Radchart can't update and show results

2 posts, 0 answers
  1. Lee K
    Lee K avatar
    7 posts
    Member since:
    Oct 2010

    Posted 17 Dec 2012 Link to this post

    Hello Telerik team!.
    I have 2 problems with radchart (currently i'm using Telerik.Web.UI version 2012.3.1016.35 with SharePoint 2013).
    Users will be asked a survey question and choose their answers then click "Vote" button after that the radchart (Pie chart) will be display results.
    Here is my issues: 
    1. The rad chart always keep the previous results. If i pressed Ctrl + F5 or F5  the new results is updated. It only happened on IE 9 (good working on IE 8).
    2. When anynomous user answer survey question, the radchart can't display and i received error:
    'The Visible property cannot be set on Web Part 'g_49646826_5f92_4fb2_9e3a_e5059f7fcbe5'.  It can only be set on a standalone Web Part.'
    I googled and found some instruction links how to fix, it's related to webpart property (Webpart.Visible=false, ...) but i didn't use it in my code.
    Can anyone help me how to fix this!?
    Thanks in advance!.
  2. Evgenia
    Admin
    Evgenia avatar
    1406 posts

    Posted 19 Dec 2012 Link to this post

    Hello Lee,

    1. What’s the version of your IE 9, is it 32-bit or 64-bit? Note that Sharepoint 2013 with Internet Explorer 9 (64-bit) is Supported with limitations as stated here. Since the Chart is working as expected on other browser version I suggest that you refer to the Sharepoint community and ask what may cause the problem in their forums as this is more likely an issue with the webparts/Sharepoint 2013. I believe that they will support you properly on this.

    2. I googled the issue you are experiencing. What is weird is that you state you haven't changed the hidden or visible properties of the webpart because such error will occur only in this situation.
    What you can do to workaround the problem is to set the webpart's hidden property to true. You may give this sample here a try.

    Regards,
    Evgenia
    the Telerik team

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