Installation failure Q1 2011

10 posts, 1 answers
  1. Answer
    Telerik Admin
    Telerik Admin avatar
    1679 posts
    Member since:
    Oct 2004

    Posted 17 Mar 2011 Link to this post

    We identified a glitch in the RadControls for ASP.NET AJAX Q1 2011 installer, causing an installation interrupt.

    The problem happens when the Visual Studio 2010 documentation hasn't already been initialized and the installer is started with the Windows User Account Control turned on.

    We are still in a search of a good fix for the problem and in the meantime there are the following two workarounds (posted originally in the Setup failing (2011 Q1) thread, thanks Daryl!):

    Workaround1:
    1. Ensure you have the documentation library store set up
      (Visual Studio 2010 -> Help -> Manage Help Settings)
    2. Run the RadControls installer

    Workaround2:
    1. Start a Command Prompt as administrator (right-click the command prompt icon and choose "Run as Administrator")
    2. Navigate to the folder where the RadControls for ASP.NET AJAX installer was downloaded
    3. Run the following command:
      msiexec /i [RadControlsInstallationMSIFileName].msi /limev InstallLog.txt

    Update:
       Another reason for the documentation deployment to fail was discovered. It is the lack of the Root Certificates (shipped with (KB931125)). Having that, please, check if you have the latest Windows Updates installed (as explained in the MS Help 3 documentation deployment issues blog post.
    Please, excuse the inconvenience.

    Kind regards,
    Erjan Gavalji
    Telerik
  2. Sébastien
    Sébastien avatar
    60 posts
    Member since:
    Aug 2008

    Posted 17 Mar 2011 Link to this post

    The WorkAround 1 didn't worked for me and the second either. Unfortunately I don't have any support ticket available.
    So here is the important part of the Installog : 


    MSI (s) (0C:58) [09:51:36:039]: Executing op: ComponentUnregister(ComponentId={C6EA559D-E652-5177-BBF8-986AF64DB3E4},ProductKey={0F667A50-55FE-44B4-9DBB-94927999D524},BinaryType=0,)
    MSI (s) (0C:58) [09:51:36:039]: Executing op: ActionStart(Name=RemoveHKLMToolboxEntries,,)
    MSI (s) (0C:58) [09:51:36:039]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
    MSI (s) (0C:58) [09:51:36:039]: Error in rollback skipped.  Return: 5
    MSI (s) (0C:58) [09:51:36:039]: Entering MsiProvideAssembly. AssemblyName: Telerik.Web.Design,version="2011.1.315.40",culture="neutral",publicKeyToken="121FAE78165BA3D4",processorArchitecture="MSIL", AppContext: , InstallMode: -4
    MSI (s) (0C:58) [09:51:36:039]: Pathbuf: 0, pcchPathBuf: 0
    MSI (s) (0C:58) [09:51:36:242]: MsiProvideAssembly is returning: 1607
    MSI (s) (0C:58) [09:51:36:242]: Entering MsiProvideAssembly. AssemblyName: Telerik.Web.Design,version="2011.1.315.35",culture="neutral",publicKeyToken="121FAE78165BA3D4",processorArchitecture="MSIL", AppContext: , InstallMode: -4
    MSI (s) (0C:58) [09:51:36:242]: Pathbuf: 0, pcchPathBuf: 0
    MSI (s) (0C:58) [09:51:36:445]: MsiProvideAssembly is returning: 1607
    MSI (s) (0C:58) [09:51:36:460]: No System Restore sequence number for this installation.
    MSI (s) (0C:58) [09:51:36:460]: Unlocking Server
    MSI (s) (0C:58) [09:51:36:491]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
    Action ended 09:51:36: INSTALL. Return value 3.
    MSI (s) (0C:58) [09:51:36:507]: MainEngineThread is returning 1603
    MSI (s) (0C:7C) [09:51:36:601]: No System Restore sequence number for this installation.
    MSI (s) (0C:7C) [09:51:36:616]: User policy value 'DisableRollback' is 0
    MSI (s) (0C:7C) [09:51:36:616]: Machine policy value 'DisableRollback' is 0
    MSI (s) (0C:7C) [09:51:36:616]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (0C:7C) [09:51:36:616]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (0C:7C) [09:51:36:616]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (0C:7C) [09:51:36:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (0C:7C) [09:51:36:616]: Restoring environment variables
    MSI (s) (0C:7C) [09:51:36:616]: Destroying RemoteAPI object.
    MSI (s) (0C:70) [09:51:36:616]: Custom Action Manager thread ending.
    MSI (c) (F8:74) [09:51:36:616]: Back from server. Return value: 1603
    MSI (c) (F8:74) [09:51:36:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (F8:74) [09:51:36:616]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
    Action ended 09:51:36: ExecuteAction. Return value 3.
    MSI (c) (F8:74) [09:51:36:616]: Doing action: FatalErrorTelerik
    MSI (c) (F8:74) [09:51:36:616]: Note: 1: 2205 2:  3: ActionText
    Action start 09:51:36: FatalErrorTelerik.
    Action ended 09:52:07: FatalErrorTelerik. Return value 2.
    Action ended 09:52:07: INSTALL. Return value 3.
    MSI (c) (F8:74) [09:52:07:755]: Destroying RemoteAPI object.
    MSI (c) (F8:B8) [09:52:07:755]: Custom Action Manager thread ending.
    === Logging stopped: 17/03/2011  09:52:07 ===
    MSI (c) (F8:74) [09:52:07:755]: Note: 1: 1708
    MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2205 2:  3: Error
    MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
    MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2205 2:  3: Error
    MSI (c) (F8:74) [09:52:07:755]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (c) (F8:74) [09:52:07:755]: Product: Telerik RadControls for ASP.NET AJAX Q1 2011 -- Installation failed.
     
