Problem using RadEditorSharePoint in MOSS 2007

[Falak]

 Hi guys,

I'm facing the following issue on one of our SharePoint Front ends. Here is the what I'm getting in the logs:

Error on page: http://www.oursharepoint.com/_wpresources/RadEditorSharePoint/5.2.0.0__1f131a624888eeed/Resources/CssEditor.css System.Web.HttpException: Request timed out. We have verified the web.config entries using the following intstructions

1.       Instructions 11

2.       Instructions 22

Is anyone having idea why are we facing this issues?

I would appreciate any help


BR
Falak

[Stanimir]

Hi Falak,

In order to help you further I will need some additional information.

1. Confirm, which version of RadEditor for MOSS you are using.
2. Provide me with the configuration files of the control. These are ConfigFile.xml, ListConfigFile.xml, ToolsFile.xml, ListToolsFile.xml, which are located in the /Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/5.x.x.0__1f131a624888eeed/Resources/ folder. 5.x.x in the mentioned path is the version of RadEditor for MOSS.

Kind regards,
Stanimir
the Telerik team

[Falak]

Hi Stanimir,

I am using the two versions of  RadEditor  and here is the complete information for both of them:

1. 4.5.1.0__1f131a624888eeed
2. 5.2.0.0__1f131a624888eeed

Here is the information regarding 5.2.0.0__1f131a624888eeed 


Config.xml
  <?xml version="1.0" encoding="utf-8" ?> 
- <!--  ==============================================================================================
Config File valid structure:
<configuration>
    <property>...</property>
    ...
<property>
<item>...</item>
<item>...</item>
...
</property>
...
</configuration>
=============================================================================================== 
  --> 
- <configuration>
  <property name="AllowThumbGeneration">True</property> 
  <property name="ConvertToXhtml">True</property> 
  <property name="EnableDocking">False</property> 
  <property name="ShowHtmlMode">True</property> 
  <property name="ShowPreviewMode">False</property> 
  <property name="ToolbarMode">ShowOnFocus</property> 
  <property name="ToolsWidth">800px</property> 
  <property name="Skin">Telerik</property> 
  </configuration>

ListConfig.xml
  <?xml version="1.0" encoding="utf-8" ?> 
- <!--  ==============================================================================================
Config File valid structure:
<configuration>
    <property>...</property>
    ...
<property>
<item>...</item>
<item>...</item>
...
</property>
...
</configuration>
=============================================================================================== 
  --> 
- <configuration>
  <property name="ConvertToXhtml">true</property> 
  <property name="EnableDocking">False</property> 
  <property name="ShowPreviewMode">False</property> 
  <property name="Height">240px</property> 
  <property name="Width">500px</property> 
  <property name="Skin">Telerik</property> 
  </configuration>

ToolsFile.xml
- <root>
- <modules>
  <module name="RadEditorDomInspector" /> 
  </modules>
- <tools name="MossTools1">
  <tool name="AjaxSpellCheck" /> 
  <tool name="FindAndReplace" /> 
  <tool separator="true" /> 
  <tool name="Cut" shortcut="CTRL+X" /> 
  <tool name="Copy" shortcut="CTRL+C" /> 
  <tool name="Paste" shortcut="CTRL+V" /> 
  <tool separator="true" /> 
  <tool name="Undo" shortcut="CTRL+Z" /> 
  <tool name="Redo" shortcut="CTRL+Y" /> 
  <tool separator="true" /> 
  <tool name="MOSSLinkManager" shortcut="CTRL+K" /> 
  <tool name="Unlink" shortcut="CTRL+SHIFT+K" /> 
  <tool name="ImageManager" shortcut="CTRL+G" /> 
  <tool name="MOSSTemplateManager" /> 
  <tool separator="true" /> 
  <tool name="MOSSInsertTable" /> 
  <tool name="SetTableProperties" /> 
  <tool name="ToggleTableBorder" /> 
  <tool separator="true" /> 
- <tool name="MOSSInsertTableElement">
  <tool name="InsertRowAbove" /> 
  <tool name="InsertRowBelow" /> 
  <tool name="InsertColumnLeft" /> 
  <tool name="InsertColumnRight" /> 
  <tool name="DeleteRow" /> 
  <tool name="DeleteColumn" /> 
  <tool name="SplitCell" /> 
  </tool>
  <tool name="MergeColumns" /> 
  <tool separator="true" /> 
  <tool name="ToggleSource" /> 
  <tool name="FormatStripper" /> 
  <tool separator="true" /> 
  <tool name="MOSSRightToLeft" /> 
  <tool name="MOSSLeftToRight" /> 
  <tool separator="true" /> 
  <tool name="ForeColor" /> 
  <tool name="BackColor" /> 
  </tools>
- <tools name="MossTools2">
  <tool name="ApplyClass" /> 
  <tool name="FormatBlock" /> 
  <tool separator="true" /> 
  <tool name="FontName" /> 
  <tool name="FontSize" /> 
  <tool separator="true" /> 
  <tool name="Bold" shortcut="CTRL+B" /> 
  <tool name="Italic" shortcut="CTRL+I" /> 
  <tool name="Underline" shortcut="CTRL+U" /> 
  <tool separator="true" /> 
  <tool name="JustifyLeft" /> 
  <tool name="JustifyCenter" /> 
  <tool name="JustifyRight" /> 
  <tool separator="true" /> 
  <tool name="InsertOrderedList" /> 
  <tool name="InsertUnorderedList" /> 
  <tool separator="true" /> 
  <tool name="Indent" /> 
  <tool name="Outdent" /> 
  </tools>
- <contextMenus>
- <contextMenu forElement="*">
  <tool name="Cut" /> 
  <tool name="Copy" /> 
  <tool name="Paste" /> 
  </contextMenu>
  </contextMenus>
  </root>

