Problem after uninstalling JustTrace

9 posts, 0 answers
  1. Andrew
    Andrew avatar
    8 posts
    Member since:
    Nov 2012

    Posted 21 Dec 2012 Link to this post

    Since uninstalling the trial edition of JustTrace, whenever Windows starts a dialog pops up saying:

    There was a problem starting
    C:\PROGRA~1\Telerik\JUSTTR~1\LIBRAR~1\x86\TELERI~3.DLL
    The specified module could not be found.

    Could you please tell me how to clean up my PC to stop this message from appearing?
  2. Mihail
    Admin
    Mihail avatar
    75 posts

    Posted 21 Dec 2012 Link to this post

    Hello Andrew,

    I am sorry to hear you have problems with JustTrace. It seems that JustTrace leaked some configuration settings in the registry. Please find the attached file. In contains two *.reg files. In case you have Windows x64, make sure you execute these files from both x86 and x64 command prompt.

    Please let me know if this works for you.

    All the best,
    Mihail
    the Telerik team
    Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.
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  4. Andrew
    Andrew avatar
    8 posts
    Member since:
    Nov 2012

    Posted 23 Jan 2013 Link to this post

    The registry change you supplied didn’t work and I’m still seeing the same error message when Windows starts up.
    (Apologies for not getting back to you sooner – I don’t reboot my PC very often, and I’ve usually forgotten about the JustTrace error by the time it has finished). 


    Regards
    Andrew
  5. Mihail
    Admin
    Mihail avatar
    75 posts

    Posted 23 Jan 2013 Link to this post

    Hello Andrew,

    We identified the issue and we are working on it. I expect that the next internal build will include the fix.
    Although the message is annoying it is completely harmless and is caused by a part of our clean-up code. I am sorry for the inconvenience caused.


    Kind regards,
    Mihail
    the Telerik team
    Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.
  6. Sascha
    Sascha avatar
    1 posts
    Member since:
    Sep 2012

    Posted 25 Jan 2013 Link to this post

    i have the same problem but i never uninstalled JustTrace.
    Any ideas to fix this manually?

    Regards
    Sascha
  7. Todor
    Admin
    Todor avatar
    63 posts

    Posted 25 Jan 2013 Link to this post

    Hi Sascha,

    The fix is ready and it will be included in our next Internal Build. We plan to release it in the week starting 4th Feb. If you cannot wait, please open a support ticket and we can send you a private build.

    Kind regards,
    Todor
    the Telerik team
    Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.
  8. Evan
    Evan avatar
    1 posts
    Member since:
    Aug 2011

    Posted 12 Jun 2013 Link to this post

    I still have this issue after fully uninstalling and reinstalling all telerik components.
    When is this fix being release?
  9. Andrew
    Andrew avatar
    8 posts
    Member since:
    Nov 2012

    Posted 13 Jun 2013 Link to this post

    I've only just got rid of the problem on my PC. I installed the latest version of JustTrace a couple of days ago, then let it download updates including internal builds. I then started up JustTrace, closed it down, then uninstalled it. I noticed Telerik Control Panel was listed in Control Panel -> Programs so I uninstalled that too. After rebooting my PC the dialog had finally gone!
  10. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 13 Jun 2013 Link to this post

    Hi,

    As Andrew has noted, to fix this you will need to install JustTrace on your machine and then start it at least once (I recommend using the latest official version, JustTrace 2013 Q2). However, it is not further necessary to uninstall any of the other Telerik products or JustTrace.

    I hope this helps.

    Regards,
    Kaloyan
    Telerik
    Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.
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