PDF file cannot be saved

3 posts, 1 answers
  1. Victor
    Victor avatar
    3 posts
    Member since:
    Jun 2015

    Posted 03 Aug 2015 Link to this post

    Hi guys,

    I'm using Telerik Q2 2015 with the release of Export to PDF (multiple pages) using ExportClientManager.

    When a user clicked export, the save window popped up asking for open or save the pdf file.

    If that user chose save then open the PDF file, everything is good.

    But If that user clicked open the PDF then save the file, it showed error code 23 (Please see attachment).

    Have anyone been had this issue and is there any solution?

    I'm using adobe reader version 11.0.4


  2. Answer
    Dimitar avatar
    276 posts

    Posted 04 Aug 2015 Link to this post


    This is a known limitation as described in the respective Known Limitations help article:

    - When the generated document is opened with Acrobat Reader and you try to use the Save As option from the file menu an error is thrown. "The document could not be saved. There was a problem reading(23)". The solution is to open Acrobat Reader options (Edit → Preferences) and in the "Documents" section uncheck “Save As optimizes for Fast Web View”, which is enabled by default. After this, Save As will work without errors.

    Following this approach should resolve the issue faced.

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  4. Victor
    Victor avatar
    3 posts
    Member since:
    Jun 2015

    Posted 04 Aug 2015 in reply to Dimitar Link to this post

    Hi Dimitar,

    Thanks for your reply, that solves the problem.


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