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RAD Editor - Editor content blanks out on page check in

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Brijesh
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Brijesh asked on 27 May 2015, 07:16 AM

Hi Team,

We are using Telerik Rad editor in our SharePoint 2013 environment and activated "Use RadEditor to edit HTML fields" feature to replace the default Rich Html editor with Rad Editor. When we edit a page and make any changes in Rad editor content and check in the page, sometimes Rad editor looses its content and blank page gets checked in.

Kindly suggest how can we resolve this issue.

Thanks & Regards,

Brijesh Patil

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Ianko
Telerik team
answered on 29 May 2015, 06:11 AM

Hi Brijesh,

With the informaiton provided so far is difficult to define what might have went wrong, so to reproduce this beahvior.

  1. Do all Web Part pages behave the same?
  2. Are there any specific configuration changes?
  3. Are there any server-side or client-side errors?
  4. Are you applying the changes by clicking Apply button before ckecking-in the page?

Any additional details, or screencast of the steps-to-reproduce would be helpful to define what the problem is.

Regards,

Ianko
Telerik
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Brijesh
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answered on 29 May 2015, 06:19 PM

Hi Ianko,

Thanks for your response.

When user edits and checks in the page, somehow blank page gets checked in.This issue occurs intermittently on any page. We have made changes in config.xml file as follows:

<configuration>
  <property name="Skin">Metro</property>
  <property name="ToolbarMode">ShowOnFocus</property>
  <property name="ToolsWidth">680px</property>
  <property name="ContentAreaMode">Iframe</property>
  <property name="AutoResizeHeight">true</property>
  <property name="Width">100%</property>
  <property name="DocumentsFilters">
    <item>*.*</item>
  </property>
</configuration>

We didn't came across any error. We are not applying the changes by clicking "Apply" button. Could you please elaborate where is this button located.

Please let us know if you need further information.

Thanks & Regards,

Brijesh

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Ianko
Telerik team
answered on 03 Jun 2015, 07:20 AM
Hi Brijesh,

With the information so far I am unable to define how RadEditor is used in SharePoint and what might be the cause of the encountered behavior.

If the RadEditor Web Part is used in a web part page, then an OK, Cancel and Apply buttons should be visible, in order to manipulate the web part. You can examine that in this screencast—http://screencast.com/t/sbbOw3CPzM

Regards,
Ianko
Telerik
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Brijesh
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answered on 04 Jun 2015, 04:50 AM

Hi Ianko,

We have not added RadEditor Web Part in any of our page. 

As I mentioned earlier, we have activated "Use RadEditor to edit HTML fields" telerik feature in our SharePoint site which replaced the default Rich Html editor with Rad Editor. In this case, we don't have OK, Cancel and Apply buttons.

Thanks & Regards,

Lipi

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Ianko
Telerik team
answered on 04 Jun 2015, 09:58 AM
Hi Lipi,

I am sorry for the misunderstanding.

I tested the HTML fields with the configuration provided, but to no avail. Content is submitting as expected, and everything seems to be fine on my end. You can see the results on my end with this screencast—http://screencast.com/t/YicvWtYHF9v.

Please, check whether there are further modifications or customizations regarding RadEditor HTML fields in SharePoint.

Regards,
Ianko
Telerik
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Brijesh
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answered on 09 Jun 2015, 06:56 AM

Hi Ianko,

We don't face page blank out issue always. This issue occurs intermittently. When user checks out the page, edits the content in rad editor and checks in the page, sometimes blank page gets checked in.

Also, I would like to inform you that we have modified ToolsFile.xml for showing custom css classes in "Apply CSS Class" drop down box.

Thanks & Regards,

Lipi

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Ianko
Telerik team
answered on 09 Jun 2015, 10:51 AM
Hi Lipi,

I am afraid, without reproducing this locally, I can only guess what might be the exact cause for this behavior.

This might be a SharePoint-related matter and to properly define that, I suggest debugging more thoroughly what happens with the saving of the Web Part content in the SharePoint databases.

Regards,
Ianko
Telerik
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