Rad Ajax 1.5 license expired

5 posts, 0 answers
  1. Peter Bauer
    Peter Bauer avatar
    6 posts
    Member since:
    Jul 2005

    Posted 02 Nov 2006 Link to this post

    I was sent a patch (Rad Ajax 1.5) and was sent a license to get it rid of a license message after placing it on my host site www.ictminerals.com.

    I have a full license for the web telerik suite, so I was NOT expecting this key I was sent to be an expiring key.

    It did and now, after speaking with someone in Telerik sales and licensing was told that I can NOT have this problem!!!

    My site is down and Telerik will not send me a new key to fix this problem even though I have a full suite license!!!

    This is not acceptable.   If there was a misunderstanding that's fine that happens, BUT support your customers.  When a site is down take this seriously.

    I hope SOMEONE takes this seriously ....

    Peter Bauer
    Ict Computing, Inc.
  2. Vassil Petev
    Admin
    Vassil Petev avatar
    1765 posts

    Posted 02 Nov 2006 Link to this post

    Hello Peter,

    Your support ticket on the problem was answered 10 minutes ago. Here is the answer I sent you:



    Hello Peter,

    If I am not mistaken, the key we sent you a month ago was for a prerelease version of r.a.d.ajax, correct? At least this is what your ticket Remaining project issues suggests.

    Indeed, you do own a developer license of our controls. The Developer licenses come with modified DLLs, which work without license keys. This is duely noted in the documentation, in the Knowledge Base, and in the Forums.

    If you have a Developer license for one or more of the telerik components, you only need to ensure that you are using the developer build, not the trial build. These builds have the Dev abbreviation in their file names.

    To fix the problem, review the steps below, which you can find here Updating telerik's controls to another version or license and here Upgrading r.a.d.ajax v1.x Trial to r.a.d.ajax v1.x Developer license

    1. Log in your Client.NET account.
    2. Go to My Licenses --> My Purchases.
    3. Click on All Individual Products
    4. Locate the r.a.d.ajax. Click on it to reveal the available options.
    5. Click on the Download tab and download the DEV HOTFIX ZIP (aka DLL and Scripts only) file of v1.5.0.
    6. Once the download completes, unzip the files at a convenient location.
    7. Backup your application.
    8. From the newly extracted ZIP files, copy the new DLL (located in the bin folder) to your web-application's bin folder. Replace the old dll.
    9. Copy the RadControls folder to the root of your web-application. Replace all files and folders when asked.
    10. If using VS.NET, update the control's reference in your project to point to the new DLL and recompile.
    11. If you have added the control in GAC, remove it by running a gacUtil to remove the old copy and then add the new one.
    12. Run the project.
    13. If you still get the older version then do the following (not related to telerik controls):
      • Sometimes the .NET Framework wrongly caches the r.a.d.controls' DLLs and therefore the update may seem to have failed. Try the following to ensure that this has been the exact problem and eliminate it:
        1. Terminate the aspnet_wp.exe process (from the Windows Task Manager) 
        2. Open a Windows Explorer and navigate to
          C:\Windows(WINNT)\Microsoft.NET\Framework\vYOUR_VERSION\Temporary ASP.NET Files 
        3. Delete all the folders with names, corresponding to your telerik projects, containing RadEditor, RadTreeView, etc.
      • Delete your Visual Studio web project caches as well - they should be located at C:\Documents and Settings\<YOUR USER>\VSWebCache.
      • Delete your browser cache: Tools -> Internet Options -> Delete Files....


    Let us know if you still have problems.


    Sincerely yours,
    Rob
    the telerik team
  3. Peter Bauer
    Peter Bauer avatar
    6 posts
    Member since:
    Jul 2005

    Posted 02 Nov 2006 Link to this post

    I'm not on site.  I cannot do this until I return to my office.  Therefore I asked for a key to get my site up and running.

    I am aware that I can replace everything, but I cannot do this remotely.

    Again, I'm trying to get my site up and running until I can do this major change which needs to be tested before deploying.

    Since I cannot get a key my site will be down for days.  I will not make such a major change (replace version of telerik controls) without testing.

    Once again, can I get a license key to get my site UP?  Please!

    Thank you,

    Peter Bauer
  4. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 02 Nov 2006 Link to this post

    Hello Peter,

    Please check your support ticket License expired rad ajax 1.5 patch for the requested key.

    Sincerely yours,
    Paul
    the telerik team
  5. Peter Bauer
    Peter Bauer avatar
    6 posts
    Member since:
    Jul 2005

    Posted 02 Nov 2006 Link to this post

    Hi Paul,

    Thanks for the speedy reply and temporary key!  My site is back up and now I can take my time to test and deploy a new version of your controls.

    Excellent support,

    Peter Bauer
    Ict Computing, Inc.
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