PDF file cannot be saved

[Victor]

Hi guys,

I'm using Telerik Q2 2015 with the release of Export to PDF (multiple pages) using ExportClientManager.

When a user clicked export, the save window popped up asking for open or save the pdf file.

If that user chose save then open the PDF file, everything is good.

But If that user clicked open the PDF then save the file, it showed error code 23 (Please see attachment).

Have anyone been had this issue and is there any solution?

I'm using adobe reader version 11.0.4

 

[Dimitar]

Hi,

This is a known limitation as described in the respective Known Limitations help article:

- When the generated document is opened with Acrobat Reader and you try to use the Save As option from the file menu an error is thrown. "The document could not be saved. There was a problem reading(23)". The solution is to open Acrobat Reader options (Edit → Preferences) and in the "Documents" section uncheck “Save As optimizes for Fast Web View”, which is enabled by default. After this, Save As will work without errors.

Following this approach should resolve the issue faced.

Regards,
Dimitar
Telerik

[Victor]

Hi Dimitar,

Thanks for your reply, that solves the problem.

Cheers,
Victor