help/aspnet-ajax/introduction-adding-to-app-with-vs.html


    Regards,
    Maria Ilieva
    Telerik
     

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