Problem using RadEditorSharePoint in MOSS 2007

7 posts, 0 answers
  1. Falak
    Falak avatar
    4 posts
    Member since:
    Dec 2011

    Posted 15 Dec 2011 Link to this post

     Hi guys,

    I'm facing the following issue on one of our SharePoint Front ends. Here is the what I'm getting in the logs:

    Error on page: http://www.oursharepoint.com/_wpresources/RadEditorSharePoint/5.2.0.0__1f131a624888eeed/Resources/CssEditor.css System.Web.HttpException: Request timed out. We have verified the web.config entries using the following intstructions

    1.       Instructions 11

    2.       Instructions 22

    Is anyone having idea why are we facing this issues?

    I would appreciate any help


    BR
    Falak

  2. Stanimir
    Admin
    Stanimir avatar
    1653 posts

    Posted 16 Dec 2011 Link to this post

    Hi Falak,

    In order to help you further I will need some additional information.

    1. Confirm, which version of RadEditor for MOSS you are using.
    2. Provide me with the configuration files of the control. These are ConfigFile.xml, ListConfigFile.xml, ToolsFile.xml, ListToolsFile.xml, which are located in the /Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/5.x.x.0__1f131a624888eeed/Resources/ folder. 5.x.x in the mentioned path is the version of RadEditor for MOSS.

    Kind regards,
    Stanimir
    the Telerik team
    Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.

  3. Falak
    Falak avatar
    4 posts
    Member since:
    Dec 2011

    Posted 16 Dec 2011 Link to this post

    Hi Stanimir,

    I am using the two versions of  RadEditor  and here is the complete information for both of them:

    1. 4.5.1.0__1f131a624888eeed
    2. 5.2.0.0__1f131a624888eeed

    Here is the information regarding 5.2.0.0__1f131a624888eeed 


    Config.xml
      <?xml version="1.0" encoding="utf-8" ?> 
    - <!--  ==============================================================================================
    Config File valid structure:
    <configuration>
        <property>...</property>
        ...
    <property>
    <item>...</item>
    <item>...</item>
    ...
    </property>
    ...
    </configuration>
    =============================================================================================== 
      --> 
    - <configuration>
      <property name="AllowThumbGeneration">True</property> 
      <property name="ConvertToXhtml">True</property> 
      <property name="EnableDocking">False</property> 
      <property name="ShowHtmlMode">True</property> 
      <property name="ShowPreviewMode">False</property> 
      <property name="ToolbarMode">ShowOnFocus</property> 
      <property name="ToolsWidth">800px</property> 
      <property name="Skin">Telerik</property> 
      </configuration>

    ListConfig.xml
      <?xml version="1.0" encoding="utf-8" ?> 
    - <!--  ==============================================================================================
    Config File valid structure:
    <configuration>
        <property>...</property>
        ...
    <property>
    <item>...</item>
    <item>...</item>
    ...
    </property>
    ...
    </configuration>
    =============================================================================================== 
      --> 
    - <configuration>
      <property name="ConvertToXhtml">true</property> 
      <property name="EnableDocking">False</property> 
      <property name="ShowPreviewMode">False</property> 
      <property name="Height">240px</property> 
      <property name="Width">500px</property> 
      <property name="Skin">Telerik</property> 
      </configuration>

