Please open a support ticket for this incident. To resolve the issue more quickly, we need some more information. Specifically, we need logs from Visual Studio startup and installation. I'll give you instructions assuming you are using Visual Studio 2012, please adjust the folder paths as necessary if you are using 2010 or 2013.
First, as per instructions from my colleague, Tsvetomir, download the latest build of JustTrace (2013.3.828.0) and store it in a convenient location. You do not need older versions, because all our public builds are cumulative updates.
Now, start elevated command prompt. In Start Menu (Win 7) or Start Screen (Win 8), type CMD,
right click and choose "Run as Administrator". In the command prompt, manually start the installation. Invoke this command:
msiexec /i <full path to where you downloaded justtrace>\JustTrace_2013.3.828.0_Dev.msi /lv*x c:\justtraceinstall.log
Note that you need to give the full path to the downloaded msi file. For example, if you download it to your desktop, the path should resemble something like "c:\users\brian\desktop\JustTrace_2013.3.828.0_Dev.msi".
After installation completes, send us the log file which was created as c:\justtraceinstall.log.
Then, we need the Visual Studio startup log.
To get it, start Visual Studio as usual. Wait until it loads fully. Open Windows Explorer, and in the address bar navigate to %appdata%\Microsoft\VisualStudio\11.0
. From there, we need two files: ActivityLog.xml and ActivityLog.xsl.
Finally, we need the logs from installing our extension. Again, go to Windows Explorer, and navigate to %temp%
. Note, if the path ends in a number (similar to C:\users\brian\AppData\Local\Temp\1, then go one level up. Now, search for files named vsix*.log
. Send all
of them to me.
This way, we will have much better understanding of the processes on your machine and can fix the underlying issue.
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