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Installation failure Q1 2011

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Telerik Admin
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Telerik Admin asked on 17 Mar 2011, 08:30 AM
We identified a glitch in the RadControls for ASP.NET AJAX Q1 2011 installer, causing an installation interrupt.

The problem happens when the Visual Studio 2010 documentation hasn't already been initialized and the installer is started with the Windows User Account Control turned on.

We are still in a search of a good fix for the problem and in the meantime there are the following two workarounds (posted originally in the Setup failing (2011 Q1) thread, thanks Daryl!):

Workaround1:
  1. Ensure you have the documentation library store set up
    (Visual Studio 2010 -> Help -> Manage Help Settings)
  2. Run the RadControls installer

Workaround2:
  1. Start a Command Prompt as administrator (right-click the command prompt icon and choose "Run as Administrator")
  2. Navigate to the folder where the RadControls for ASP.NET AJAX installer was downloaded
  3. Run the following command:
    msiexec /i [RadControlsInstallationMSIFileName].msi /limev InstallLog.txt

Update:
   Another reason for the documentation deployment to fail was discovered. It is the lack of the Root Certificates (shipped with (KB931125)). Having that, please, check if you have the latest Windows Updates installed (as explained in the MS Help 3 documentation deployment issues blog post.
Please, excuse the inconvenience.

Kind regards,
Erjan Gavalji
Telerik

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Sébastien
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answered on 17 Mar 2011, 10:02 AM
The WorkAround 1 didn't worked for me and the second either. Unfortunately I don't have any support ticket available.
So here is the important part of the Installog : 


MSI (s) (0C:58) [09:51:36:039]: Executing op: ComponentUnregister(ComponentId={C6EA559D-E652-5177-BBF8-986AF64DB3E4},ProductKey={0F667A50-55FE-44B4-9DBB-94927999D524},BinaryType=0,)
MSI (s) (0C:58) [09:51:36:039]: Executing op: ActionStart(Name=RemoveHKLMToolboxEntries,,)
MSI (s) (0C:58) [09:51:36:039]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (0C:58) [09:51:36:039]: Error in rollback skipped.  Return: 5
MSI (s) (0C:58) [09:51:36:039]: Entering MsiProvideAssembly. AssemblyName: Telerik.Web.Design,version="2011.1.315.40",culture="neutral",publicKeyToken="121FAE78165BA3D4",processorArchitecture="MSIL", AppContext: , InstallMode: -4
MSI (s) (0C:58) [09:51:36:039]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (0C:58) [09:51:36:242]: MsiProvideAssembly is returning: 1607
MSI (s) (0C:58) [09:51:36:242]: Entering MsiProvideAssembly. AssemblyName: Telerik.Web.Design,version="2011.1.315.35",culture="neutral",publicKeyToken="121FAE78165BA3D4",processorArchitecture="MSIL", AppContext: , InstallMode: -4
MSI (s) (0C:58) [09:51:36:242]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (0C:58) [09:51:36:445]: MsiProvideAssembly is returning: 1607
MSI (s) (0C:58) [09:51:36:460]: No System Restore sequence number for this installation.
MSI (s) (0C:58) [09:51:36:460]: Unlocking Server
MSI (s) (0C:58) [09:51:36:491]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 09:51:36: INSTALL. Return value 3.
MSI (s) (0C:58) [09:51:36:507]: MainEngineThread is returning 1603
MSI (s) (0C:7C) [09:51:36:601]: No System Restore sequence number for this installation.
MSI (s) (0C:7C) [09:51:36:616]: User policy value 'DisableRollback' is 0
MSI (s) (0C:7C) [09:51:36:616]: Machine policy value 'DisableRollback' is 0
MSI (s) (0C:7C) [09:51:36:616]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (0C:7C) [09:51:36:616]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (0C:7C) [09:51:36:616]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (0C:7C) [09:51:36:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (0C:7C) [09:51:36:616]: Restoring environment variables
MSI (s) (0C:7C) [09:51:36:616]: Destroying RemoteAPI object.
MSI (s) (0C:70) [09:51:36:616]: Custom Action Manager thread ending.
MSI (c) (F8:74) [09:51:36:616]: Back from server. Return value: 1603
MSI (c) (F8:74) [09:51:36:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (F8:74) [09:51:36:616]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 09:51:36: ExecuteAction. Return value 3.
MSI (c) (F8:74) [09:51:36:616]: Doing action: FatalErrorTelerik
MSI (c) (F8:74) [09:51:36:616]: Note: 1: 2205 2:  3: ActionText
Action start 09:51:36: FatalErrorTelerik.
Action ended 09:52:07: FatalErrorTelerik. Return value 2.
Action ended 09:52:07: INSTALL. Return value 3.
MSI (c) (F8:74) [09:52:07:755]: Destroying RemoteAPI object.
MSI (c) (F8:B8) [09:52:07:755]: Custom Action Manager thread ending.
=== Logging stopped: 17/03/2011  09:52:07 ===
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 1708
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2205 2:  3: Error
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2205 2:  3: Error
MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (c) (F8:74) [09:52:07:755]: Product: Telerik RadControls for ASP.NET AJAX Q1 2011 -- Installation failed.
 
