Jonathan Miller
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Rank 1
Rank 1
Jonathan Miller
asked on 05 Dec 2008, 09:25 PM
First I want to say that you guy (Telerik) make great products and are very responsive.
When I have a question, there is usually a response within 24 hours from the great community of developers or Telerik employees.
Also, the new website looks great.
I posted this to give feedback to the Telerik team and open general discussion to see if it is only me, or other developers have the same issues while searching for answers.
Please don't consider this negative, rather positive, constructive criticism.
It would help me tremendously if the forums (or general support area) was better organized so it would be easier to find information.
For example, I love the search capability of the forums. Many of the answers point to a blog link or demo link. Some of them also point to the documentation. So, as a developer searching for an answer, I have to check the demo site, the blogs, the forums, the code area, and the documentation. I would say it is fragmented and not a streamlined process.
Also, the demos look great, but some of the code references a quickstart or example namespace. I am sure if you develop the product this makes perfect since, but as an end-user developer, I find myself searching for core references.
The documentation could be improved on by adding more content. More as an example, take a look at the Silverlight documentation for Drag and Drop > Getting Started > Structure. From that documentation, how can I really get started? (Finally I tracked down an attachment with some details in a Word document from a Telerik employee).
This isn't only for the Silverlight team, but WPF, and other products also.
This is just a little view from an outsiders perspective.
Again, you guys are doing a fine job, so thank you.
When I have a question, there is usually a response within 24 hours from the great community of developers or Telerik employees.
Also, the new website looks great.
I posted this to give feedback to the Telerik team and open general discussion to see if it is only me, or other developers have the same issues while searching for answers.
Please don't consider this negative, rather positive, constructive criticism.
It would help me tremendously if the forums (or general support area) was better organized so it would be easier to find information.
For example, I love the search capability of the forums. Many of the answers point to a blog link or demo link. Some of them also point to the documentation. So, as a developer searching for an answer, I have to check the demo site, the blogs, the forums, the code area, and the documentation. I would say it is fragmented and not a streamlined process.
Also, the demos look great, but some of the code references a quickstart or example namespace. I am sure if you develop the product this makes perfect since, but as an end-user developer, I find myself searching for core references.
The documentation could be improved on by adding more content. More as an example, take a look at the Silverlight documentation for Drag and Drop > Getting Started > Structure. From that documentation, how can I really get started? (Finally I tracked down an attachment with some details in a Word document from a Telerik employee).
This isn't only for the Silverlight team, but WPF, and other products also.
This is just a little view from an outsiders perspective.
Again, you guys are doing a fine job, so thank you.
9 Answers, 1 is accepted
0
Ben Hayat
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Rank 2
Rank 2
answered on 07 Dec 2008, 03:52 AM
Hi Jon;
I agree with with many of your points, however I've been a tester from their first ctp and I can tell you the product, samples and docs have come a long way, more than I expected for V1. I think once 2009 Q1 is released, the team will catch up with docs, but again I agree with you more docs and solution would be great!
..Ben
I agree with with many of your points, however I've been a tester from their first ctp and I can tell you the product, samples and docs have come a long way, more than I expected for V1. I think once 2009 Q1 is released, the team will catch up with docs, but again I agree with you more docs and solution would be great!
..Ben
0
Hi all,
Jonathan, thank you so much for the constructive feedback. We will surely continue advancing all our support resources and the ways they can be streamed (searched) so that they would be most useful for the final users. As the Silverlight and WPF suites are still in their early adoption stage, we have a lot more to do to improve the customer experience with these suites, including enhancing all support resources like documentation, KB articles, code libraries, etc. We are constantly adding new topics and updating the KB and Code Library articles. There is still much more to be done and we will be trying to catch up with the next major releases.
Best wishes,
Nick
the Telerik team
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Jonathan, thank you so much for the constructive feedback. We will surely continue advancing all our support resources and the ways they can be streamed (searched) so that they would be most useful for the final users. As the Silverlight and WPF suites are still in their early adoption stage, we have a lot more to do to improve the customer experience with these suites, including enhancing all support resources like documentation, KB articles, code libraries, etc. We are constantly adding new topics and updating the KB and Code Library articles. There is still much more to be done and we will be trying to catch up with the next major releases.
