Limitations on Standard account

2 posts, 0 answers
  1. Tomica
    Tomica avatar
    147 posts
    Member since:
    Apr 2008

    Posted 05 Sep 2013 Link to this post

    I was disappointed to find that after upgrading from free to "standard" that I lost the ability to access Feature Timing, Feature Value, Sessions and Live, as well as a few other options.

    Now, I understand that higher-priced plans may support these features, but I do not recall reading about these restrictions prior to the upgrade. Where are the differences documented?

    The "purchase" page references report access as "standard" or "full" but provides no explanation of the difference.

    This puts me in a bind because I need to tell my client that many of the features used to justify the subscription in the first place are not available at the pricing level appropriate to their application. 

    While the price delta between Standard and Premium is relatively mild, $70 / month if paid annually, that is still a 340% increase, not something that will reflect favorably on their view of Eqatec.

    So, please  help me understand what I might also not yet know and hopefully avoid futher unpleasant surprises.

    *** Update ***
    Found the report descriptions in the FAQ, my error in not scrolling down that far. Questions still remain: any other restrictions on "standard" aside from number of users and data retention periods?
  2. Eigil Rosager Poulsen
    Eigil Rosager Poulsen avatar
    4 posts

    Posted 06 Sep 2013 Link to this post

    Hi Thomas,

    I will reply to your questions and comments directly from my email account now.
    Eigil Rosager Poulsen
    Monitor web applications with the new EQATEC Application Analytics JS library. Compatible with all modern browsers.
    Test it today >>
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