PDFViewer does not printing text

6 posts, 0 answers
  1. Josip
    Josip avatar
    2 posts
    Member since:
    May 2012

    Posted 08 May 2012 Link to this post

    Hi,

    When I try to print PDF from PDFViewer control or demo site there is no text, only tables and images. Any idea why?


    Regards,
    Josip
  2. Kammen
    Admin
    Kammen avatar
    312 posts

    Posted 10 May 2012 Link to this post

    Hi Josip,

    Please verify that you have all required assembly references. Text not showing is usually due to a missing Telerik.Windows.Zip.dll, which is required by RadPdfViewer to show a file. In a nutshell, all required dlls by the control are:
    • Telerik.Windows.Controls
    • Telerik.Windows.Controls.Input
    • Telerik.Windows.Controls.FixedDocumentViewers
    • Telerik.Windows.Documents.Fixed
    • Telerik.Windows.Zip
    For the toolbar, you'd also need:
    • Telerik.Windows.Controls.Navigation.

    If this is not the cause of the problem, we would appreciate a little more information about the version of the controls you are using, the Silverlight version, OS, printer, etc. 

    Regards,
    Kammen
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

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  4. Josip
    Josip avatar
    2 posts
    Member since:
    May 2012

    Posted 21 May 2012 Link to this post

    I tried to print on PDFViewer demo site from Windows 7, IE 9, Silverlight 5.0.61118.0 with Xerox ColorQube 9201 PS, Adobe PDF Printer and Bullzip PDF Printer.


    Josip
  5. Kammen
    Admin
    Kammen avatar
    312 posts

    Posted 24 May 2012 Link to this post

    Hi Josip,
    We will further investigate this problem and will make sure to find the best solution for your case. It is know bug that RadPdfViewer does not print properly when a PDF printer is used, however, until now, all the printers we and our clients have used have managed to print correctly. 

    Regards,
    Kammen
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

  6. Christian
    Christian avatar
    52 posts
    Member since:
    Apr 2011

    Posted 06 Sep 2012 Link to this post

    I can confirm that printing to 'Bullzip Pdf printer' does not work.
     It works on our physical printers
  7. Iva Toteva
    Admin
    Iva Toteva avatar
    1319 posts

    Posted 06 Sep 2012 Link to this post

    Hello Christian,

    Thank you for your feedback. As Kammen noted, this is a known issue with PDF printers.

    However, as the problem does not occur with MS XPS printer or with physical devices, the problem has not been addressed yet.

    All the best,
    Iva Toteva
    the Telerik team

    Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

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