Missing tile icon on Windows Phone

4 posts, 0 answers
  1. OfficeHeart
    OfficeHeart avatar
    99 posts
    Member since:
    Aug 2008

    Posted 03 Apr 2014 Link to this post

    Hello,

    I deployed my app for windows Phone, which is great!

    But if you pin the app to the startscreen, the icon is missing.

    Thanks,
    Koen
  2. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 07 Apr 2014 Link to this post

    Hello OfficeHeart,

    Thank you for reporting this. It is clearly a bug on our side, which is now logged in our bug tracking system in order to be fixed as soon as possible.

    We apologize for all the inconveniences caused.

    Regards,
    Kaloyan
    Telerik
     

    Share what you think about AppBuilder and Telerik Platform with us in our feedback portal, so we can become even better!

     
  3. Aidan
    Aidan avatar
    8 posts
    Member since:
    Sep 2013

    Posted 30 Apr 2014 in reply to Kaloyan Link to this post

    Hi Kaloyan,

    Do you have any updates on this matter? As I have an app waiting to go in to production, depending on this issue.

    Regards,

    Aidan
  4. Kaloyan
    Admin
    Kaloyan avatar
    872 posts

    Posted 30 Apr 2014 Link to this post

    Hello Aidan,

    Unfortunately, the issue is still present.

    Nevertheless, could you check if the following explanation about Windows Phone tiles will help:
      "When you pass an iconic tile to Windows Phone, it converts all colored pixels to white pixels and then displays the converted tile. So if you have a square tile without transparent pixels, the result will be a white square. What you need to do is to have a transparent background and color only these pixels that you want to be displayed from Windows Phone. That being said, the default tiles of AppBuilder have the same issue you described. We are already working on new tiles, that will resolve this behavior."

    Please, let me know if the above helps.

    Regards,
    Kaloyan
    Telerik
     

    Share what you think about AppBuilder and Telerik Platform with us in our feedback portal, so we can become even better!

     
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