RadControls for ASPNET AJAX Fails

3 posts, 0 answers
  1. Al
    Al avatar
    1 posts
    Member since:
    Dec 2008

    Posted 24 Jul 2010 Link to this post

    Hi all,

    I'm trying to install the Radcontrols for ASPNET AJAX on my development machine, which is a VMWare Windows 2008 server box. It has ASPNET AJAX extensions already installed.

    Everytime i run the msi, i get the error message "This installation package is not supported by this processor type. Contact your product vendor." - almost like im trying to install a 64bit package on a 32bit system. I turned on the installation logging, and this is what was created:

    === Verbose logging started: 24/07/2010  11:35:29  Build type: SHIP UNICODE 4.00.6001.00  Calling process: C:\Windows\system32\msiexec.exe ===
    MSI (c) (8C:50) [11:35:29:924]: Resetting cached policy values
    MSI (c) (8C:50) [11:35:29:924]: Machine policy value 'Debug' is 0
    MSI (c) (8C:50) [11:35:29:924]: ******* RunEngine:
               ******* Product: RadControls_for_ASP.NET_AJAX_and_SharePoint_2010_Trial.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (8C:50) [11:35:29:944]: Machine policy value 'DisableUserInstalls' is 0
    MSI (c) (8C:50) [11:35:29:964]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
    MSI (c) (8C:50) [11:35:30:044]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\Administrator\Desktop\RadControls_for_ASP.NET_AJAX_and_SharePoint_2010_Trial.msi' against software restriction policy
    MSI (c) (8C:50) [11:35:30:044]: SOFTWARE RESTRICTION POLICY: C:\Users\Administrator\Desktop\RadControls_for_ASP.NET_AJAX_and_SharePoint_2010_Trial.msi has a digital signature
    MSI (c) (8C:50) [11:35:30:295]: SOFTWARE RESTRICTION POLICY: C:\Users\Administrator\Desktop\RadControls_for_ASP.NET_AJAX_and_SharePoint_2010_Trial.msi is permitted to run at the 'unrestricted' authorization level.
    MSI (c) (8C:50) [11:35:30:305]: Cloaking enabled.
    MSI (c) (8C:50) [11:35:30:305]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (8C:50) [11:35:30:315]: End dialog not enabled
    MSI (c) (8C:50) [11:35:30:315]: Original package ==> C:\Users\Administrator\Desktop\RadControls_for_ASP.NET_AJAX_and_SharePoint_2010_Trial.msi
    MSI (c) (8C:50) [11:35:30:315]: Package we're running from ==> C:\Users\ADMINI~1\AppData\Local\Temp\a9c35.msi
    MSI (c) (8C:50) [11:35:30:325]: APPCOMPAT: looking for appcompat database entry with ProductCode '{043FDB31-C11F-4E01-B509-E709921DA973}'.
    MSI (c) (8C:50) [11:35:30:325]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (8C:50) [11:35:30:325]: MSCOREE not loaded loading copy from system32
    This installation package is not supported by this processor type. Contact your product vendor.
    C:\Users\Administrator\Desktop\RadControls_for_ASP.NET_AJAX_and_SharePoint_2010_Trial.msi
    MSI (c) (8C:50) [11:35:30:335]: Note: 1: 1708
    MSI (c) (8C:50) [11:35:30:335]: Product: Telerik RadControls for SharePoint -- Installation failed.

    MSI (c) (8C:50) [11:35:30:335]: Windows Installer installed the product. Product Name: Telerik RadControls for SharePoint. Product Version: 102.7.12.0. Product Language: 1033. Installation success or error status: 1633.

    MSI (c) (8C:50) [11:35:30:335]: MainEngineThread is returning 1633
    === Verbose logging stopped: 24/07/2010  11:35:30 ===

    As this is my first time using RadControls I'd really rather not attempting the manual install.

    Can anyone help?

    Thanks in advance
    higgsy
  2. Biliana Ficheva
    Admin
    Biliana Ficheva avatar
    99 posts

    Posted 26 Jul 2010 Link to this post

    Hello Al,

    The misunderstanding comes from the names of our installers.
    You are trying to install RadControls_for_ASP.NET_AJAX_and_SharePoint_2010_Trial.msi which is in fact an installer for Share Point web parts.
    Telerik.Web.UI_2010_2_713_Trial.msi is the installer for the RadControls for ASP.NET AJAX. Could you please download and install it.
    Hope that the provided information is helpful. If you have any further questions feel free to write us again.

    Best wishes,
    Biliana
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. Andrey
    Admin
    Andrey avatar
    244 posts

    Posted 26 Jul 2010 Link to this post

    Hello Al,

    The package you have downloaded contains our SharePoint web parts. As SharePoint 2010 requires 64 bit operating systems, the installation package is a 64 bit one.

    If you wish to start development with RadControls for ASP.NET AJAX, the correct package to download would be the one labeled Automatic Installation in the download section.

    Please, do not hesitate to contact us if you have any further questions.

    Sincerely yours,
    Andrey
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
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