No NuGet packages visible on server

4 posts, 0 answers
  1. steven
    steven avatar
    2 posts
    Member since:
    Nov 2016

    Posted 28 Nov 2016 Link to this post

    Hi

    I have followed the blog post on Using UI for Xamarin in Visual Studio for Mac and successfully added and logged on to the Telerik NuGet source. However I do not see any packages under this source.

    Could someone please help

    Thanks

    Steve

  2. Lance | Tech Support Engineer, Sr.
    Admin
    Lance | Tech Support Engineer, Sr. avatar
    283 posts

    Posted 28 Nov 2016 Link to this post

    Hi Steve,

    The UI for Xamarin packages won't appear in the initial list, you'll need to search for "Xamarin" in the package manager's search box.

    I've just checked from my end and it does appear in the search results list. If it still doesn't for you, please review the steps here to confirm your package source is set up correctly. You can also remove and re-add the package source to ensure your log in credentials are accurate.

    License Related Issues

    If you're using a different account to log into the Telerik Nuget server, you'll need to make sure that account has a license to the product. This would also be a reason you're not seeing the product in the list. You need to be assigned as the Licensed User of the product in order for it to be in your list of available products 

    It is a common scenario where a company or other person has purchased the product, but someone one else is the developer using the product.  Whomever owns the license you're using can quickly add you as the Licensed User by going to the Manage Licensed Users portal. They only need your email address and it only takes a few seconds.

    Here are the steps:
    1 - Go to the Manage Licensed Users portal
    2 - Using your email address, add you as a Licensed User
    3 - Remove themselves from the product license and add you instead (I've attached a screenshot)

    NOTE: Although they remove themselves as the Licensed User, they still own the product and can change the user as often as they need to.

    Let me know if you have any further trouble, I'll investigate further.

    Regards,
    Lance | Tech Support Engineer, Sr.
    Telerik by Progress
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  3. steven
    steven avatar
    2 posts
    Member since:
    Nov 2016

    Posted 28 Nov 2016 in reply to Lance | Tech Support Engineer, Sr. Link to this post

    Lance

    Thank you for the prompt reply. However, I am using the only Telerik account I have to log onto the NuGet server and even when I search for Xamarin I see no packages, Maybe I am missing something , can i get access to the package for a trail using this method as I have not purchased a license yet ?

    Thanks

    Steve

  4. Lance | Tech Support Engineer, Sr.
    Admin
    Lance | Tech Support Engineer, Sr. avatar
    283 posts

    Posted 28 Nov 2016 Link to this post

    Hi Steven,

    Currently your account is marked as not having even a trial license although I can see you've downloaded the files. This is why you're not seeing a package.

    This can be resolved by calling the sales people, they can assign the trial license to your account. Here are the phone numbers:

    USA: +1 888 365 2779
    UK: +44 20 7382 4450

    In the meantime, you can download the nuget package yourself from here. If that link doesn't work for you, then unfortunately the license issue will need to be fixed first.

    If it's time critical thing that needs to be done tonight, you can just create a new Telerik account using a different email address, signing in, downloading the UI for Xamarin Trial from here. (it's important you are signed in when you download the trial, that's how the trial license gets assigned).

    Let me know if you have any further trouble after sales fixes your license problem.

    Regards,
    Lance | Tech Support Engineer, Sr.
    Telerik by Progress
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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