RadBook showing blackish image of content.

6 posts, 0 answers
  1. Mandeep
    Mandeep avatar
    7 posts
    Member since:
    Aug 2012

    Posted 09 Aug 2012 Link to this post

    Hi Team,

    I am using RadBook for showing PDF files, but i have notice one thing with RadBook(and also with RadPdfViewer) RadBook is showing Blackish Image rather than showing original  Image. and also does not showing some text properly.

    Please let me know to solve this problem.

    Thanks,
    Mandeep
  2. Iva Toteva
    Admin
    Iva Toteva avatar
    1319 posts

    Posted 14 Aug 2012 Link to this post

    Hello Mandeep,

    The problem is probably related to unsupported color space in the PDF file. You can refer to this article for a list of not implemented features in the viewer.

    If you like, you can open a support ticket and attach the file in question, so that we can verify that this is the cause of the issue.

    Greetings,
    Iva Toteva
    the Telerik team

    Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

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  4. Mandeep
    Mandeep avatar
    7 posts
    Member since:
    Aug 2012

    Posted 29 Aug 2012 Link to this post

    Hi Team,

    Also RadBook not displaying the PDFdocument in proper formate. Its also not support the embedded font.
    I am attaching the screenshot of PDF document in which I have used "Arial" font.

    Please let me know how to fix this problem.

    Regards,
    Mandeep
  5. Kammen
    Admin
    Kammen avatar
    312 posts

    Posted 29 Aug 2012 Link to this post

    Hi Mandeep,

    We will appreciate if you can attach the PDF file in order to further investigate the issue.

    Kind regards,
    Kammen
    the Telerik team

    Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

  6. Mandeep
    Mandeep avatar
    7 posts
    Member since:
    Aug 2012

    Posted 29 Aug 2012 Link to this post

    Hi Kammen,

    I am failing to attach the PDF here...as it does not allow PDF to be uploaded, so you can download it from "http://www.telerik.com/ClientsFiles/005cc2c5-8fdf-4cfe-af12-07a29be40370_1-2011-Brochure-Bluefleet.zip" (uploaded while generating a ticket for the same issue).

    I have submitted a ticket for this issue:
    http://www.telerik.com/account/support-tickets/view-ticket.aspx?threadid=585111 

    You can also have detail from this ticket.

    If I am loading this PDF in "RadControls for WPF Q2 2012 SP1 Demos"  -- A Telerik Demo(in which we can load the PDF), then it fails to load properly(i.e. not formatted).

    So this may be an issue with PDF formatting i.e. with PDF fonts or other settings. So can you please guide me to use the exact format which Telerik is fully supporting...so that we can have the fully formatted PDF. 


    Thanks,
    Mandeep Kaur
  7. Kammen
    Admin
    Kammen avatar
    312 posts

    Posted 30 Aug 2012 Link to this post

    Hi Mandeep,

    Thank you for the feedback. We will do our best to fix this bug as soon as possible.

    All the best,
    Kammen
    the Telerik team

    Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

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