    ToolsFile.xml
    - <root>
    - <modules>
      <module name="RadEditorDomInspector" /> 
      </modules>
    - <tools name="MossTools1">
      <tool name="AjaxSpellCheck" /> 
      <tool name="FindAndReplace" /> 
      <tool separator="true" /> 
      <tool name="Cut" shortcut="CTRL+X" /> 
      <tool name="Copy" shortcut="CTRL+C" /> 
      <tool name="Paste" shortcut="CTRL+V" /> 
      <tool separator="true" /> 
      <tool name="Undo" shortcut="CTRL+Z" /> 
      <tool name="Redo" shortcut="CTRL+Y" /> 
      <tool separator="true" /> 
      <tool name="MOSSLinkManager" shortcut="CTRL+K" /> 
      <tool name="Unlink" shortcut="CTRL+SHIFT+K" /> 
      <tool name="ImageManager" shortcut="CTRL+G" /> 
      <tool name="MOSSTemplateManager" /> 
      <tool separator="true" /> 
      <tool name="MOSSInsertTable" /> 
      <tool name="SetTableProperties" /> 
      <tool name="ToggleTableBorder" /> 
      <tool separator="true" /> 
    - <tool name="MOSSInsertTableElement">
      <tool name="InsertRowAbove" /> 
      <tool name="InsertRowBelow" /> 
      <tool name="InsertColumnLeft" /> 
      <tool name="InsertColumnRight" /> 
      <tool name="DeleteRow" /> 
      <tool name="DeleteColumn" /> 
      <tool name="SplitCell" /> 
      </tool>
      <tool name="MergeColumns" /> 
      <tool separator="true" /> 
      <tool name="ToggleSource" /> 
      <tool name="FormatStripper" /> 
      <tool separator="true" /> 
      <tool name="MOSSRightToLeft" /> 
      <tool name="MOSSLeftToRight" /> 
      <tool separator="true" /> 
      <tool name="ForeColor" /> 
      <tool name="BackColor" /> 
      </tools>
    - <tools name="MossTools2">
      <tool name="ApplyClass" /> 
      <tool name="FormatBlock" /> 
      <tool separator="true" /> 
      <tool name="FontName" /> 
      <tool name="FontSize" /> 
      <tool separator="true" /> 
      <tool name="Bold" shortcut="CTRL+B" /> 
      <tool name="Italic" shortcut="CTRL+I" /> 
      <tool name="Underline" shortcut="CTRL+U" /> 
      <tool separator="true" /> 
      <tool name="JustifyLeft" /> 
      <tool name="JustifyCenter" /> 
      <tool name="JustifyRight" /> 
      <tool separator="true" /> 
      <tool name="InsertOrderedList" /> 
      <tool name="InsertUnorderedList" /> 
      <tool separator="true" /> 
      <tool name="Indent" /> 
      <tool name="Outdent" /> 
      </tools>
    - <contextMenus>
    - <contextMenu forElement="*">
      <tool name="Cut" /> 
      <tool name="Copy" /> 
      <tool name="Paste" /> 
      </contextMenu>
      </contextMenus>
      </root>

    ListToolsFile.xml
    - <root>
    - <tools name="EnhancedToolbar">
      <tool name="Cut" shortcut="CTRL+X" /> 
      <tool name="Copy" shortcut="CTRL+C" /> 
      <tool name="Paste" shortcut="CTRL+V" /> 
      <tool name="FormatStripper" /> 
      <tool separator="true" /> 
      <tool name="Undo" shortcut="CTRL+Z" /> 
      <tool name="Redo" shortcut="CTRL+Y" /> 
      <tool separator="true" /> 
      <tool name="MOSSInsertTable" /> 
    - <tool name="MOSSInsertTableElement">
      <tool name="InsertRowAbove" /> 
      <tool name="InsertRowBelow" /> 
      <tool name="InsertColumnLeft" /> 
      <tool name="InsertColumnRight" /> 
      </tool>
    - <tool name="MOSSDeleteTableElement">
      <tool name="DeleteRow" /> 
      <tool name="DeleteColumn" /> 
      </tool>
      <tool name="SplitCell" /> 
      <tool name="MergeColumns" /> 
      <tool separator="true" /> 
      <tool name="MOSSLinkManager" /> 
      <tool name="ImageManager" /> 
      </tools>
    - <tools name="BasicToolbar">
      <tool name="FontName" /> 
      <tool name="FontSize" /> 
      <tool separator="true" /> 
      <tool name="Bold" shortcut="CTRL+B" /> 
      <tool name="Italic" shortcut="CTRL+I" /> 
      <tool name="Underline" shortcut="CTRL+U" /> 
      <tool separator="true" /> 
      <tool name="JustifyLeft" shortcut="CTRL+L" /> 
      <tool name="JustifyCenter" shortcut="CTRL+E" /> 
      <tool name="JustifyRight" shortcut="CTRL+R" /> 
      <tool separator="true" /> 
      <tool name="InsertOrderedList" /> 
      <tool name="InsertUnorderedList" /> 
      <tool name="Indent" /> 
      <tool name="Outdent" shortcut="CTRL+M" /> 
      <tool separator="true" /> 
      <tool name="ForeColor" /> 
      <tool name="BackColor" /> 
      <tool separator="true" /> 
      <tool name="MOSSLeftToRight" /> 
      <tool name="MOSSRightToLeft" /> 
      </tools>
    - <contextMenus>
    - <contextMenu forElement="*">
      <tool name="Cut" /> 
      <tool name="Copy" /> 
      <tool name="Paste" /> 
      </contextMenu>
      </contextMenus>
      </root>


    Assemblies are deployed to the GAC and web.config contains correct entries. Let me know if you need web.config as well.
  4. Rumen
    Admin
    Rumen avatar
    12846 posts

    Posted 19 Dec 2011 Link to this post

    Hi Falak,

    Could you please see the following video and set the CssFiles property as shown in it: http://screencast.com/t/xJAxdCvt7I? Let me know after that if the CssEditor.css error happens again.

