Hi,
I am a telerik user but I haven't purchased a commercial license.
One of the biggest problems I have is that bugs I may find cannot be reported via a support ticket for rapid checking because I'm not a paying customer. In my case, I haven't brought a license because I want to learn the API and a couple of issues I have found need fixing first (which I am sure they will be), but I push the controls just as much as a paying customer.
Any chance we can submit tickets too? Direct support by email may be useful (some mechanism to see progress on the bugs we may find).
Thanks