RAD Editor - Editor content blanks out on page check in

8 posts, 0 answers
  1. Brijesh
    Brijesh avatar
    10 posts
    Member since:
    Jan 2015

    Posted 27 May 2015 Link to this post

    Hi Team,

    We are using Telerik Rad editor in our SharePoint 2013 environment and activated "Use RadEditor to edit HTML fields" feature to replace the default Rich Html editor with Rad Editor. When we edit a page and make any changes in Rad editor content and check in the page, sometimes Rad editor looses its content and blank page gets checked in.

    Kindly suggest how can we resolve this issue.

    Thanks & Regards,

    Brijesh Patil

  2. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 29 May 2015 Link to this post

    Hi Brijesh,

    With the informaiton provided so far is difficult to define what might have went wrong, so to reproduce this beahvior.

    1. Do all Web Part pages behave the same?
    2. Are there any specific configuration changes?
    3. Are there any server-side or client-side errors?
    4. Are you applying the changes by clicking Apply button before ckecking-in the page?

    Any additional details, or screencast of the steps-to-reproduce would be helpful to define what the problem is.

    Regards,

    Ianko
    Telerik
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  4. Brijesh
    Brijesh avatar
    10 posts
    Member since:
    Jan 2015

    Posted 29 May 2015 in reply to Ianko Link to this post

    Hi Ianko,

    Thanks for your response.

    When user edits and checks in the page, somehow blank page gets checked in.This issue occurs intermittently on any page. We have made changes in config.xml file as follows:

    <configuration>
      <property name="Skin">Metro</property>
      <property name="ToolbarMode">ShowOnFocus</property>
      <property name="ToolsWidth">680px</property>
      <property name="ContentAreaMode">Iframe</property>
      <property name="AutoResizeHeight">true</property>
      <property name="Width">100%</property>
      <property name="DocumentsFilters">
        <item>*.*</item>
      </property>
    </configuration>

    We didn't came across any error. We are not applying the changes by clicking "Apply" button. Could you please elaborate where is this button located.

    Please let us know if you need further information.

    Thanks & Regards,

    Brijesh

  5. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 03 Jun 2015 Link to this post

    Hi Brijesh,

    With the information so far I am unable to define how RadEditor is used in SharePoint and what might be the cause of the encountered behavior.

    If the RadEditor Web Part is used in a web part page, then an OK, Cancel and Apply buttons should be visible, in order to manipulate the web part. You can examine that in this screencast—http://screencast.com/t/sbbOw3CPzM

    Regards,
    Ianko
    Telerik
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  6. Brijesh
    Brijesh avatar
    10 posts
    Member since:
    Jan 2015

    Posted 03 Jun 2015 in reply to Ianko Link to this post

    Hi Ianko,

    We have not added RadEditor Web Part in any of our page. 

    As I mentioned earlier, we have activated "Use RadEditor to edit HTML fields" telerik feature in our SharePoint site which replaced the default Rich Html editor with Rad Editor. In this case, we don't have OK, Cancel and Apply buttons.

    Thanks & Regards,

    Lipi

  7. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 04 Jun 2015 Link to this post

    Hi Lipi,

    I am sorry for the misunderstanding.

    I tested the HTML fields with the configuration provided, but to no avail. Content is submitting as expected, and everything seems to be fine on my end. You can see the results on my end with this screencast—http://screencast.com/t/YicvWtYHF9v.

    Please, check whether there are further modifications or customizations regarding RadEditor HTML fields in SharePoint.

    Regards,
    Ianko
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  8. Brijesh
    Brijesh avatar
    10 posts
    Member since:
    Jan 2015

    Posted 09 Jun 2015 in reply to Ianko Link to this post

    Hi Ianko,

    We don't face page blank out issue always. This issue occurs intermittently. When user checks out the page, edits the content in rad editor and checks in the page, sometimes blank page gets checked in.

    Also, I would like to inform you that we have modified ToolsFile.xml for showing custom css classes in "Apply CSS Class" drop down box.

    Thanks & Regards,

    Lipi

  9. Ianko
    Admin
    Ianko avatar
    1535 posts

    Posted 09 Jun 2015 Link to this post

    Hi Lipi,

    I am afraid, without reproducing this locally, I can only guess what might be the exact cause for this behavior.

    This might be a SharePoint-related matter and to properly define that, I suggest debugging more thoroughly what happens with the saving of the Web Part content in the SharePoint databases.

    Regards,
    Ianko
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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