Links Not Working

7 posts, 0 answers
  1. Thomas
    Thomas avatar
    6 posts
    Member since:
    Jul 2008

    Posted 20 Aug 2008 Link to this post

    Hi,
    Sorry for the double post but I did not know how to delete the other.

    When I attempt to create hyperlinks on some of the text fields using the telerik rad editor for SharePoint, often times the link does not stay.  The issue occurs frequently when specifying the anchor using the hyperlink button.

    Let's give it a try here.


    So here is a link to an anchor that lives way down the page:

    Now I have some text and lots more text.  When I click the title area to insert the anchor, it does not seem to stay.  Was this issue ever identified and resolved?

    Well, it seemed to stick here.  Is this the full version and that's why it's working?  I am using the limited free version.  Is this a newer release?

    Thanks!





    Here is the test anchor.

    UPDATE-
    After checking the anchor link above, it looks like it may not have saved correctly after all.  When I add the anchor "1" to the text above, then go back into the link editor, it's gone.  On my site it does not save it when I click submit either.  I can provide access to the admin site if you provide me with an email to send the credentials to.


  2. George
    Admin
    George avatar
    859 posts

    Posted 25 Aug 2008 Link to this post

    Hi Thomas,

    Could you please open a support ticket and send me a sample video that demonstrates the problem, along with some clarification about your exact scenario? I will check the details and do my best to provide a solution.


    Sincerely,
    George
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.

  3. Thomas
    Thomas avatar
    6 posts
    Member since:
    Jul 2008

    Posted 25 Aug 2008 Link to this post

    Hi,

    It appears to be resolved in the latest release.  It works great now and is no longer an issue.

    Thank you so much!  This control saved my life =)

    T.
  4. chetali
    chetali avatar
    14 posts
    Member since:
    Aug 2008

    Posted 28 Aug 2008 Link to this post

    Hi..
    I am RAD editor for my sharepoint application in mozilla.The hyperlink icon is not working.It does not convert the text into link.
    Any idea how can I get this working??
  5. George
    Admin
    George avatar
    859 posts

    Posted 28 Aug 2008 Link to this post

    Hi Chetali,

    Could you please open a support ticket and send us more information about your exact scenario, along with a sample video that demonstrates the problem? We will check the details and do our best to provide a solution.


    Sincerely,
    George
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
  6. chetali
    chetali avatar
    14 posts
    Member since:
    Aug 2008

    Posted 29 Aug 2008 Link to this post

    when i go to "submit a support ticket" it says " We are sorry, but your support package is not active" even though I have downloaded the trial for RAD editor lite.
    My problem is that in mozilla (using RAD editor rich text editor toolbar), when I try to create a hyperlink, the page does not gets updated with the link.However, this works fine in safari.
    Please let me know the fix for this.
  7. George
    Admin
    George avatar
    859 posts

    Posted 29 Aug 2008 Link to this post

    Hi Chetali,

    Please find attached a sample video that demonstrates how to submit a support ticket.

    I hope this helps.

    Best regards,
    George
    the Telerik team

    Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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