RadCaptcha fails to validate

10 posts, 0 answers
  1. Jugoslav
    Jugoslav avatar
    64 posts
    Member since:
    Mar 2011

    Posted 11 Apr 2013 Link to this post

    I have a details page with RadRating (using custom validator) and RadCaptcha using ValidationGroup.
    All fields and validators have the same ValidationGroup as well as Validation Summary.
    It works fine in Internet Explorer while in Firefox i get an error ("The code you entered is not valid.")
    I disabled all add-ons, plugings etc. etc. in addition i tested on several machines and it always worked in IE while in FF the captcha fails all the time.

    Any ideas?
  2. Jugoslav
    Jugoslav avatar
    64 posts
    Member since:
    Mar 2011

    Posted 13 Apr 2013 Link to this post

    I agree with the other forum members that RadCaptcha seems little buggy and now well documented.
    For that reason i had to create my own captcha control :(

    However its not fair to pay attention to only few controls (mainly ones) like RadGrid and such.
    The other control should be maintained properly as well.

    My $0.02
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  4. Slav
    Admin
    Slav avatar
    1355 posts

    Posted 16 Apr 2013 Link to this post

    Hello Jugoslav,

    Usually we are doing our best to maintain all of our controls, nevertheless in this case I agree with you about the problems with the RadCaptcha and its documentation. They are both planned for improvement so that they can live up to the expectations.

    As for the issue you encountered, there is a known problem with the Cache image storage location (enabled by default) of RadCaptcha, which could be causing the validation error. You can try setting the Session as a storage for the captcha image by following the first two steps from this help article and checking if the problem persists. In case the captcha is still not working, could you please let me know if there is something specific in the setup of the control on your end that will allow me inspect the problem locally?

    If you want to report similar problems or feature requests for improving the RadControls, do not hesitate to do so.

    Greetings,
    Slav
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  5. Jugoslav
    Jugoslav avatar
    64 posts
    Member since:
    Mar 2011

    Posted 16 Apr 2013 Link to this post

    Ok thanks for replying. I haven't tested it but i believe it will work if i use the session instead.
    However say that for some reasons i prefer to not use the Session object in my app.
    Do you think this can be fixed somehow so i can keep using the cache?
    Thank you
  6. Slav
    Admin
    Slav avatar
    1355 posts

    Posted 18 Apr 2013 Link to this post

    Hello Jugoslav,

    I am afraid that currently there is not a workaround that will allow you to continue using the Cache as a storage location for the captcha image.

    Please excuse us for the caused inconvenience!

    Regards,
    Slav
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  7. Jugoslav
    Jugoslav avatar
    64 posts
    Member since:
    Mar 2011

    Posted 21 Apr 2013 Link to this post

    Ok thanks for being honest with me. By the way,is it planned to be fixed in the future releases?
    Thank you again
  8. Slav
    Admin
    Slav avatar
    1355 posts

    Posted 24 Apr 2013 Link to this post

    Hi Jugoslav,

    The priority of this bug has been raised and we will do our best to fix it in the near future.

    All the best,
    Slav
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now.
  9. Scott Smith
    Scott Smith avatar
    1 posts
    Member since:
    Mar 2005

    Posted 12 Jun 2013 Link to this post

    Received email about the latest release and no mention of RadCaptcha - VERY disappointing! Can you elaborate on your April promise "we will do our best to fix it in the near future" ? This is really not what I expected from Telerik!!
      
  10. Slav
    Admin
    Slav avatar
    1355 posts

    Posted 13 Jun 2013 Link to this post

    Hello Scott,

    The problem is already resolved, however the fix is missed in the release notes of Q2 2013. Thanks to your report the item is now included.

    Please upgrade to the latest version of RadControls for ASP.NET AJAX in order to resolve the captcha validation issue on your end. Do not hesitate to contact us again if you run into additional difficulties with the validation.

    Regards,
    Slav
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  11. Jason
    Jason avatar
    18 posts
    Member since:
    Aug 2013

    Posted 18 Dec 2013 Link to this post

    i wrapped everything in the postback in if(Page.IsValid) and it works fine for me
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