Just updated ( 31 - 10 - 2013 ) Graphite crashes

5 posts, 1 answers
  1. Tim
    Tim avatar
    17 posts
    Member since:
    Sep 2012

    Posted 31 Oct 2013 Link to this post

    the last update causes Graphite to crash on my pc. "Icenium Graphite has stopped working" . I am using windows 8.1 if that makes any difference.
  2. Answer
    Iva Koevska
    Admin
    Iva Koevska avatar
    286 posts

    Posted 31 Oct 2013 Link to this post

    Hi Tim,

    Please, try performing a clean install of Graphite. To do so, uninstall Graphite and delete any leftovers in the %localappdata%\Telerik\BlackDragon\Cache folder. Download Graphite again and try installing it again.

    Let us know if you're still experiencing issues and excuse for the temporary inconvenience.

    Regards,
    Iva Koevska
    Telerik
    You've missed the Icenium Visual Studio Integration keynote? It has been recorded and posted here.
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
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  3. Tim
    Tim avatar
    17 posts
    Member since:
    Sep 2012

    Posted 31 Oct 2013 Link to this post

    Cool that worked.

    Thanks
  4. Tim
    Tim avatar
    11 posts
    Member since:
    Dec 2007

    Posted 31 Oct 2013 Link to this post

    Hi,

    Sorry to hijack thread but when I open the new version I don't get my project list, instead it just sits there on the base screen and nothing ever happens. I have uninstalled and removed the AppData files but still get the same issue when I reinstall, any ideas?

    Thanks
    Tim.
  5. Iva Koevska
    Admin
    Iva Koevska avatar
    286 posts

    Posted 31 Oct 2013 Link to this post

    Hello Tom,

    Glad you managed to reinstall Graphite. Have you by any chance logged in with another account/email provider? For example, if you are usually using a Gmail email, have you just logged in with your Facebook account? 

     

    Regards,
    Iva Koevska
    Telerik
    You've missed the Icenium Visual Studio Integration keynote? It has been recorded and posted here.
    Looking for tips & tricks directly from the Icenium team? Check out our blog!
    Share feedback and vote for features on our Feedback Portal.
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