New Setup crashes on init

9 posts, 0 answers
  1. Rodolphe
    Rodolphe avatar
    10 posts
    Member since:
    Jul 2011

    Posted 14 May 2013 Link to this post

    Hi, 

    I was runing teampulse for one year on one of our dev servers (web and databases splitted on two different servers).
    Yesterday our web server crashed so I re installed teampulse on a new server, linking it to our original database.

    The setup reports no problems but when I open teampulse silverlight board I get an error while initializing so I can not use my user stories anymore... here is the stack of the error.

    Thanks for your help !

    Exception Type: System.Reflection.TargetInvocationException
    Exception Message: Une exception s'est produite lors de l'opération, ce qui rend le résultat non valide. Consultez InnerException pour plus de détails sur l'exception.
       à System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary()
       à TeamPulse.Client.AuthorizationService.TryGetLatestVersionCompletedEventArgs.get_Result()
       à TeamPulse.Client.App.authService_TryGetLatestVersionCompleted(Object sender, TryGetLatestVersionCompletedEventArgs e)
       à TeamPulse.Client.AuthorizationService.TeamPulseAuthorizationServiceClient.OnTryGetLatestVersionCompleted(Object state)
    (Inner Exception)
    Exception Type: System.ServiceModel.CommunicationException
    Exception Message: Le serveur distant a retourné une erreur : NotFound.
       à System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
       à System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
       à System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result)
       à TeamPulse.Client.AuthorizationService.TeamPulseAuthorizationServiceClient.TeamPulseAuthorizationServiceClientChannel.EndTryGetLatestVersion(VersionInfo& version, IAsyncResult result)
       à TeamPulse.Client.AuthorizationService.TeamPulseAuthorizationServiceClient.TeamPulse.Client.AuthorizationService.ITeamPulseAuthorizationService.EndTryGetLatestVersion(VersionInfo& version, IAsyncResult result)
       à TeamPulse.Client.AuthorizationService.TeamPulseAuthorizationServiceClient.OnEndTryGetLatestVersion(IAsyncResult result)
       à System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result)
    (Inner Exception)
    Exception Type: System.Net.WebException
    Exception Message: Le serveur distant a retourné une erreur : NotFound.
       à System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state)
       à System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
       à System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
    (Inner Exception)
    Exception Type: System.Net.WebException
    Exception Message: Le serveur distant a retourné une erreur : NotFound.
       à System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult)
       à System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.<EndGetResponse>b__9(Object sendState)
       à System.Net.Browser.AsyncHelper.<>c__DisplayClass4.<BeginOnUI>b__0(Object sendState)
  2. Rodolphe
    Rodolphe avatar
    10 posts
    Member since:
    Jul 2011

    Posted 14 May 2013 Link to this post

     tried this command as it seems to fix some people in my situation but still have the same problem : 

    aspnet_regiis –iru
  3. Ivan
    Admin
    Ivan avatar
    73 posts

    Posted 15 May 2013 Link to this post

    Hello Rodolphe,

    We have seen that for some clients IIS is not configured correctly after installation. Could you please go through this article and setup authentication as explained there?

    If after checking/updating the settings you still have problems accessing TeamPulse, could you zip up the Logs folder in the TeamPulse installation directory and attach it to your response? It should be located in: C:\Program Files (x86)\Telerik\TeamPulse\Logs.

    I'm looking forward to hearing from you.

    Greetings,
    Ivan
    the Telerik team
  4. Rodolphe
    Rodolphe avatar
    10 posts
    Member since:
    Jul 2011

    Posted 16 May 2013 Link to this post

    Hi Ivan, 

    Thanks for your feedback.
    Actually, I was able to re access to my previous server (server1) (which is a Virtual Machine) and got it to work so I will just drop my previous installation witch was not working (on server2).

    My problem is that I had activated Team pulse on server2, and when I try to log on server1 I'm now prompted that I should activate my license, when I try to do so, I get this message : Activation was unsuccessful.

    There is no available license in your account for this product. Please purchase a license with your Telerik account. If you have already installed the product on another machine, you can uninstall to release a license slot.


    I uninstalled TeamPulse from server2 but still got this error... Could you help me with this ?

    Thanks, 

    Rodolphe
  5. Ivan
    Admin
    Ivan avatar
    73 posts

    Posted 17 May 2013 Link to this post

    Hi Rodolphe,

    I am sorry for the troubles you faced with TeamPulse.

    I have deactivated your license from our point so you should be able to activate now. I would also suggest you to recycle TeamPulse application pool before activating - just in case. 

    If you have any other troubles do not hesitate to contact us.

    Greetings,
    Ivan
    the Telerik team
  6. Rodolphe
    Rodolphe avatar
    10 posts
    Member since:
    Jul 2011

    Posted 17 May 2013 Link to this post

    Great, it worked ! 

    Thank you very much for your help 

    Rodolphe
  7. Renier Pretorius
    Renier Pretorius avatar
    46 posts
    Member since:
    Apr 2010

    Posted 18 Nov 2015 Link to this post

    Hi,

    I have a similar problem with installing TeamPulse onto a new server. The old server was on a cloud vm that was retired. Looking to get TeamPulse working again but now old machine still activated. Please assist.

    Thanks

  8. John
    Admin
    John avatar
    6 posts

    Posted 24 Nov 2015 Link to this post

    Hello Renier,

    We have successfully deleted your activation key and now you will be able to activate TeamPulse on the new server. 

    Regards,
    John
    Telerik
     
  9. Renier Pretorius
    Renier Pretorius avatar
    46 posts
    Member since:
    Apr 2010

    Posted 24 Nov 2015 in reply to John Link to this post

    Hi John,

    Thanks, that did the trick for manual activation.

    Regards

    Renier

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