PDFViewer not displaying the PDF

9 posts, 0 answers
  1. Michael
    Michael avatar
    7 posts
    Member since:
    Sep 2012

    Posted 05 Jun 2014 Link to this post

    I have attached a PDF which does not display (blank screen) in my application using RadPDFViewer.

    I have also tested it in the telerik silverlight demo, where it also does not display.

    Can you advise if there is something i can do, or you can do to get it to work.

    thanks,
    Michael.

    I could not upload a PDF, so i renamed to png and uploaded (just rename back to 26980.pdf to test)
  2. Alexander
    Admin
    Alexander avatar
    41 posts

    Posted 09 Jun 2014 Link to this post

    Hi Michael,

    Thank you for contacting us.

    The provided document requires JBIG2 decoder in order to be loaded correctly. As mentioned in the article about the unsupported features in RadPdfViewer, JBIG2 is not supported by the control.

    If you have further questions or some other concerns do not hesitate to contact us again.

    Regards,
    Alexander
    Telerik
     
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  4. Nikhil
    Nikhil avatar
    7 posts
    Member since:
    Aug 2012

    Posted 01 Dec 2015 in reply to Alexander Link to this post

    We are facing following issue when we used Telerik PDF Viewer.

    Rad PDF Viewer is unable to identify “Font Weight” i.e. text that is in Bold is not coming in bold.
    Some scanned PDF are not getting displayed in the document, it is showing empty pages

    tried  attaching PDF files but unable to upload.
  5. Tanya
    Admin
    Tanya avatar
    402 posts

    Posted 01 Dec 2015 Link to this post

    Hi Nikhil,

    The public forum doesn't allow attachments other than images. Therefore, I would like to ask you to submit your question through the ticketing system, where you could attach archive files. You can submit support tickets from your account.

    Sharing a sample document to reproduce the issue on our end will help us to check what the reason for the behavior you are experiencing is. We will treat the documents in a strongly confidential manner.

    Regards,
    Tanya
    Telerik
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  6. Nilesh
    Nilesh avatar
    5 posts
    Member since:
    Oct 2010

    Posted 28 Apr Link to this post

    Hey Admin,

    I am not able to view some  pdf file in in telerik pdf viewer .its display blank 

    PFA for sample

  7. Nilesh
    Nilesh avatar
    5 posts
    Member since:
    Oct 2010

    Posted 28 Apr in reply to Nilesh Link to this post

    and there is any alternative way to display  it 

    please do needful

  8. Tanya
    Admin
    Tanya avatar
    402 posts

    Posted 28 Apr Link to this post

    Hi Nilesh,

    Unfortunately, we are unable to say what may be preventing RadPdfViewer to import and show the document successfully from the provided information. Is it possible to share a sample document which we can test locally and try to find what is causing the issue you are experiencing?

    Regards,
    Tanya
    Telerik
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  9. Nilesh
    Nilesh avatar
    5 posts
    Member since:
    Oct 2010

    Posted 28 Apr in reply to Tanya Link to this post

    This is sample pdf file which is not able to render in telerik pdf viewer
  10. Aylin
    Admin
    Aylin avatar
    75 posts

    Posted 29 Apr Link to this post

    Hi Nilesh,

    The public forum doesn't allow attachments other than images. And unfortunately, without having a sample document or a project which reproduce the issue we are not able to say want might be causing it. Could submit you question through the ticketing system, where you could attach archive files?

    Regards,
    Aylin
    Telerik
    Do you need help with upgrading your AJAX, WPF or WinForms project? Check the Telerik API Analyzer and share your thoughts.
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