Invalid post content.

15 posts, 0 answers
  1. Dr.YSG
    Dr.YSG avatar
    210 posts
    Member since:
    Dec 2009

    Posted 14 Jun 2013 Link to this post

    I am getting the error "Invalid post content." in Red letters a lot when trying to post to the Kendo Forums.  I am being polite, trying multiple browsers, and pasting things differently. What is the issue I need to address?

  2. Iva
    Admin
    Iva avatar
    32 posts

    Posted 19 Jun 2013 Link to this post

    Hello,

     First of all, we apologize for the late reply. We are using an Anti-spam protection service, which sometimea catch some real content as spam. Could you please tell us what content did you try to add, so we can further investigate the problem.

    Regards,
    Iva
    Telerik
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
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  4. Dr.YSG
    Dr.YSG avatar
    210 posts
    Member since:
    Dec 2009

    Posted 19 Jun 2013 Link to this post

    Since I could not post it, I submitted them as support tickets, which does not have that spam problem.

    Tickets: 705810, and 704706 both have their initial content, what I was trying to POST.

    Is it an aggressive obscenity checker? I probably use too big words. :-(

  5. Dr.YSG
    Dr.YSG avatar
    210 posts
    Member since:
    Dec 2009

    Posted 19 Jun 2013 Link to this post

    I just tried another post that failed. The problem seems to be related to use "Format Code Block".

    See the unformatted code at: http://www.kendoui.com/forums/framework/mvvm/mvvm-attribute-binding-progress-element.aspx#boEmHa6aG2OF1P8AAFTdxQ
  6. mgs
    mgs avatar
    163 posts
    Member since:
    Jan 2011

    Posted 20 Jun 2013 Link to this post

    I can confirm that I also see "Invalid Post Content" errors rather often. I then have to write an entire post on a single line, without new lines, and without any formatting (bullets, code block, etc.) Then the post will go through. I tried different browsers. It made no difference. Michael G. Schneider
  7. Iva
    Admin
    Iva avatar
    32 posts

    Posted 26 Jun 2013 Link to this post

    Hi,

     We really apologize for the caused inconvenience! This is a known issue and we are working on fixing it. We will try to do it as soon as possible!

    Regards,
    Iva
    Telerik
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
  8. Jurgen
    Jurgen avatar
    9 posts
    Member since:
    Oct 2011

    Posted 04 Jul 2013 Link to this post

    I really would like to see a solution for it. Cause now i not only have to wait in my project. But also have to wait on asking questions about issues.
  9. Nirav
    Nirav avatar
    17 posts
    Member since:
    Mar 2013

    Posted 05 Jul 2013 Link to this post

    I am also getting same error since several days, tried different browsers but couldn't solve it so I had to post a support ticket 712599.
  10. Emil
    Admin
    Emil avatar
    2 posts

    Posted 09 Jul 2013 Link to this post

    Hi,

    We are constantly working on improving our SPAM protection service. Unfortunately, the matter is very specific and it takes time to achieve zero rate false positives. 

    Please excuse us for the huge inconvenience this is causing to you. If there is anything else we can do for you - do not hesitate to contact us again.

    Regards,
    Emil
    Telerik
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
  11. mgs
    mgs avatar
    163 posts
    Member since:
    Jan 2011

    Posted 09 Jul 2013 Link to this post

    Hello Emil,

    I did not know that the "invalid post content" is a consequence of anti-spam actions. Here is what I see..

    I write a forum post. There are several paragraphs, maybe a bulleted list, maybe some link. When posting, the "invalid post content" message is shown. Then I remove all formatting (remove paragraphs, remove bullets, remove links) and post again, so only a single long line of characters is sent. Then the post is valid and accepted by the forum software.

    Michael G. Schneider
  12. Emil
    Admin
    Emil avatar
    2 posts

    Posted 11 Jul 2013 Link to this post

    Hello Michael,

    Yes, most of the time a valid workaround is to remove any html from your post and it usually works (with some minor exceptions). Unfortunately, this is often not very useful when our customers want to send code blocks, for example. That's why we are working on better SPAM recognition rate.

    Regards,
    Emil
    Telerik
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
  13. mgs
    mgs avatar
    163 posts
    Member since:
    Jan 2011

    Posted 11 Jul 2013 Link to this post

    Hello Emil,

    thanks a lot for the answer. Something, which I do not understand at all, is the following...

    There are two posts. Both are 100% identical regarding the visible characters. The only difference is that one post has a couple of html markup inside. Then why is one post accepted, and the other one is rejected? Why is this a consequence of anti-spam actions?

    Doesn't anti-spam look at the text and then decide whether it is Kendo-related or not? Isn't markup such as p, ul, li, br, ... removed in the first place and then the resulting text analyzed?

    Michael G. Schneider
  14. Alex
    Admin
    Alex avatar
    3 posts

    Posted 16 Jul 2013 Link to this post

    Hi Michael,

    Many spam comments use code in their comments, mostly links, but not only. That's why some anti-spam services are more suspicious towards such comments, as opposed to ones with only plain text.

    Again, we are very sorry for the inconvenience, we are working on resolving the issue.

    Regards,
    Alex
    Telerik
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
  15. Iain
    Iain avatar
    2 posts
    Member since:
    Apr 2012

    Posted 17 Jul 2013 Link to this post

    I've been trying to post a reply to a forum question this evening and getting "invalid post content" also. My reply is about 3 or 4 paragraphs. I've removed the code block, bullets etc but it still won't go through.
  16. Ralitsa Peneva
    Admin
    Ralitsa Peneva avatar
    3 posts

    Posted 19 Jul 2013 Link to this post

    Hi, Iain,

    We are aware that our forum spam protection service is causing such problems occasionally and we are really trying to improve it so that our clients can easily communicate. For the service it is not so easy to differentiate a Spam message from a real customer comment, so please accept our apologies. Hope will solve this soon.

     

    Regards,
    Ralitsa Peneva
    Telerik
    Join us on our journey to create the world's most complete HTML 5 UI Framework - download Kendo UI now!
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