Install Internal Release JustCode on Windows 10

10 posts, 0 answers
  1. Paul
    Paul avatar
    35 posts
    Member since:
    Jan 2014

    Posted 19 Aug 2015 Link to this post

    I've tried installing the latest internal release JustCode_2015.3.817.1_Dev.msi on Windows 10 and the installer crashes.  I've tried msiexec logging and it only got as far as creating an empty log file.

    Anyone having this issue?

     
  2. Steliyan
    Admin
    Steliyan avatar
    43 posts

    Posted 24 Aug 2015 Link to this post

    Hello Paul,

    Thank you for contacting us.

    Can you give us more information (or send a screenshot, if possible), when the installer crashes?

    As of the installation log, try using this command to run the MSI installer with logging:
    msiexec /i JustCode_2015.3.817.1_Dev.msi /L*V justcode_install.log

    Looking forward to your response.

    Regards,
    Steliyan
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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  4. Paul
    Paul avatar
    35 posts
    Member since:
    Jan 2014

    Posted 24 Aug 2015 in reply to Steliyan Link to this post

    Hi Steliyan,

    I ran the command line like you said.  Here is the log:

    === Verbose logging started: 24/08/2015  18:26:47  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\WINDOWS\system32\msiexec.exe ===
    MSI (c) (4C:FC) [18:26:47:514]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (4C:FC) [18:26:47:514]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (4C:84) [18:26:47:540]: Resetting cached policy values
    MSI (c) (4C:84) [18:26:47:540]: Machine policy value 'Debug' is 0
    MSI (c) (4C:84) [18:26:47:540]: ******* RunEngine:
               ******* Product: JustCode_2015.3.817.1_Dev.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (4C:84) [18:26:47:547]: Machine policy value 'DisableUserInstalls' is 0​

     Note I am running as an administrator.  I have attached a screenshot.

    Regards

     

    Paul


     
  5. Steliyan
    Admin
    Steliyan avatar
    43 posts

    Posted 27 Aug 2015 Link to this post

    Hi Paul,

    Thanks for your feedback.

    For some reason, Windows Installer seems broken on your system. Do you experience issues with other MSI installers?

    Try running the following commands in command prompt as administrator and re-run the installation process, to see if it fixes your problem:

    msiexec /unregister
    msiexec /regserver

    Looking forward to your response.

    Regards,
    Steliyan
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  6. Paul
    Paul avatar
    35 posts
    Member since:
    Jan 2014

    Posted 27 Aug 2015 in reply to Steliyan Link to this post

    Hi Steliyan,

    That didn't seem to make a difference unfortunately. 

    The first time I tried I noticed there were 2 suspended msiexec processes.  I am unsure if they were running before I tried the commands you suggested running as administrator.

    I rebooted and it seem to update windows.  When I tried the commands again, nothing happended.  When I tried to run the JustTrace setup - again nothing happened.  There was no UI for it and I didn't get a crash message which sometimes happens with that installer.  I tried the installer again and I got the crash message.

    On another note, I got a message to update my CCleaner application by Piriform.  I downloaded the setup (from here http://filehippo.com/download_ccleaner/download/946bb16ff8ce0569a852f4929a4b0e80/) and it ran fine.

    I had a thought I was running from the Downloads folder so I copied it to another drive. 

    There is a compatibility checker in Windows 10 (never seen this before) which I ran - it tests the program.  I've attached screenshot of the result.  I will look at other things.

     
     

  7. Paul
    Paul avatar
    35 posts
    Member since:
    Jan 2014

    Posted 27 Aug 2015 in reply to Paul Link to this post

    Hi Steliyan, 

    I've got 2 process monitor logs of msiexec.exe if they are of any use.  Can I send them to you?

    Regards,

    Paul


     
  8. Paul
    Paul avatar
    35 posts
    Member since:
    Jan 2014

    Posted 27 Aug 2015 in reply to Paul Link to this post

    Hi Steliyan,

    Some spamming going on here.

    I tried a msiexec /? and it just crashed by running that so there is no issues with the JustCode msi - it is the installer itself.

    I've attached a pic of this if you are curious.  It does show the about box and version.  I'll post on Microsoft Connect.

    Regards

    Paul

  9. Paul
    Paul avatar
    35 posts
    Member since:
    Jan 2014

    Posted 27 Aug 2015 in reply to Paul Link to this post

    Hi Steliyan, 

    I noticed that msiexec.exe was running from the system32 folder.  I was suspicious if there was a 64 bit version and there is in syswow64 (or which ever way round it is!)

    So I tried the following command line:

    msiexec.exe /i E:\Telerik\JustCode_2015.3.827.2_Dev.msi

    And it works!!!!!!!

    I logged this on Microsoft answers if you wish to follow:

    http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-msiexec-system32-crashing/2b7c72c6-e1c5-44e3-8e44-0009e5ade987?tm=1440700553538

    Many thanks for looking,

    Paul

     
     
  10. Paul
    Paul avatar
    35 posts
    Member since:
    Jan 2014

    Posted 27 Aug 2015 in reply to Paul Link to this post

    Sorry - I didn't make it too clear I ran directly from syswow64 folder:

    C:\Windows\SysWOW64>msiexec.exe /i E:\Telerik\JustCode_2015.3.827.2_Dev.msi

    Ensure that your in the C:\Windows\SysWOW64 folder or run:

    C:\Windows\SysWOW64​\msiexec.exe /i E:\Telerik\JustCode_2015.3.827.2_Dev.msi

    Cheers

    Paul

     
     
     
     
  11. Steliyan
    Admin
    Steliyan avatar
    43 posts

    Posted 28 Aug 2015 Link to this post

    Hello Paul,

    Thank you for your cooperation.

    Please let us know if you experience any other issues.

    Regards,
    Steliyan
    Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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