Wow! I didn't realize this had been discussed o so long ago.
Josef took the words right of my mouth with his original post (almost). When we get email notifications from the forums, the messages are listed oldest to newest if the "general community" responds and newest to oldest if Telerik responds. And if I understand correctly, this inconsistency in the forums is by design.
I'd like to plead the case for always
ordering messages in forum emails from newest to oldest. Two reasons:
- I don't know about a year ago, but today it seems that most threads and addressed and closed within the first week. That means when you get an email, you already aware of the issue and you don't need to review the full conversation history to see what's going on.
- More importantly, ordering the messages from oldest to newest makes it VERY hard to view them on a mobile device (such as a BlackBerry). Most mobile devices that get email fetch the first x bytes and have to be told to fetch the rest. If the thread you're dealing with is very long (like some can be), it's a huge pain to download the whole message and thumb wheel all the way down just to see the new reply. It would be much more convenient to have the new messages on top.
I would expect the situations where someone gets an email from a forum they participated in "so long ago they can't recall the context" are rare (though I know they do happen occasionally). Much more common is the back and forth replies that happen over a couple of days, and the current email format makes that exchange cumbersome.
Any chance we can revisit this issue? Any other MVPs have a different opinion about the forum emails?