PdfFormatProvider export, Adobe Reader prompting to save changes.

4 posts, 0 answers
  1. Adam
    Adam avatar
    32 posts
    Member since:
    Sep 2010

    Posted 24 Apr 2013 Link to this post

    I'm using the PdfFormatProvider to export RadDocuments to disk. Adobe Reader prompts me to save changes when these documents are closed. The saved document is slightly smaller than the original.

    Is this a known issue?
  2. Iva Toteva
    Iva Toteva avatar
    1319 posts

    Posted 24 Apr 2013 Link to this post

    Hi Adam,

    The PDF files exported from RadRichTextBox comply with the latest version (1.7) of the standard and can be opened by the most commonly used PDF viewers which support this version. We have noticed that when Adobe Reader opens an exported document, it does some modifications on the file which is the reason for the saving prompt. When another program, for example Foxit Reader, opens a .pdf file exported from RadRichTextBox, it doesn't do similar modifications.

    On a side note, as far as we have researched the issue, the changes that Adobe Reader performs on the document are not due to incorrect content of the document. Nonetheless, we have added this issue to our to-do list and will further investigate the cause of this behavior. The task hasn't been scheduled yet though because it does not look like a bug in the export and is not critical.

    Iva Toteva
    the Telerik team

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  4. Alexandra
    Alexandra avatar
    2 posts
    Member since:
    Jan 2014

    Posted 21 Nov 2014 in reply to Iva Toteva Link to this post

    Do you know this has been fixed?
  5. Tanya
    Tanya avatar
    377 posts

    Posted 24 Nov 2014 Link to this post

    Hello Alexandra,

    I am afraid that this issue has not been fixed yet. We have an item in our public portal where you can track its status: Adobe Reader does some modification to files that are exported by PdfFormatProvider.

    This is one of the tasks with high priority in our backlog, but we cannot commit to a particular date when a fix might be available.


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