New Setup crashes on init

[Rodolphe]

Hi, 

I was runing teampulse for one year on one of our dev servers (web and databases splitted on two different servers).
Yesterday our web server crashed so I re installed teampulse on a new server, linking it to our original database.

The setup reports no problems but when I open teampulse silverlight board I get an error while initializing so I can not use my user stories anymore... here is the stack of the error.

Thanks for your help !

Exception Type: System.Reflection.TargetInvocationException
Exception Message: Une exception s'est produite lors de l'opération, ce qui rend le résultat non valide. Consultez InnerException pour plus de détails sur l'exception.
   à System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary()
   à TeamPulse.Client.AuthorizationService.TryGetLatestVersionCompletedEventArgs.get_Result()
   à TeamPulse.Client.App.authService_TryGetLatestVersionCompleted(Object sender, TryGetLatestVersionCompletedEventArgs e)
   à TeamPulse.Client.AuthorizationService.TeamPulseAuthorizationServiceClient.OnTryGetLatestVersionCompleted(Object state)
(Inner Exception)
Exception Type: System.ServiceModel.CommunicationException
Exception Message: Le serveur distant a retourné une erreur : NotFound.
   à System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
   à System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
   à System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result)
   à TeamPulse.Client.AuthorizationService.TeamPulseAuthorizationServiceClient.TeamPulseAuthorizationServiceClientChannel.EndTryGetLatestVersion(VersionInfo& version, IAsyncResult result)
   à TeamPulse.Client.AuthorizationService.TeamPulseAuthorizationServiceClient.TeamPulse.Client.AuthorizationService.ITeamPulseAuthorizationService.EndTryGetLatestVersion(VersionInfo& version, IAsyncResult result)
   à TeamPulse.Client.AuthorizationService.TeamPulseAuthorizationServiceClient.OnEndTryGetLatestVersion(IAsyncResult result)
   à System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result)
(Inner Exception)
Exception Type: System.Net.WebException
Exception Message: Le serveur distant a retourné une erreur : NotFound.
   à System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state)
   à System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   à System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
(Inner Exception)
Exception Type: System.Net.WebException
Exception Message: Le serveur distant a retourné une erreur : NotFound.
   à System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult)
   à System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.<EndGetResponse>b__9(Object sendState)
   à System.Net.Browser.AsyncHelper.<>c__DisplayClass4.<BeginOnUI>b__0(Object sendState)

[Rodolphe]

 tried this command as it seems to fix some people in my situation but still have the same problem : 

aspnet_regiis –iru

[Ivan]

Hello Rodolphe,

We have seen that for some clients IIS is not configured correctly after installation. Could you please go through this article and setup authentication as explained there?

If after checking/updating the settings you still have problems accessing TeamPulse, could you zip up the Logs folder in the TeamPulse installation directory and attach it to your response? It should be located in: C:\Program Files (x86)\Telerik\TeamPulse\Logs.

I'm looking forward to hearing from you.

Greetings,
Ivan
the Telerik team

[Rodolphe]

Hi Ivan, 

Thanks for your feedback.
Actually, I was able to re access to my previous server (server1) (which is a Virtual Machine) and got it to work so I will just drop my previous installation witch was not working (on server2).

My problem is that I had activated Team pulse on server2, and when I try to log on server1 I'm now prompted that I should activate my license, when I try to do so, I get this message : Activation was unsuccessful.

There is no available license in your account for this product. Please purchase a license with your Telerik account. If you have already installed the product on another machine, you can uninstall to release a license slot.

I uninstalled TeamPulse from server2 but still got this error... Could you help me with this ?

Thanks, 

Rodolphe

[Ivan]

Hi Rodolphe,

I am sorry for the troubles you faced with TeamPulse.

I have deactivated your license from our point so you should be able to activate now. I would also suggest you to recycle TeamPulse application pool before activating - just in case. 

If you have any other troubles do not hesitate to contact us.

Greetings,
Ivan
the Telerik team

[Rodolphe]

Great, it worked ! 

Thank you very much for your help 

Rodolphe

[Renier Pretorius]

Hi,

I have a similar problem with installing TeamPulse onto a new server. The old server was on a cloud vm that was retired. Looking to get TeamPulse working again but now old machine still activated. Please assist.

Thanks

[John]

Hello Renier,

We have successfully deleted your activation key and now you will be able to activate TeamPulse on the new server. 

Regards,
John
Telerik

 

[Renier Pretorius]

Hi John,

Thanks, that did the trick for manual activation.

Regards

Renier