ListToolsFile.xml
- <root>
- <tools name="EnhancedToolbar">
  <tool name="Cut" shortcut="CTRL+X" /> 
  <tool name="Copy" shortcut="CTRL+C" /> 
  <tool name="Paste" shortcut="CTRL+V" /> 
  <tool name="FormatStripper" /> 
  <tool separator="true" /> 
  <tool name="Undo" shortcut="CTRL+Z" /> 
  <tool name="Redo" shortcut="CTRL+Y" /> 
  <tool separator="true" /> 
  <tool name="MOSSInsertTable" /> 
- <tool name="MOSSInsertTableElement">
  <tool name="InsertRowAbove" /> 
  <tool name="InsertRowBelow" /> 
  <tool name="InsertColumnLeft" /> 
  <tool name="InsertColumnRight" /> 
  </tool>
- <tool name="MOSSDeleteTableElement">
  <tool name="DeleteRow" /> 
  <tool name="DeleteColumn" /> 
  </tool>
  <tool name="SplitCell" /> 
  <tool name="MergeColumns" /> 
  <tool separator="true" /> 
  <tool name="MOSSLinkManager" /> 
  <tool name="ImageManager" /> 
  </tools>
- <tools name="BasicToolbar">
  <tool name="FontName" /> 
  <tool name="FontSize" /> 
  <tool separator="true" /> 
  <tool name="Bold" shortcut="CTRL+B" /> 
  <tool name="Italic" shortcut="CTRL+I" /> 
  <tool name="Underline" shortcut="CTRL+U" /> 
  <tool separator="true" /> 
  <tool name="JustifyLeft" shortcut="CTRL+L" /> 
  <tool name="JustifyCenter" shortcut="CTRL+E" /> 
  <tool name="JustifyRight" shortcut="CTRL+R" /> 
  <tool separator="true" /> 
  <tool name="InsertOrderedList" /> 
  <tool name="InsertUnorderedList" /> 
  <tool name="Indent" /> 
  <tool name="Outdent" shortcut="CTRL+M" /> 
  <tool separator="true" /> 
  <tool name="ForeColor" /> 
  <tool name="BackColor" /> 
  <tool separator="true" /> 
  <tool name="MOSSLeftToRight" /> 
  <tool name="MOSSRightToLeft" /> 
  </tools>
- <contextMenus>
- <contextMenu forElement="*">
  <tool name="Cut" /> 
  <tool name="Copy" /> 
  <tool name="Paste" /> 
  </contextMenu>
  </contextMenus>
  </root>

Assemblies are deployed to the GAC and web.config contains correct entries. Let me know if you need web.config as well.

[Rumen]

Hi Falak,

Could you please see the following video and set the CssFiles property as shown in it: http://screencast.com/t/xJAxdCvt7I? Let me know after that if the CssEditor.css error happens again.

