latest internal build - install issue

8 posts, 0 answers
  1. brian
    brian avatar
    36 posts
    Member since:
    Jul 2010

    Posted 03 Sep 2013 Link to this post

    After installing latest internal build from within JustTrace (VS), VS give extensions error referencing the prior version number.    13.2.723 I believe.   How to fix this.   This has happened on 2 computers... 

    I do like the Sql Queries feature, very nice.
  2. Tsvetomir
    Admin
    Tsvetomir avatar
    17 posts

    Posted 04 Sep 2013 Link to this post

    Hi Brian,

    I am sorry that you are experiencing issues using JustTrace. We are currently working on it.

    As a possible workaround I would suggest you to do these steps:

    1.     Uninstall completely JustTrace 

    2.     Go to the extensions folder for Visual Studio ( default location for Visual Studio 2012: C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\IDE\Extensions or C:\Program Files\Microsoft Visual Studio 11.0\Common7\IDE\Extensions ) or the same possible paths for Visual Studio 2010

    3.     For Visual Studio 2012: Find the folder(s) that have Telerik,JustTrace DLL-s in them and delete them (the name of the folder(s) should follow pattern like this "4uus3xan.ur4")                                     For Visual Studio 2010: Go to Telerik folder, than delete the folder of JustTrace

    4.     Install JustTrace again


    Please, let me know if it fixes the issue.

    I hope this helps

    Kind Regards,

    Tsvetomir
    Telerik
    Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.
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  4. brian
    brian avatar
    36 posts
    Member since:
    Jul 2010

    Posted 04 Sep 2013 Link to this post

    Should we only install the main release .723 or is it safe to then also install the latest internal build?     On one computer the .8xx version is running fine (from 2 days ago).   Trying this the day after on two other computers resulted in errors.    Let me know, thanks.
  5. Tsvetomir
    Admin
    Tsvetomir avatar
    17 posts

    Posted 04 Sep 2013 Link to this post

    Hi Brian,

    It is completely safe to install the latest internal build (2013.3.828.0). But prior to installing JustTrace (service pack or internal build), please follow the steps from the previous post.

    Let me know if I can assist you with anything else.

    Kind Regards,

    Tsvetomir
    Telerik
    Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.
  6. brian
    brian avatar
    36 posts
    Member since:
    Jul 2010

    Posted 04 Sep 2013 Link to this post

    One more question.   Is this the process:
    Uninstall, clean everything.
    Install .723
    Install .828

    Or
    Uninstall, clean everything.
    install .828.  

    I'm concerned because we had .723 fresh and then within VS JustTrace used that to upgrade to .828.    Basically, how to get .828 now and will use that process going forward. If that doesn't work, that check for internal build should be disabled.
  7. Tsvetomir
    Admin
    Tsvetomir avatar
    17 posts

    Posted 04 Sep 2013 Link to this post

    Hi Brain, 

    I am sorry that I've misunderstood you.

    Both scenarios you've described should be fine. If you want to directly install 2013.3.828.0 you can do the following:

    • Go to www.telerik.com and log in with your Telerik account
    • Go to "Products & Subscriptions" tab 
    • Go to "Latest Internal Builds" tab
    • Select "JustTrace" from the drop-down 
    • The available download links to the internal builds will appear.  

    Hope this helps.

    Kind Regards,
    Tsvetomir
    Telerik
    Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.
  8. brian
    brian avatar
    36 posts
    Member since:
    Jul 2010

    Posted 04 Sep 2013 Link to this post

    Are you able to reproduce the issue and solve it using the steps of installing .7x and then upgrading to .8x with VS?   We have tried this 5 times with same error.

    VS is showing .7x inside of VS - Tools/Extensions and Updates.  Where does it see that even though the files are of the correct version?
  9. Todor
    Admin
    Todor avatar
    63 posts

    Posted 05 Sep 2013 Link to this post

    Hello brian,

    Please open a support ticket for this incident. To resolve the issue more quickly, we need some more information. Specifically, we need logs from Visual Studio startup and installation. I'll give you instructions assuming you are using Visual Studio 2012, please adjust the folder paths as necessary if you are using 2010 or 2013.

    First, as per instructions from my colleague, Tsvetomir, download the latest build of JustTrace (2013.3.828.0) and store it in a convenient location. You do not need older versions, because all our public builds are cumulative updates.

    Now, start elevated command prompt. In Start Menu (Win 7) or Start Screen (Win 8), type CMD, right click and choose "Run as Administrator". In the command prompt, manually start the installation. Invoke this command:

    msiexec /i <full path to where you downloaded justtrace>\JustTrace_2013.3.828.0_Dev.msi /lv*x c:\justtraceinstall.log

    Note that you need to give the full path to the downloaded msi file. For example, if you download it to your desktop, the path should resemble something like "c:\users\brian\desktop\JustTrace_2013.3.828.0_Dev.msi".

    After installation completes, send us the log file which was created as c:\justtraceinstall.log.

    Then, we need the Visual Studio startup log. 
    To get it, start Visual Studio as usual. Wait until it loads fully. Open Windows Explorer, and in the address bar navigate to  %appdata%\Microsoft\VisualStudio\11.0 . From there, we need two files: ActivityLog.xml and ActivityLog.xsl.

    Finally, we need the logs from installing our extension. Again, go to Windows Explorer, and navigate to %temp%. Note, if the path ends in a number (similar to C:\users\brian\AppData\Local\Temp\1, then go one level up. Now, search for files named vsix*.log. Send all of them to me.

    This way, we will have much better understanding of the processes on your machine and can fix the underlying issue.

    Regards,

    Todor
    Telerik
    Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.
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