Livesync not working on android

15 posts, 0 answers
  1. Chris
    Chris avatar
    8 posts
    Member since:
    Mar 2012

    Posted 20 Nov 2012 Link to this post

    The menu context button no longer updates applications android devices. This was tested on android 4.1.1 

    the error reads
    error: data error
  2. Evgeni "Zammy" Petrov
    Admin
    Evgeni "Zammy" Petrov avatar
    168 posts

    Posted 21 Nov 2012 Link to this post

    Hello Chris,

     If you are using LiveSync does this error show in "Log" pane in Graphite - the left-most button at the bottom right part of the window?

    In case you are using "Sync on Demand" (three finger sync in iOS, menu button sync in Android), could you answer us some questions so that we can diagnose the problem.

    Do you see some specific error on the screen of your device when you try to sync changes?
    Judging from what you have written, I assume that it was working before. Is this the case?
    Do you remember if anything was changed on the device before it stopped working?
    What is your device connectivity - is it connected to a WiFi and does it have access to http://www.icenium.com? 

    Answering all these questions will help us understand better your case so that we can assist you.

    You could try removing and deploying the your application again. This might fix any temporary glitches which could have happened.

    Kind regards,
    Evgeni "Zammy" Petrov
    the Telerik team

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  3. David
    David avatar
    60 posts
    Member since:
    Nov 2012

    Posted 21 Dec 2012 Link to this post

    I am having the same issue, sync on demand doesn't appear to update my android app.  I have been doing a lot of restyling of the app over the past week and I wanted to see how the changes look on my android device, but I can't get the current version of the code to show up.

    When I hit the menu button, the 'please wait' dialog pops up and then disappears and the page refreshes, but it is an old version of the code.  I have tried it on 2 devices, have uninstalled and installed the app, but nothing appears to fix it.
  4. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 27 Dec 2012 Link to this post

    Hi David,

     Could you please tell us what is your device and Android version? Right now LiveSync doesn't work as expected when deployed on Android 4.2 devices in some cases.

    All the best,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
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  5. David
    David avatar
    60 posts
    Member since:
    Nov 2012

    Posted 27 Dec 2012 Link to this post

    Hi Yavor,
     I think my problem was related to my project in icenium, I exported my project and imported it into a new 'project' and it seems to work fine now.  Before I was working with 2 android phones, a T-Mobile G2 (sometimes reveferred to HTC vision) running cyanogen mod 7 (ginger bread), and a stock Samsung Nexus S.  If you like I can specify the project name so that you can look at it behind the scenes.

    If I had to guess what broke it, I attempted to link my project to an internal git repository we have on site where I work, that the tools were not able to access, I couldn't revert the change (or at least emptying the text box in the repository dialog wouldn't validate).  This may have been what was causing my problems (oddly though the ios apps would still update on both iphone 5, 6 and the first ipad).
      -David
  6. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 27 Dec 2012 Link to this post

    Hi David,

     I'm not sure the git remote should impact the build process and LiveSync in any way, especially if it was working on iOS devices. Was the old project targeting Cordova 2.0 or Cordova 2.2?

    All the best,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
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  7. David
    David avatar
    60 posts
    Member since:
    Nov 2012

    Posted 27 Dec 2012 Link to this post

    Hi Yavor,
      I had just transitioned from 2.0 to 2.2 when it stopped working.  For the android phone I had to re-install the app (update would pull down the 2.2 version when a 2.0 was previously install and I got an error message).  After I re-installed the application was when I noticed that the forced update on android was not working (unfortunately there were several days between the update and when I was attempting to run this on the phones, so I can't say that this is what immediately caused the issue).
      -David
  8. Michael
    Michael avatar
    4 posts
    Member since:
    Dec 2012

    Posted 04 Jan 2013 Link to this post

    My Icenium's LiveSync also does not work.
    I am using iPod Touch 5th generation with iOS 6.0.1.
    I tried to refresh my app by 3 finger tap, but nothing happens.
    This feature used to work for me.
    Now, I have to connect my iPod to computer and hit save to refresh my app.
  9. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 04 Jan 2013 Link to this post

    Hi Michael,

     Have you renamed your project by any chance? Also, have you tried deleting your app and deploying it again?

    Greetings,
    Yavor Georgiev
    the Telerik team

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  10. Michael
    Michael avatar
    4 posts
    Member since:
    Dec 2012

    Posted 04 Jan 2013 Link to this post

    I have not renamed my project, and I re-installed my app several times.
  11. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 04 Jan 2013 Link to this post

    Hello Michael,

     In this case, could you please tell me what version of Cordova are you using?

    Regards,
    Yavor Georgiev
    the Telerik team

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  12. Michael
    Michael avatar
    4 posts
    Member since:
    Dec 2012

    Posted 04 Jan 2013 Link to this post

    I am using Cordova 2.2.0.
    I tried to Livesync with new created project with the sampe, but it is still not working
  13. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 07 Jan 2013 Link to this post

    Hi Michael,

     Could you please right-click the first node in the Project Navigator and choose Build Settings and make sure that "Active Build Configuration" is either blank or "Debug".

     The "Release" build configuration strips out all Icenium-specific bits from your app's binary, so that might be a reason why LiveSync is not working for you.

    Regards,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
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  14. Michael
    Michael avatar
    4 posts
    Member since:
    Dec 2012

    Posted 07 Jan 2013 Link to this post

    I just figured out that LiveSync only works when I upload the project with using the QR code.
    But, when I upload from the Icenium Graphite, LiveSync does not work.
  15. Yavor Georgiev
    Admin
    Yavor Georgiev avatar
    982 posts

    Posted 09 Jan 2013 Link to this post

    Hello Michael,

     Could you please send a screenshot of the QR code to support@icenium.com so that I can test the app manually?

    Greetings,
    Yavor Georgiev
    the Telerik team

    Share feedback and vote for features on our Feedback Portal.
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