Again, we are deeply sorry to hear about your installation problems. Our support staff is working on your problem, and by no means we have abandoned your case. We will nevertheless appreciate your cooperation in resolving this issue - there are several questions we have for you in the support ticket you have opened, so please review them all and reply accordingly. We want to get your system back online just as much as you would.
Did you try the suggestions we offered with our first reply? They will do no harm to your registry, but if you are worried, let us know and we will provide additional information on the Windows Installer Clean Up Utility. For your reassurance, it is a Microsoft product which has been approved for use on WinXP in cases like yours. You can find additional information on the product here: http://support.microsoft.com/kb/290301
and its documentation.
We would also like to request that we move your support ticket and our investigation to this Forum, so that the t
elerik community can keep an eye on the problem. This will ensure that do our best in helping you and will provide transparency on the problem. Let me know if this is suitable with you.
Client Service Director