The CssEditor.css file should be placed in the /Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/5.x.x.0__1f131a624888eeed/Resources/ folder, where 5.x.x.0 is the version of RadEditor for MOSS installed on your server, e.g.

/Program Files/Common Files/Microsoft Shared/web server extensions/wpresources/RadEditorSharePoint/5.2.0.0__1f131a624888eeed/Resources/


Best regards,
Rumen
the Telerik team

[Falak]

Hi Support,

Thank you for you reply, I have performed the changes in ToolFiles.xml and make sure that CSS file is present in appropriate location. In case of any further issues I will get back to you.

BR
Falak

[Falak]

Hi Support,

I have made changes to the ToolsFile.xml but still getting the same error on the same SharePoint WFE. I wonder what else could be missing for Telerik controls.


Here is the ToolsFIles.xml


<root>
  <modules>
    <module name="RadEditorDomInspector" />
  </modules>
  <tools name="MossTools1">
    <tool name="AjaxSpellCheck" />
    <tool name="FindAndReplace" />
    <tool separator="true" />
    <tool name="Cut" shortcut="CTRL+X" />
    <tool name="Copy" shortcut="CTRL+C" />
    <tool name="Paste" shortcut="CTRL+V" />
    <tool separator="true" />
    <tool name="Undo" shortcut="CTRL+Z" />
    <tool name="Redo" shortcut="CTRL+Y" />
    <tool separator="true" />
    <tool name="MOSSLinkManager" shortcut="CTRL+K" />
    <tool name="Unlink" shortcut="CTRL+SHIFT+K" />
    <tool name="ImageManager" shortcut="CTRL+G" />
    <tool name="MOSSTemplateManager" />
    <tool separator="true" />
    <tool name="MOSSInsertTable" />
    <tool name="SetTableProperties" />
    <tool name="ToggleTableBorder" />
    <tool separator="true" />
    <tool name="MOSSInsertTableElement">
      <tool name="InsertRowAbove" />
      <tool name="InsertRowBelow" />
      <tool name="InsertColumnLeft" />
      <tool name="InsertColumnRight" />
      <tool name="DeleteRow" />
      <tool name="DeleteColumn" />
      <tool name="SplitCell" />
    </tool>
    <tool name="MergeColumns" />
    <tool separator="true" />
    <tool name="ToggleSource" />
    <tool name="FormatStripper" />
    <tool separator="true" />
    <tool name="MOSSRightToLeft" />
    <tool name="MOSSLeftToRight" />
    <tool separator="true" />
    <tool name="ForeColor" />
    <tool name="BackColor" />
  </tools>
  <tools name="MossTools2">
    <tool name="ApplyClass" />
    <tool name="FormatBlock" />
    <tool separator="true" />
    <tool name="FontName" />
    <tool name="FontSize" />
    <tool separator="true" />
    <tool name="Bold" shortcut="CTRL+B" />
    <tool name="Italic" shortcut="CTRL+I" />
    <tool name="Underline" shortcut="CTRL+U" />
    <tool separator="true" />
    <tool name="JustifyLeft" />
    <tool name="JustifyCenter" />
    <tool name="JustifyRight" />
    <tool separator="true" />
    <tool name="InsertOrderedList" />
    <tool name="InsertUnorderedList" />
    <tool separator="true" />
    <tool name="Indent" />
    <tool name="Outdent" />
  </tools>
  <contextMenus>
    <contextMenu forElement="*">
      <tool name="Cut"/>
      <tool name="Copy"/>
      <tool name="Paste"/>
    </contextMenu>
  </contextMenus>
  <cssFiles>    
      <item name="/_wpresources/RadEditorSharePoint/5.2.0.0__1f131a624888eeed/Resources/CssEditor.css"/>
  </cssFiles>
</root>



CssEditor.css is located at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\wpresources\RadEditorSharePoint\5.2.0.0__1f131a624888eeed\Resources

[Rumen]

Hi Falak,

We examined in detail the provided configuration files and can confirm that they are set as expected. That is why we cannot find a reason for the occurring error.

My suggestion to solve the time out issue is to increase the executionTimeout in the web.config file:

<system.web>
    ...
    <httpRuntime executionTimeout="360"/>

All the best,
Rumen
the Telerik team