Best wishes,
Nick
the Telerik team
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0
Bill
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Rank 2
Rank 2
answered on 07 May 2009, 08:44 PM
All of these incomplete demos / samples / etc. that include some "quickstart" reference without the source for it drive me crazy.
When I get sample / demo code, I want to be able to compile and run it locally - then take it apart to see how all of it works.
I can't do that now and it's one of the biggest problems I have with Telerik.
When I get sample / demo code, I want to be able to compile and run it locally - then take it apart to see how all of it works.
I can't do that now and it's one of the biggest problems I have with Telerik.
0
ManniAT
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Rank 2
Rank 2
answered on 08 May 2009, 10:54 AM
Hi Bill,
when you install the product it installs also the samples.
And if you look there (\Program Files\Telerik....) you will also find a VS project.
For me the samples just run - and I have all that I need - complete source - running project...
So (to use your words) you are able to compile, run it locally, take....
The only problem on some samples (not only SL) the "real work" is done in a "user control" - and exactly that is not listed in the samples. I talk about online samples - in the local version (of course) everything is there.
But I'm a bit lazy sometimes (or at a customer site without access to local samples) and than I miss those parts in the online samples.
Regards
Manfred
when you install the product it installs also the samples.
And if you look there (\Program Files\Telerik....) you will also find a VS project.
For me the samples just run - and I have all that I need - complete source - running project...
So (to use your words) you are able to compile, run it locally, take....
The only problem on some samples (not only SL) the "real work" is done in a "user control" - and exactly that is not listed in the samples. I talk about online samples - in the local version (of course) everything is there.
But I'm a bit lazy sometimes (or at a customer site without access to local samples) and than I miss those parts in the online samples.
Regards
Manfred
0
Bill
Top achievements
Rank 2
Rank 2
answered on 15 May 2009, 11:16 PM
Is there a sample that uses OpenAccess with a web service?
0
Hello Bill,
Please check this demo for more info:
http://demos.telerik.com/orm/examples/integration/silverlight/defaultcs.aspx
Kind regards,
Vlad
the Telerik team
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Please check this demo for more info:
http://demos.telerik.com/orm/examples/integration/silverlight/defaultcs.aspx
Kind regards,
Vlad
the Telerik team
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0
Bill
Top achievements
Rank 2
Rank 2
answered on 17 May 2009, 02:33 PM
Hi
There is nothing useful there.
The example code is just a label, a link and a screen shot image.
The link does point to what seems to be a silverlight grid, but there is no source to look at.
There is nothing useful there.
The example code is just a label, a link and a screen shot image.
The link does point to what seems to be a silverlight grid, but there is no source to look at.
0
Hello Bill,
Just to update you that tomorrow we will upload a new SL demo, and we will add a code library as well. After doing that I will contact you again, and let you know all is in place for download.
Kind regards,
Dimitar Kapitanov
the Telerik team
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Just to update you that tomorrow we will upload a new SL demo, and we will add a code library as well. After doing that I will contact you again, and let you know all is in place for download.
Kind regards,
Dimitar Kapitanov
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Check out the tips for optimizing your support resource searches.
0
Hello Bill,
we have updated our Code Library regarding the Silverlight integration with OpenAccess. it can be found here. Note that you will have to change the references to your current version of OpenAccess. The adding to the second grid is currently disabled as this functionality will be introduced with our next internal build. Note that the code needed for the adding is still in the application and it will be fully functional with our next release.
Greetings,
PetarP
the Telerik team
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we have updated our Code Library regarding the Silverlight integration with OpenAccess. it can be found here. Note that you will have to change the references to your current version of OpenAccess. The adding to the second grid is currently disabled as this functionality will be introduced with our next internal build. Note that the code needed for the adding is still in the application and it will be fully functional with our next release.
Greetings,
PetarP
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Check out the tips for optimizing your support resource searches.