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login area doesn't appear

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Youth
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Youth asked on 06 Feb 2013, 05:37 PM
i updated the ide just now, but i can't see the login area. there's nothing on the top of the ide. the problem appeared some times in the past. now it appears again. i am from china, is it because of the prevent of net?

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Ilian
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answered on 06 Feb 2013, 06:17 PM
Hello Youth,

Thank you for using Icenium Graphite. Could you please send us your Graphite logs to support{at}icenium.com? You can find them in %localappdata%\Telerik\BlackDragon\

Regards,
Ilian Iliev
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Youth
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answered on 18 Feb 2013, 04:12 AM
my log named 2013-02-18 12-08-56-00.log only shows:
 [2013-02-18 12-08-55-99] Log (Info,None): Version 2012.3.1218.2. Deployment location https://app.icenium.com.

Ide doesn't show login area now
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Ilian
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answered on 20 Feb 2013, 02:33 PM
Hello Youth,

As your Icenium Graphite logs are empty we will need more information to debug/resolve this issue. Could you please follow the steps below:

1. Setup a FiddlerCap as described in http://www.fiddlercap.com/FiddlerCap/
2. Start logging. Please do not forget to use the Decrypt HTTPS traffic option.
3. Launch Graphite
4. Save the logs and send them to support{at}icenium.com

Thank you for your patience and understanding.

Regards,
Ilian Iliev
the Telerik team
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Youth
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answered on 21 Feb 2013, 03:48 AM
Hello Ilian,

I do that as you told me, the e-mail was sent to your mailbox.

Thank you very much.

Regards,
Youth
the Chinese developer
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Yavor Georgiev
Telerik team
answered on 21 Feb 2013, 02:12 PM
Hello Youth,

 After examining the logs you sent, we have determined that Graphite must not have properly updated on your machine. Could you please uninstall it manually and then perform a clean install?

Kind regards,
Yavor Georgiev
the Telerik team

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Youth
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answered on 22 Feb 2013, 04:46 PM
Hello Yavor Georgiev ,

The question is solved. I do what you suggested, and installed the program again, it works. In the computer of my home, I open the ide and it updated automatically, and it works after updated. So the ide works both in the company's computer and the home's.

Thank you very much.

Regards,
Youth
the Chinese developer
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Youth
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