MSI (c) (F8:74) [09:52:07:755]: Windows Installer installed the product. Product Name: Telerik RadControls for ASP.NET AJAX Q1 2011. Product Version: 11.1.315.0. Product Language: 1033. Installation success or error status: 1603.
 
MSI (c) (F8:74) [09:52:07:771]: Grabbed execution mutex.
MSI (c) (F8:74) [09:52:07:771]: Cleaning up uninstalled install packages, if any exist
MSI (c) (F8:74) [09:52:07:771]: MainEngineThread is returning 1603
=== Verbose logging stopped: 17/03/2011  09:52:07 ===

If you need the rest of the log, just mail me !

S.F.
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Erjan Gavalji
Telerik team
answered on 17 Mar 2011, 10:16 AM
Hi Sébastien,

Yes, we would need the full log, as it seems the problem is a different one on your side.
Proceeding through e-mail.

Kind regards,
Erjan Gavalji
the Telerik team
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Wely
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answered on 25 Mar 2011, 10:16 AM
Hi,

I have successfully installed it with the this workaround (although not what you've suggested):
- INSTALL NEW: custom selection installation, select only VS Extension and Component
- CHANGE INSTALLATION : then custom select other component.

It just works... 
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John
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answered on 30 Apr 2011, 07:18 AM
Thanks Wely. That worked for me too.
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david
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answered on 12 Sep 2011, 12:18 AM
I followed your instructtions with
    msiexec /i JustCode_2011.2.713_Trial.msi /limev InstallLog.txt
       but the installed tells me I need Visual Studio, which I have installed.
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Erjan Gavalji
Telerik team
answered on 12 Sep 2011, 08:55 AM
Hi David,

Could it be that you have Visual Studio Express edition instead of a full edition? Unfortunately, due to Visual Studio extensibility constraints, JustCode cannot be added to VS Express.

Kind regards,
Erjan Gavalji
the Telerik team

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Hamid
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answered on 03 Oct 2011, 08:47 AM
Thanks. I tried Workaround2. It worked for me.
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JEN LA
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answered on 13 Oct 2011, 04:15 PM
None of the workarounds in the first post helped me. 

I was finally able to get it to install on my Windows 7 - 64 bit machine (VS 2010), by selecting "custom" install and un-checking the "documentation" node.   It finally installed without any errors, but now I do not have the documentation installed. 

Is there an online equivalent of this documentation that could not be installed and causing the error?

I will also submit a support ticket and include my error log data.

fyi..i am installing q2-2011_915 version of RadControls 


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Andrey
Telerik team
answered on 13 Oct 2011, 04:33 PM
Hello,

All of our products' Online Help through the following page:
Documentation and Tutorials

The complete RadControls for ASP.NET AJAX documentation is available through the following link:
RadControls for ASP.NET AJAX Documentation

Looking forward to your support ticket.

All the best,
Andrey
the Telerik team
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