These changes sound great for you as a company. But as an end user that bought a specific (year-long) product which has now changed without my consent, it is frustrating.
As an end-user, it makes no difference to me how your products are aligned or coupled or branded. I care about transparency, consistency, and receiving the product and services I paid for. I bought your product in November after testing it and evaluating it against other companies offering similar products. I spoke with a Telerik sales agent who in no way mentioned any impending changes to the services. I was interested specifically in the ability to track user usage down to the state and city level as well as the ability to track feature usage within the my applications. I needed to track 3 applications so we bought three standard licenses for one year each at a cost of approximately $1000.
I’ve just been told via the support ticket system that Telerik no longer offers state and city level tracking of users. In addition, I’ve lost all feature tracking information. And, it seems that the feature tracking system is actually not working at all, since I can’t seem to get any data into that portion of the analytics.
This is an unacceptable business practice. I paid for a product and you have taken away features which were vital in my decision to purchase said product. Change is one thing – but you’ve taken away features I use and more importantly, need.
In addition, your pricing model has changed in such a way where instead of needing to have purchased 3 standard licenses (as I did to support 3 applications), a single professional license will now cover an unlimited number of applications. Once again, I support this change for you as a company, but as an end-user it is frustrating. Only 60 days after spending $1000, I see now that I can pay $600 for the same exact services under the current pricing. I find this unacceptable. Especially since I voiced my dissatisfaction which the existing pricing to the Telerik sales agent in November and no mention of impending changes was indicated.