Nexus 7 problem

7 posts, 0 answers
  1. John
    John avatar
    3 posts
    Member since:
    Feb 2013

    Posted 28 Feb 2013 Link to this post

    Can anyone help with my Nexus 7 problem?
    USB debugging is enabled
    'adb devices' correctly reports the device ID followed by 'device'
    Nevertheless Icenium graphite fails to see the Nexus.
  2. Neven Dinev
    Admin
    Neven Dinev avatar
    16 posts

    Posted 28 Feb 2013 Link to this post

    Hello,

    Here are some tips that can help you to resolve the problem

    1. On Nexus 7 android v4.2.2 there is always a message when you are connecting it to usb that ask you to allow particular computer with RSA xxxx to connect to your device - you need to say yes. If not you will see your device via adb but it will appear "offline"

    2. You may find the icenium adb in %TEMP%\adb folder. Try to use it to see if it works. Check if any other adb are running on your PC. Adb versions may conflict if they are used at the same time.

    3. If you just installed your android drivers you may need to restart Icenium

    If above doesn't solve he issue please tell us:
    1. What OS you are using?
    2. Do you have any other android dev environments installed?
    3. Did you tried with another android device? For example Icenium works fine with android emulator.


    Greetings,
    Neven Dinev
    the Telerik team

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  3. John
    John avatar
    3 posts
    Member since:
    Feb 2013

    Posted 01 Mar 2013 Link to this post

    Thanks for your reply. In answer to your queries.

    1. Yes, I saw this message
    and clicked yes. After I few times I checked the ‘always trust this computer’ box and haven’t seen the message again.

    2. There are various adb.exe files on my system. I have tested them all and discovered the following. After
    testing each file I used kill-server, checked using task manager that adb was no longer running and then started the next one using start-server.
    a) Location: C:\Users\John\AppData\Local\Temp\adb
    File size 158K
    This the one that starts by default when I connect the Nexus, but it cannot connect to the Nexus at all. The device ID appears but it always shows as ‘offline’
    b) Location: C:\Android Development Kit\sdk\platform-tools
    File size  796K
    This one connects to the Nexus, (it shows up as ‘device’ when using ‘adb device’) but Icenium still does not see the Nexus.
    c) Location: C:\Program Files (x86)\Adobe\Adobe Flash
    CS6\AIR3.4\lib\android\bin
    File size 2,482K.
    Same behaviour as for a.

    From this you can see what else I have installed. Operating system is Windows 7 Professional 64-bit.
  4. Evgeni "Zammy" Petrov
    Admin
    Evgeni "Zammy" Petrov avatar
    168 posts

    Posted 01 Mar 2013 Link to this post

    Hi John,

    The issue is that our ADB is old. We have updated it for our next release.

    In the meantime what you can try is copy your Android SDK's ADB where we deploy ours in temp folder.
    Start it manually with adb devices connected and then start Graphite. 

    If you do not start it before Graphite it will be replaced by ours. Unfortunately it  happens on every start of Graphite.

    I hope this will work for you and sorry for that inconvenience.

    Kind regards,
    Evgeni "Zammy" Petrov
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
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  5. John
    John avatar
    3 posts
    Member since:
    Feb 2013

    Posted 02 Mar 2013 Link to this post

    Yes, thanks, that works although as you say it's not very convenient.
  6. Evgeni "Zammy" Petrov
    Admin
    Evgeni "Zammy" Petrov avatar
    168 posts

    Posted 04 Mar 2013 Link to this post

    Hi John,

    Our next release will fix that. We regularly release each 6-8 weeks so it will be sooner than later.

    Regards,
    Evgeni "Zammy" Petrov
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
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  7. pete
    pete avatar
    20 posts
    Member since:
    Nov 2012

    Posted 08 Mar 2013 Link to this post

    I've just had the same problem with a Nexus 10.

    I replaced the 3 ADB files in the temp/adb folder but when I did "ADB devices" in a command window it said my Nexus was connected but offline.

    I copied the whole of the android sdk "platform-tools" folder to the temp/adb folder and now I have a connected device.
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