    MSI (c) (F8:74) [09:52:07:755]: Windows Installer installed the product. Product Name: Telerik RadControls for ASP.NET AJAX Q1 2011. Product Version: 11.1.315.0. Product Language: 1033. Installation success or error status: 1603.
     
    MSI (c) (F8:74) [09:52:07:771]: Grabbed execution mutex.
    MSI (c) (F8:74) [09:52:07:771]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (F8:74) [09:52:07:771]: MainEngineThread is returning 1603
    === Verbose logging stopped: 17/03/2011  09:52:07 ===

    If you need the rest of the log, just mail me !

    S.F.
  3. UI for ASP.NET Ajax is Ready for VS 2017
  4. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 17 Mar 2011 Link to this post

    Hi Sébastien,

    Yes, we would need the full log, as it seems the problem is a different one on your side.
    Proceeding through e-mail.

    Kind regards,
    Erjan Gavalji
    the Telerik team
  5. Wely
    Wely avatar
    2 posts
    Member since:
    Mar 2011

    Posted 25 Mar 2011 Link to this post

    Hi,

    I have successfully installed it with the this workaround (although not what you've suggested):
    - INSTALL NEW: custom selection installation, select only VS Extension and Component
    - CHANGE INSTALLATION : then custom select other component.

    It just works... 
  6. John
    John avatar
    12 posts
    Member since:
    Feb 2008

    Posted 30 Apr 2011 Link to this post

    Thanks Wely. That worked for me too.
  7. david
    david avatar
    1 posts
    Member since:
    Sep 2011

    Posted 11 Sep 2011 Link to this post

    I followed your instructtions with
        msiexec /i JustCode_2011.2.713_Trial.msi /limev InstallLog.txt
           but the installed tells me I need Visual Studio, which I have installed.
  8. Erjan Gavalji
    Admin
    Erjan Gavalji avatar
    1455 posts

    Posted 12 Sep 2011 Link to this post

    Hi David,

    Could it be that you have Visual Studio Express edition instead of a full edition? Unfortunately, due to Visual Studio extensibility constraints, JustCode cannot be added to VS Express.

    Kind regards,
    Erjan Gavalji
    the Telerik team

    Thank you for being the most amazing .NET community! Your unfailing support is what helps us charge forward! We'd appreciate your vote for Telerik in this year's DevProConnections Awards. We are competing in mind-blowing 20 categories and every vote counts! VOTE for Telerik NOW >>

  9. Hamid
    Hamid avatar
    1 posts
    Member since:
    Oct 2011

    Posted 03 Oct 2011 Link to this post

    Thanks. I tried Workaround2. It worked for me.
  10. JEN LA
    JEN LA avatar
    15 posts
    Member since:
    Sep 2007

    Posted 13 Oct 2011 Link to this post

    None of the workarounds in the first post helped me. 

    I was finally able to get it to install on my Windows 7 - 64 bit machine (VS 2010), by selecting "custom" install and un-checking the "documentation" node.   It finally installed without any errors, but now I do not have the documentation installed. 

    Is there an online equivalent of this documentation that could not be installed and causing the error?

    I will also submit a support ticket and include my error log data.

    fyi..i am installing q2-2011_915 version of RadControls 


  11. Andrey
    Admin
    Andrey avatar
    244 posts

    Posted 13 Oct 2011 Link to this post

    Hello,

    All of our products' Online Help through the following page:
    Documentation and Tutorials

    The complete RadControls for ASP.NET AJAX documentation is available through the following link:
    RadControls for ASP.NET AJAX Documentation

    Looking forward to your support ticket.

    All the best,
    Andrey
    the Telerik team
    If you want to get updates on new releases, tips and tricks and sneak peeks at our product labs directly from the developers working on the RadControls for ASP.NET AJAX, subscribe to their blog feed now
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