Installation is taking WAY too long

4 posts, 0 answers
  1. Rod
    Rod avatar
    15 posts
    Member since:
    Jun 2011

    Posted 02 Jan 2013 Link to this post

    Over the New Year's holiday I had to reset my Windows 8 laptop, so I'm starting over, reinstalling Visual Studio, etc. And of course reinstalling various Telerik controls/suites. I'm installing 16 different ones. I started this yesterday. After 24+ hours, it is still stuck at where it was last night, installing the 9th out of 16. What's wrong? Why is it taking so long? Should I stop it?
  2. Teodor
    Admin
    Teodor avatar
    56 posts

    Posted 03 Jan 2013 Link to this post

    Hello Rod,

     It is not normal for the installation to take so long unless you have a really slow internet connection. To check if it has hanged can you please post a screenshot of the Telerik installation in progress in this thread and additionally archive and send this folder %ProgramData%\Telerik\Installer\Logs to clientservice@telerik.com.

    Looking forward to your reply.

    Kind regards,
    Teodor
    the Telerik team

    Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

  3. Rod
    Rod avatar
    15 posts
    Member since:
    Jun 2011

    Posted 03 Jan 2013 Link to this post

    Hello Teodor,

    Well, it's been roughly 48 hours, none stop, trying to install the Telerik controls. Here's what it has:

    hung

    Early in the month I am extremely busy. Often I only have a few moments at home, before I have to take off and go to some other meeting. I've only got a few minutes tonight and then I'm off to the next meeting. That's the way it is this week, so I've not had any time to look at this closely. tonight, when I was making this reply I found there was a dialog box, hidden behind the hung display I pointed to above. Here's what the dialog box said:

    hidden dialog box

    Frankly, is that what made this installation hang for so long? man, when you can't watch what's going on due to other responsibilities, having this appear to hang for 2 days really sucks!!! What in heck in H2Reg, anyway? Why do I need it? Where do I get it?

    Well, the links above didn't work. Man I never know how to share out any photos on SkyDrive. OK, here's a link to the folder:

    http://sdrv.ms/TLDDel
  4. Teodor
    Admin
    Teodor avatar
    56 posts

    Posted 04 Jan 2013 Link to this post

    Hi Rod,

     Sorry for the bad experience, pressing OK will continue the installation. Showing the dialog is not a desired behavior - we have fixed it for future releases. It is shown by the H2Reg tool which is used to integrate documentation with Visual Studio 2008 and earlier so you don't need it.

    Don't hesitate to write if you have further issues.

    Regards,
    Teodor
    the Telerik team

    Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

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