Physical-Logical Caret Position Mismatch

4 posts, 0 answers
  1. Sandra
    Sandra avatar
    16 posts
    Member since:
    Sep 2011

    Posted 19 Aug 2013 Link to this post

    I'm working on getting a simple project together to try and recreate the issue and will post when I get it together.

    I'm experiencing something similar to this thread from 2011. Inside of a long form RichTextBox the "physical" position of the caret onscreen does not match the logical position of the caret and when inserting or deleting the effect is quite disconcerting. 

    What we have noticed is that the effect is accentuated primarily by the distance from the beginning of the text block. If the block of text is large (2K+) the offset is greater at the end of the document than near the beginning and, in fact, the first two or three paragraphs may not show any offset at all.

    Font family and size do appear to have some effect on the problem but there does not appear to be any font/size combo (I worked hard at testing fixed-width fonts thinking they might not show the issue being, after all, fixed width) that works reliably.

    From a layout perspective we have...
    + A master view that contains
       + A RichTextBoxRibbon
       + A Tab View that contains
         + A Wizard View on one tab
         + The RadRichTextBox within a user control

    As I'm working on a sample project to illustrate is there any insight that might be offered if anyone else has run into this before and it was a simple fix?

    Thanks!

    rjsjr
  2. Vasil
    Admin
    Vasil avatar
    124 posts

    Posted 22 Aug 2013 Link to this post

    Hi Sandra,

    Thanks for writing.

    We do not have any other similar reports besides the case discussed in the forum. It would be best if you could send us a sample project whenever you get the chance to assemble it and attach it to a support ticket. Please, include also some screenshots or a short video demonstrating the problem, so we could further investigate the cause of this irregular behavior.

    Looking forward to your reply.

    Regards,
    Vasil
    Telerik
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  4. Sandra
    Sandra avatar
    16 posts
    Member since:
    Sep 2011

    Posted 27 Aug 2013 Link to this post

    I would like to send you copy of my app so that you can walk through the workflow that leads to the issue. I will need to get an email address to do so.

    Thanks!
  5. Vasil
    Admin
    Vasil avatar
    124 posts

    Posted 29 Aug 2013 Link to this post

    Hello Sandra,

    Thank you for the follow up.

    Please, attach an archived copy of your application into a support ticket for RadControls for WPF and submit it from here.

    Looking forward to your support ticket.

    Regards,
    Vasil
    Telerik
    TRY TELERIK'S NEWEST PRODUCT - EQATEC APPLICATION ANALYTICS for WPF.
    Learn what features your users use (or don't use) in your application. Know your audience. Target it better. Develop wisely.
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