Thank you for your feedback.
Technical support for Telerik products is entirely managed by Telerik engineers.
I reviewed your last month's support history and identified the thread ("Kendo Diagram and Path"), which has caused misunderstanding about what you are trying to achieve. Please accept my apologies. After the initial setback, I believe the discussion has now continued in the right direction. I would like to confirm that Daniel is one of our most experienced engineers with regard to the Kendo UI Diagram. He is surely able to provide adequate assistance, given that comprehensive input is provided on what is the desired result.
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