Non-paying customer and support tickets

2 posts, 0 answers
  1. G S S
    G S S avatar
    85 posts
    Member since:
    Mar 2008

    Posted 30 May 2009 Link to this post

    Hi,

    I am a telerik user but I haven't purchased a commercial license. 

    One of the biggest problems I have is that bugs I may find cannot be reported via a support ticket for rapid checking because I'm not a paying customer. In my case, I haven't brought a license because I want to learn the API and a couple of issues I have found need fixing first (which I am sure they will be), but I push the controls just as much as a paying customer.

    Any chance we can submit tickets too? Direct support by email may be useful (some mechanism to see progress on the bugs we may find).

    Thanks

  2. Paul
    Admin
    Paul avatar
    4281 posts

    Posted 01 Jun 2009 Link to this post

    Hello G S S,

    Despite the fact that your 60 days free support has expired you will be able to post your questions and problems in the Forums. The only limitation is that you won't be able to open support tickets. Still, there are separate forms for opening Bug Report, General Feedback, Sales Feedback, Customer Care, Product Feedback and you have access to all of them.

    As on this, I would highly suggest you always evaluate using the latest versions of the controls as we constantly try to fix bugs and improve the controls.

    All the best,
    Paul
    the Telerik team

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