I am deeply sorry to hear about your problem. My name is Vassil Petev, Client Service Director the Telerik. I will not be able to help you with your issue, as I am in Vegas for the MIX conference, but I decided to write to you and explain the situation.
The truth is that May 1st is Labor Day in Bulgaria and is a national holiday. This is the reason why your question was not replied to. The problem is that you should have been notified of this fact when posting the ticket in our system but it seems that you were not. I will personally check the reason for this.
I see that your issue has been assigned to one of our developers and it will be addressed first thing tomorrow.
Please, excuse us once again for the inconvenience caused.
Client Service Director