Problem with Tooltipified RadGrid

4 posts, 0 answers
  1. Ferdinand
    Ferdinand avatar
    56 posts
    Member since:
    Jun 2008

    Posted 12 Oct 2009 Link to this post

    Hi @all,
    I implemented a version of theTooltipified RadGrid (Tooltipified RadGrid). The only real change I made was that I tried to load the data with an ObjectDataSource. I tried to use a SessionParameter to pass a User object. Well, first I passed just the user ID (by standard parameter) but it took me too long to reload the user with all his rights so that I needed to pass the whole previously loaded user. With just passing the ID everything went fine.
    The problem now is that the tooltip now does not show anything at all except the close button. Even a label which I placed in the UserControl is not shown.
    Does anyone know what to do here?

    Best regards
    Ferdinand

  2. Svetlina Anati
    Admin
    Svetlina Anati avatar
    2795 posts

    Posted 15 Oct 2009 Link to this post

    Hi Ferdinand,

    I am afraid that your explanations are not enough to fully understand what is actually going on. What I can suggets is to try replacing the RadToolTip with a simple DIV or panel element and to see whether the content will be dispayed there. If the problem still exist, it is not directly related to RadToolTip but to your custom logic and once you make the scenario work with a RadToolTip, you can simply put back the tooltip.

    If the scenario works OK without the tooltip but the problem occurs only when you use teh tooltip, please prepare a sample, stripped down, fully runnable reproduction demo and upload it somewhere in the net and also provide a url for download. Please, note that you shouls either put a Trial version of RadControls or do not put a dll at all, just tell us which is your version. Once we are able to run a reproduction demo on our side, we will examine your particular setup locally and we will do our best to help.

    Kind regards,
    Svetlina
    the Telerik team

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  4. Ferdinand
    Ferdinand avatar
    56 posts
    Member since:
    Jun 2008

    Posted 15 Oct 2009 Link to this post

    Hi Svetlina,
    in the meantime I bypassed the problem by caching the user object after the first load which works for me as well.
    But thanks for your answer anyway.

    Best regards
    Ferdinand
  5. Svetlina Anati
    Admin
    Svetlina Anati avatar
    2795 posts

    Posted 15 Oct 2009 Link to this post

    Hi Ferdinand,

    I am glad to hear that you managed to solve the problem! In case you experience any other problems or you have additional questions, do not hesitate to contact us again!

    Sincerely yours,
    Svetlina
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
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