Rad Context Menu in IE10

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4 posts, 2 answers
  1. Arockia J
    Arockia J avatar
    13 posts
    Member since:
    Mar 2010

    Posted 30 Jul 2013 Link to this post

    Dear Team,

    We are using Telerik Rad Control of version 2011.2.712.40.

    Recently, our browser upgraded to IE 10 and the rad context menu is not showing up on first mouse click but shows up on the subsequent clicks. On the console, it shows the following issue:

    Telerik.Web.UI.WebResource.axd, line 166 character 2
    SCRIPT5007: Unable to get property 'documentElement' of undefined or null reference
    Telerik.Web.UI.WebResource.axd, line 166 character 2


    This problem occurs in IE 10 only.

    Kindly suggest us a fix for this issue.
  2. Answer
    Rumen
    Admin
    Rumen avatar
    12851 posts

    Posted 30 Jul 2013 Link to this post

    Hi,

    We introduced official support for IE10 and Visual Studio 12 in a "Refresh" called build  ver. 2012.2.815. The older versions do not support IE10 and if you do not want to upgrade RadControls, you can force the browser to render the page in IE9 mode using the following meta tag:

    <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE9" >

    However, the recommended approach is to upgrade to the latest official build Q2 2013 SP1 (version 2013.2.717), which offers full support for IE10, including the latest bug fixes and new features.

    Best regards,
    Rumen
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. Arockia J
    Arockia J avatar
    13 posts
    Member since:
    Mar 2010

    Posted 13 Aug 2013 Link to this post

    Dear Team,

    We are able to download the trial version of Q2 2013 SP1 (version 2013.2.717). We purchased RadControls for ASP.NET AJAX that has Developer License with Subscription and Priority Support until Mar 12, 2014. Let us know how to get the licensed version of 2013.2.717 build.

    Thanks & Regards,
    Arockia J
  5. Answer
    Vessy
    Admin
    Vessy avatar
    1388 posts

    Posted 13 Aug 2013 Link to this post

    Hello Arockia,

    You can download the desired version of RadControls from here (you have to be logged into your account).

    Basically, the steps you need to take in order to navigate to the available for you versions of RadControls, are:
    - Log into your Telerik account
    - Click over "Product & Subscriptions" -> RadControls for ASP.NET Ajax
    - Click over the "Download" button on the right
    - click over "Browse all product files" for the desired suite
    - Click over "Automatic installation"

    I hope this helps - let me know if I could be of any further assistance.

    Regards,
    Veselina Raykova
    Telerik
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to the blog feed now.
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