    The CssEditor.css file should be placed in the /Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/5.x.x.0__1f131a624888eeed/Resources/ folder, where 5.x.x.0 is the version of RadEditor for MOSS installed on your server, e.g.

    /Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/5.2.0.0__1f131a624888eeed/Resources/


    Best regards,
    Rumen
    the Telerik team
    Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
  5. Falak
    Falak avatar
    4 posts
    Member since:
    Dec 2011

    Posted 19 Dec 2011 Link to this post

    Hi Support,

    Thank you for you reply, I have performed the changes in ToolFiles.xml and make sure that CSS file is present in appropriate location. In case of any further issues I will get back to you.

    BR
    Falak
  6. Falak
    Falak avatar
    4 posts
    Member since:
    Dec 2011

    Posted 22 Dec 2011 Link to this post

    Hi Support,

    I have made changes to the ToolsFile.xml but still getting the same error on the same SharePoint WFE. I wonder what else could be missing for Telerik controls.


    Here is the ToolsFIles.xml


    <root>
      <modules>
        <module name="RadEditorDomInspector" />
      </modules>
      <tools name="MossTools1">
        <tool name="AjaxSpellCheck" />
        <tool name="FindAndReplace" />
        <tool separator="true" />
        <tool name="Cut" shortcut="CTRL+X" />
        <tool name="Copy" shortcut="CTRL+C" />
        <tool name="Paste" shortcut="CTRL+V" />
        <tool separator="true" />
        <tool name="Undo" shortcut="CTRL+Z" />
        <tool name="Redo" shortcut="CTRL+Y" />
        <tool separator="true" />
        <tool name="MOSSLinkManager" shortcut="CTRL+K" />
        <tool name="Unlink" shortcut="CTRL+SHIFT+K" />
        <tool name="ImageManager" shortcut="CTRL+G" />
        <tool name="MOSSTemplateManager" />
        <tool separator="true" />
        <tool name="MOSSInsertTable" />
        <tool name="SetTableProperties" />
        <tool name="ToggleTableBorder" />
        <tool separator="true" />
        <tool name="MOSSInsertTableElement">
          <tool name="InsertRowAbove" />
          <tool name="InsertRowBelow" />
          <tool name="InsertColumnLeft" />
          <tool name="InsertColumnRight" />
          <tool name="DeleteRow" />
          <tool name="DeleteColumn" />
          <tool name="SplitCell" />
        </tool>
        <tool name="MergeColumns" />
        <tool separator="true" />
        <tool name="ToggleSource" />
        <tool name="FormatStripper" />
        <tool separator="true" />
        <tool name="MOSSRightToLeft" />
        <tool name="MOSSLeftToRight" />
        <tool separator="true" />
        <tool name="ForeColor" />
        <tool name="BackColor" />
      </tools>
      <tools name="MossTools2">
        <tool name="ApplyClass" />
        <tool name="FormatBlock" />
        <tool separator="true" />
        <tool name="FontName" />
        <tool name="FontSize" />
        <tool separator="true" />
        <tool name="Bold" shortcut="CTRL+B" />
        <tool name="Italic" shortcut="CTRL+I" />
        <tool name="Underline" shortcut="CTRL+U" />
        <tool separator="true" />
        <tool name="JustifyLeft" />
        <tool name="JustifyCenter" />
        <tool name="JustifyRight" />
        <tool separator="true" />
        <tool name="InsertOrderedList" />
        <tool name="InsertUnorderedList" />
        <tool separator="true" />
        <tool name="Indent" />
        <tool name="Outdent" />
      </tools>
      <contextMenus>
        <contextMenu forElement="*">
          <tool name="Cut"/>
          <tool name="Copy"/>
          <tool name="Paste"/>
        </contextMenu>
      </contextMenus>
      <cssFiles>    
          <item name="/_wpresources/RadEditorSharePoint/5.2.0.0__1f131a624888eeed/Resources/CssEditor.css"/>
      </cssFiles>
    </root>



    CssEditor.css is located at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\wpresources\RadEditorSharePoint\5.2.0.0__1f131a624888eeed\Resources
  7. Rumen
    Admin
    Rumen avatar
    12846 posts

    Posted 26 Dec 2011 Link to this post

    Hi Falak,

    We examined in detail the provided configuration files and can confirm that they are set as expected. That is why we cannot find a reason for the occurring error.

    My suggestion to solve the time out issue is to increase the executionTimeout in the web.config file:

    <system.web>
        ...
        <httpRuntime executionTimeout="360"/>


    All the best,
    Rumen
    the Telerik team
    Learn how the Telerik controls can be integrated in SharePoint 2007/2010 from this resource. To watch them in action, explore our online SharePoint 2010 and SharePoint 2007 demo sites.
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