Installer Timeout

7 posts, 0 answers
  1. THumphr
    THumphr avatar
    4 posts
    Member since:
    Jul 2012

    Posted 22 Oct 2012 Link to this post

    The installer keeps timing out on me and never downloads anything.
    I would attach the log file, but text files aren't allowed.
  2. Stefan Dobrev
    Admin
    Stefan Dobrev avatar
    790 posts

    Posted 22 Oct 2012 Link to this post

    Hi Terry,

    Can you please mail those to support [at] icenium.com ? 

    Thanks,
    sdobrev

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
  3. THumphr
    THumphr avatar
    4 posts
    Member since:
    Jul 2012

    Posted 22 Oct 2012 Link to this post

    It's on it's way.
  4. Stefan Dobrev
    Admin
    Stefan Dobrev avatar
    790 posts

    Posted 23 Oct 2012 Link to this post

    Terry,

    I have examined the log and it says that you were unable to download (timout) one of the assets from our CDN. Can you please check that you can manually download this file: 
    http://cdn.icenium.com/live/graphite/publish/Application Files/Icenium.Graphite_2012_3_1019_3/ICE.ico.deploy

    Also you can look into Control Panel -> Add/Remove Programs for Icenium Graphite. If it is there you can try to repair it, if not you can try to run the setup.exe one more time.

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
  5. THumphr
    THumphr avatar
    4 posts
    Member since:
    Jul 2012

    Posted 23 Oct 2012 Link to this post

    It downloads from a browser just fine and it's not in my list of installed programs. BTW I've now tried it from two different Windows machines and neither one works.
  6. THumphr
    THumphr avatar
    4 posts
    Member since:
    Jul 2012

    Posted 23 Oct 2012 Link to this post

    Interestingly enough, I just fired up Fiddler2 to watch the http traffic and when I ran setup it installed just fine. It also installs just fine on the other pc without Fiddler2 running.
  7. Stefan Dobrev
    Admin
    Stefan Dobrev avatar
    790 posts

    Posted 24 Oct 2012 Link to this post

    Everything that I can think about is that this specific file was not cached in the CDN edge next to your location. Those are usually cached on demand, which might have failed in your case.

    Share feedback and vote for features on our Feedback Portal.
    Want some Kendo UI online training - head over to Pluralsight.
Back to Top